FL3XX

• Build, maintain, and improve Quick Suite dashboards, analyses, datasets, and Paginated Reports for aviation KPIs (revenue, fleet utilization, delays, crew duty, etc.). • Use SQL to query and validate data from our Redshift layer and underlying PostgreSQL sources. • Perform data cleaning, outlier detection, and light transformation. • Create and manage QuickSight namespaces, users, folders, permissions, and Row-Level Security rules. • Own parts of the ETL pipeline: monitor refreshes, debug failures, and help prepare for incremental / future Spark-based processing. • Segment and prepare data to support operator-isolated dashboards and targeted reports. • Identify, investigate, and resolve data quality issues and discrepancies (e.g., duplicate records, freshness alerts). • Add and test new calculated fields and data sources to meet evolving reporting needs. • Communicate insights clearly through visualizations, annotated screenshots, and concise one-pagers to sales, product, and management teams. • Collaborate with the Product Owner and management to translate business requirements into practical BI deliverables.

• Month 0 to Month 3 Learn about FL3XX as a software: how it functions, its features, and how to troubleshoot user issues; Learn about FL3XX as a company: its culture, its processes, how work gets done, and who is responsible for what; Process Support tickets: this is every Customer Success person’s first exposure to serving customers at FL3XX and a great way to learn the ropes; Support rotation: We offer 24/7 Support between US-based teams and EU-based teams. We have a weekend rotation (a person covers 1 weekend every 8 weeks), a holiday rotation, and cover the occasional late night or early morning as needed. Learn how to document and reproduce user issues and funnel them into our development process; Month 4 to Month 8: Continue growing as a Support agent - including occasional live video calls where you can document urgent issues; Begin taking sole ownership of accounts - building a relationship with them, ensuring their problems are resolved, and increasing adoption of FL3XX’s offerings. Month 9 Onward: Continue to assist the Support desk with a higher autonomy; Begin to work towards a project of personal interest (implementing AI-powered workflows & chatbots, creating compiled recommendation reports for the Product team based on user experience – the opportunities are limitless!).

• Learn about FL3XX as a software: how it functions, its features, and how to troubleshoot user issues • Learn about FL3XX as a company: its culture, its processes, how work gets done, and who is responsible for what • Process Support tickets: this is every Customer Success person’s first exposure to serving customers at FL3XX and a great way to learn the ropes • Support rotation: We offer 24/7 Support between US-based teams and EU-based teams • Learn how to document and reproduce user issues and funnel them into our development process • Continue growing as a support agent, including occasional live video calls where you can document urgent issues • Begin taking sole ownership of accounts - building a relationship with them, ensuring their problems are resolved • Continue to assist the Support desk with a higher autonomy; Begin to work towards a project of personal interest (implementing AI-powered workflows & chatbots, creating compiled recommendation reports for the Product team based on user experience – the opportunities are limitless!)