This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Senior DSE will provide technical assistance on applications to resolve an end-user's connectivity issues with the NiCE suite of products. Duties of this position will include: - Troubleshooting and diagnosing escalated customer issues - Acting in a consultative fashion to arrive at mutually beneficial solutions for customers - Coordinating with internal departments to provide collaborative solutions - Ensuring a positive experience for NiCE customers The highly-skilled Technical Support team will provide exceptional client assistance in the resolution of complex problems, utilizing various communication methods – email, chat, and voice. A typical day might include the following: - Work tickets via a web-based ticketing system, email, voice, or chat - Validate for correct prioritization and monitor communication to users of progress - Fix end-user issues that can be resolved on applications - Record and route incidents to specialist groups - Provide resolution and recovery of incidents - Keep clear and thorough records in the ticketing system of all actions taken - Escalate incidents when necessary - Troubleshoot VoIP, T1, DS3, Ethernet, OC-X, 1+ and Toll Free services - Open and monitor incidents created with 3rd party providers - Pull and analyze logs for troubleshooting for contacts, applications, etc. - Read and analyze network diagrams - Regularly work flexible schedule and on-call services - Effectively and professionally communicate with internal and external customers Qualifications - Associate degree or currently working towards a Bachelor's Degree in Computer Science, Business Information Systems, or similar field, or equivalent work experience required - 6+ years of work experience in a customer service field, preferably in a technical capacity - Excellent technical, troubleshooting, and analytical skills - Ability to excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are essential - Excellent communication skills – written and verbal - Ability to handle all interactions with internal and external clients with professionalism - Ability to adapt quickly to change, think on your feet, communicate positively, and work proactively - Understanding of network topology and telecommunications architecture (PBX, Carriers, VoIP) Requirements - 4+ years in a technical support role in software or telecommunications environment (bonus experience) - IP Telephony/Telecommunications experience - Experience in telephony/telecommunications - Dialer knowledge and Workforce Management experience - Web Services and API knowledge and understanding of conceptual use - Competent in database and SQL concepts Company Description NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime, and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud, and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation, or any other category protected by law.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description AO Globe Life is actively hiring qualified professionals to help veterans and their families understand and access important supplemental benefits. This mission-driven remote opportunity offers the flexibility to work from home while building a meaningful career with strong long-term growth potential. All client appointments are scheduled in advance and requested by the individuals we serve. There is no cold calling, prospecting, or door-to-door outreach required. - Conduct scheduled virtual consultations with veterans and their families via Zoom - Clearly explain supplemental life, accident, and health benefit options - Guide clients through the enrollment process and provide post-enrollment support - Maintain accurate and compliant digital client records and follow-up communications - Participate in weekly training sessions, team development calls, and leadership workshops Qualifications - Experience in benefits advising, client service, or consultative sales - Strong virtual communication and relationship-building skills - Organized, mission-driven, and coachable professionals - Comfortable using Zoom, CRM platforms, and digital documentation systems - Personal connection to or passion for serving the veteran community Requirements - Authorized to work in the United States - Reliable high-speed internet connection - Windows-based laptop or PC with a functioning webcam Benefits - 100% remote work environment available to U.S.-based professionals - Flexible scheduling options - Warm, pre-qualified client appointments provided – no cold outreach required - Weekly pay through a commission-based structure - Vested renewals that provide long-term income growth - Full licensing support and professional training - Monthly and quarterly performance bonuses - Equity opportunity for qualifying team members - Clear advancement pathways and leadership development programs - Supportive team environment that values veterans and military families

• System Design, Troubleshooting & Administration • Maintain, monitor, and support PeopleSoft components including WebLogic, Tuxedo, Process Scheduler, Integration Broker, and Application Messaging • Support PeopleSoft environments running on Oracle UNIX, Windows, and Oracle Infrastructure • Apply Tax Updates using PUM and Change Assistant • Install and configure PeopleTools components • Manage security administration for HR systems and applications • Monitor system performance and services across all PeopleSoft environments

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Support Team Lead - Enterprise & Data is a hands-on leadership role responsible for driving excellence in technical support for enterprise and data-focused clients. This role combines team development, advanced problem-solving, and AI-enabled workflows to deliver high-quality, data-driven support. You will lead complex escalations, mentor team members, and partner closely with Engineering and Product teams to improve processes and customer outcomes. - Lead and develop a high-performing support team through coaching, quality reviews, and skill-building initiatives. - Own Tier 2+ escalations, managing complex enterprise and data-related cases while maintaining direct involvement in key tickets. - Apply SQL and AI tools to investigate, validate, and resolve technical issues with speed and precision. - Communicate clearly and confidently during high-severity incidents, providing impact assessments and mitigation plans. - Build and maintain structured documentation, playbooks, and workflows to standardize support processes. - Partner with Product, Engineering, and Customer Success teams to translate recurring support insights into product improvements. - Monitor support metrics including SLA adherence, CSAT, and productivity, identifying opportunities for automation and operational improvement. Qualifications - 3-5+ years of experience in SaaS support, technical support, implementation, or a customer-facing technical role. - 1-3+ years of leadership, mentoring, or team development experience. - Advanced SQL proficiency including joins, subqueries, aggregation, and data validation workflows. - Demonstrated ability to leverage AI tools for investigative efficiency, with critical evaluation of AI-generated insights. - Strong analytical reasoning, pattern recognition, and systems thinking skills. - Executive-level written and verbal communication skills. - Experience building scalable playbooks, workflows, and operational processes. - Preferred: experience supporting data-heavy or compliance-driven products, enterprise or highly regulated customers, and familiarity with ticketing systems such as HubSpot Service Hub. Requirements - 3-5+ years of experience in SaaS support, technical support, implementation, or a customer-facing technical role. - 1-3+ years of leadership, mentoring, or team development experience. - Advanced SQL proficiency including joins, subqueries, aggregation, and data validation workflows. - Demonstrated ability to leverage AI tools for investigative efficiency, with critical evaluation of AI-generated insights. - Strong analytical reasoning, pattern recognition, and systems thinking skills. - Executive-level written and verbal communication skills. - Experience building scalable playbooks, workflows, and operational processes. - Preferred: experience supporting data-heavy or compliance-driven products, enterprise or highly regulated customers, and familiarity with ticketing systems such as HubSpot Service Hub. Benefits - Comprehensive health coverage including medical, dental, and vision. - 401(k) retirement plan with employer match. - 100% remote and flexible work environment. - Generous parental leave and discretionary time off. - Opportunities to shape processes and lead a high-performing team in a collaborative environment.