• Responsables de aterrizar esa visión al "grano fino". Su enfoque principal será el **análisis de flujos de datos**, determinando con precisión los insumos necesarios de entrada y salida para cada componente. • Capacidades Requeridas (Foco en Integración) • **Análisis de Insumos y Productos:** Capacidad para definir qué datos entran y salen de un sistema, mapeando transformaciones y validaciones técnicas. • **Diseño de Detalle Técnico:** Elaboración de contratos de interfaz (Swagger/OpenAPI) y diagramas de secuencia que sirvan de guía exacta para los desarrolladores. • **Liderazgo Técnico y Coordinación:** No es un rol de codificación activa, sino de supervisión. Debe asegurar que el equipo de desarrollo ejecute la definición técnica sin desviaciones, resolviendo bloqueos de infraestructura, puertos o permisos. • **Interlocución Técnica:** Capacidad para sustentar y coordinar requerimientos con las áreas de Integraciones, Core Bancario , Datos...etc

• Análisis de Insumos y Productos: Capacidad para definir qué datos entran y salen de un sistema, mapeando transformaciones y validaciones técnicas. • Diseño de Detalle Técnico: Elaboración de contratos de interfaz (Swagger/OpenAPI) y diagramas de secuencia que sirvan de guía exacta para los desarrolladores. • Liderazgo Técnico y Coordinación: No es un rol de codificación activa, sino de supervisión. Debe asegurar que el equipo de desarrollo ejecute la definición técnica sin desviaciones, resolviendo bloqueos de infraestructura, puertos o permisos. • Interlocución Técnica: Capacidad para sustentar y coordinar requerimientos con las áreas de Integraciones, Core Bancario , Datos...etc.

• Maintains and optimizes the organization’s Charge & Quality Capture tools in accordance with established Service Level Agreements (SLAs) • Monitors system alerts and proactively supports ongoing solution performance and stability • Identifies, documents, and escalates issues to appropriate internal teams and external vendors as needed • Provides timely support and guidance to stakeholders through the incident ticketing system • Executes assigned operational and project-based tasks to support system functionality and performance • Evaluates system performance and recommends enhancements to improve efficiency, reliability, and user experience • Supports integrated testing for new installations, upgrades, and system configurations to ensure integrity prior to User Acceptance Testing (UAT) • Collaborates with assigned vendors to resolve issues, coordinate updates, and support system enhancements • Maintains and adheres to IT policies, procedures, and standard operating procedures (SOPs) • Tracks and manages performance metrics, including system uptime, incident management KPIs, and other prescribed measures • Safeguards operations and ensures HIPAA compliance by maintaining strict confidentiality and adhering to regulatory and organizational guidelines • Delivers application training, as needed, to Clinical and Revenue Cycle Management (RCM) team members.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a dedicated Phone Systems Support Specialist to join our Support Team. In this role, you will serve as the technical backbone for our organization's communication infrastructure, ensuring seamless connectivity and high-quality voice services. You will be responsible for diagnosing complex VOIP issues, maintaining rigorous documentation, and optimizing processes to prevent future disruptions. This position requires a blend of technical acuity and a service-oriented mindset, as you will own the resolution of issues from identification to completion while communicating effectively with stakeholders across the business. - Ensure successful customer setup by managing the entire phone system implementation process, including initial setup, provisioning, and final installation. - Diagnose and resolve technical issues related to phone systems, VOIP hardware, and software configurations. - Manage the escalation process for complex technical problems, ensuring timely resolution and minimal downtime. - Create and update detailed technical documentation and Standard Operating Procedures (SOPs) to build a robust knowledge base. - Collaborate with cross-functional teams to identify root causes of connectivity issues and implement preventive system improvements. - Translate technical details into clear, understandable information for non-technical stakeholders and users. - Proactively identify opportunities to innovate and improve current communication workflows and systems. Qualifications - Dependable: You are exceptionally reliable, delivering quality work on time without the need for close supervision. - Adaptable: You embrace ambiguity and lead through change, viewing uncertainty as an opportunity to innovate. - Ambitious: You actively seek stretch opportunities and take ownership of your professional growth. - Curious: You are a self-directed learner who asks insightful questions and challenges assumptions to drive improvement. - Collaborative: You build trust across teams and align stakeholders to help others succeed. - Innovative: You look beyond obvious solutions to design creative and practical improvements. Requirements - Must have: - Minimum of 2 years of experience in VOIP support, with a proven ability to manage and resolve escalated issues cleanly. - Demonstrated proficiency in diagnosing and resolving common phone and VOIP-related technical issues. - Proven track record of documenting technical fixes and maintaining up-to-date Standard Operating Procedures (SOPs). - Foundational understanding of basic networking concepts relevant to voice communications. - Strong verbal and written communication skills, with the ability to articulate technical solutions to non-technical stakeholders. - Demonstrated ownership mindset, taking full responsibility for outcomes and considering cross-functional business impacts. - History of delivering quality work autonomously with a proactive approach to communicating risks and solutions. - Proven ability to anticipate future issues and design systems or processes to prevent them (proactive problem-solving). - Track record of prioritizing user needs and satisfying customer requirements with a results-oriented approach. - Nice to have: - Experience with specific enterprise-grade VOIP platforms (e.g., RingCentral, Twilio, Zoom Phone, Nextiva, or 8x8). - VOIP experience from a non-call center environment or experience in an escalation/lead role in a call center. Interview Process - Initial Screen – 30 min - Hiring Manager Interview – 30 min - Career Journey & Cross Collaborative Interview – 60 min & 30 min - Reference Checks Benefits - 100% Remote: Work from anywhere. - Comprehensive Benefits: 100% employer-paid medical insurance. - Financial Growth: Equity package and 401(k). - Time Off: Flexible PTO (15-day minimum) and Parental Leave. - Support: Learning stipend and home office equipment budget. Why Join Steer? At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence. Here, you’ll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being. Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work. We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries. Our hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.