• Proactively managing Leave of Absence programs and individual FML cases • Interact and consult with key partners including Clients, Claimants, Nurse and Disability Case Managers, Risk Management • Administer claims within a variety of group sizes • Ensure all regulations and guidelines continue to be met through the duration of the claim • Utilize problem solving, analytical, written, and verbal communication skills to deliver timely and appropriate leaves management decisions • Maintain case oversight and acts as the critical communication link for all parties in FMLA client absence programs • Ensure legal compliance and provide timely notifications • Review documentation for approvals and denials • Manage intermittent occurrences in accordance with approved certifications

• Bring the best solutions to Korean clients, aligned with their goals and ambitions • Identify expansion opportunities across sectors and client segments • Drive long-term positioning and competitive advantage in the Korean market • Build and manage a strong and healthy sales pipeline • Achieve and exceed budgeted sales targets • Generate new revenue through strategic account acquisition • Maintain and grow relationships with key industry stakeholders • Collaborate closely with international teams to deliver maximum client value • Ensure clients receive outstanding service and cutting-edge insights • Monitor performance and continuously implement improvements • Represent Innova at trade shows and conferences • Stay informed on industry trends and competitor activity • Strengthen Innova’s visibility and reputation in Korea

• 渠道拓展与维护，负责开发并管理新的齿科渠道合作伙伴 • 收集、分析渠道市场需求，推进业务目标达成 • 市场推广与活动执行，负责活动的组织、协调和执行工作 • 收集市场和渠道信息，了解竞争对手动态 • 处理客户的咨询、解答客户的疑问 • 挖掘渠道的潜在需求，促进业务增量

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description At AO Globe Life, we’re dedicated to empowering our team to make a real impact every day by delivering exceptional service and innovative life insurance solutions that secure families’ futures. We’re looking for a customer-first representative to join our dynamic Illinois team. If you’re passionate about delighting customers and driven to excel, this is the opportunity you’ve been waiting for! - Manage Inbound Communications: Answer incoming calls and emails, addressing customer questions, requests, and issues with professionalism and care. - Consult on Customer Success: Advise customers on how to best leverage our life insurance products and services based on their unique needs, ensuring they have the right solutions. - Maintain Product Expertise: Serve as a trusted product expert by keeping your knowledge accurate, up-to-date, and strategically aligned with our offerings. - Resolve Customer Pain Points: Address complaints and concerns with effective, positive solutions that enhance overall customer satisfaction. - Build Lasting Relationships: Foster enduring, trust-based relationships by consistently delivering above-and-beyond service. Qualifications - 1-2 years of proven experience in supporting client success, preferably in a customer service setting. - Excellent written and verbal communication abilities. - A positive, proactive attitude with the capacity to address and resolve customer issues effectively. - A passion for delivering exceptional service and delighting customers at every interaction. - Strong time-management and prioritization skills to manage multiple tasks in a dynamic environment. Requirements - Flexible schedule with options for remote work or in-office collaboration. - Performance-based pay, enticing bonuses, weekly pay, and a comprehensive benefits package covering medical, dental, and prescription care. - Access to ongoing, high-quality training led by experienced mentors. - Opportunity to transition into management and leadership roles. - A supportive team environment that values your contributions. Benefits - Flexible Work Arrangements. - Competitive, Performance-Based Compensation. - World-Class Training & Mentorship. - Career Growth & Advancement. - Supportive Environment. Company Description Join AO Globe Life and be part of a team where your career truly makes a difference. Apply now to start your journey with us—where you begin as an agent and customer service representative in the life insurance industry and grow into a future leader in management. All interviews are conducted via Zoom for your convenience and safety.