This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Revenue Operations Director will lead the strategy and execution of the company’s revenue operations, aligning sales, marketing, and customer success to drive predictable growth. This role is responsible for optimizing processes, systems, and data insights to enable cross-functional teams to achieve business targets efficiently. You will act as a strategic partner, providing operational guidance, building dashboards, forecasting revenue, and ensuring alignment across go-to-market functions. This position requires a data-driven, analytical mindset with the ability to translate insights into actionable business decisions. The Director will collaborate with senior leadership to improve operational efficiency and enhance customer lifecycle management. The environment is dynamic, fast-paced, and highly collaborative, offering the opportunity to make a measurable impact on revenue performance. - Lead the revenue operations strategy across sales, marketing, and customer success to drive predictable and scalable revenue growth. - Optimize processes, workflows, and systems to increase operational efficiency and effectiveness across go-to-market teams. - Develop and maintain revenue and customer health dashboards to inform executive decision-making and business strategy. - Provide sales enablement, training, and guidance on CRM platforms and operational systems. - Partner with cross-functional teams to ensure alignment on business goals, targets, and forecasting accuracy. - Analyze business data to identify trends, opportunities, and risks, translating insights into actionable recommendations. - Serve as a strategic advisor to leadership, connecting people, processes, and technology to maximize revenue potential. Qualifications - 15+ years of experience in sales operations, sales strategy, GTM operations, business-aligned FP&A, or related revenue functions. - Bachelor’s degree or higher in STEM, business, finance, or related field; MBA is a plus. - Deep familiarity with CRM platforms and revenue operations tools. - Proven ability to align cross-functional teams and improve operational efficiency across complex organizations. - Strong analytical, problem-solving, and data-driven decision-making skills. - Excellent communication, leadership, and stakeholder management capabilities. - Self-motivated, highly organized, and able to thrive in fast-paced, high-growth environments. - Startup and enterprise experience is a plus, as is a strong interest in advanced technology or quantum computing. Requirements - 15+ years of experience in sales operations, sales strategy, GTM operations, business-aligned FP&A, or related revenue functions. - Bachelor’s degree or higher in STEM, business, finance, or related field; MBA is a plus. - Deep familiarity with CRM platforms and revenue operations tools. - Proven ability to align cross-functional teams and improve operational efficiency across complex organizations. - Strong analytical, problem-solving, and data-driven decision-making skills. - Excellent communication, leadership, and stakeholder management capabilities. - Self-motivated, highly organized, and able to thrive in fast-paced, high-growth environments. - Startup and enterprise experience is a plus, as is a strong interest in advanced technology or quantum computing. Benefits - Anticipated base salary range: $147,712 - $192,621, with additional bonus and equity opportunities. - Comprehensive medical, dental, and vision plans. - 401(k) match program. - Flexible PTO and paid holidays. - Fully remote or hybrid work options within the United States. - Professional development and learning resources. - Home internet stipend and pet insurance. - Inclusive, supportive, and collaborative work culture that values autonomy and innovation.

What You’ll Be Doing - You’ll prepare and submit applications to configure Electronic Data Interchange (EDI) claims and Electronic Remittance Advice (ERA) through clearinghouse and other payer portals - You’ll prepare and submit applications to configure Electronic Funds Transfer (EFT) with payers - You’ll initiate investigation with payers regarding provider enrollment denials and errors - You’ll review correspondence received from payers and action appropriately for resolution - You’ll work as a liaison between the RCM department and Strategy & Operations team to discuss, investigate, and resolve enrollment tasks - You’ll interact with our customers through excellent written and verbal communication - You’ll maintain up-to-date and accurate enrollment records within the Candid Health product - You’ll meet and maintain KPIs/metrics for production and quality - You’ll maintain working knowledge of workflow, systems, and tools used in the department - You’ll maintain HIPAA guidelines Who You Are - You have at least 2 year of experience in revenue cycle management (for medical billing or within healthcare/healthtech) - You may have experience with submitting and troubleshooting EDI enrollments - You have an investigative mindset and you are comfortable running down problems and suggesting actions based on data - You are a self starter - You take pride in your craft and enjoy maintaining a high quality bar, but also believe that “done is better than perfect” and have good intuition around which corners are okay to cut and which aren’t. - You have excellent oral and written communication skills - You have effective multitasking skills - You have a positive and cooperative attitude in working and communicating with individuals at all levels of the organization Pay Transparency The estimated starting annual salary range for this position is $22-$27 USD per hour. The listed range is a guideline from Pave data, and the actual base salary may be modified based on factors including job-related skills, experience/qualifications, interview performance, market data, etc.

• Lead and develop global teams across Deal Desk, Deal Operations, Sales Provisioning, and Order Management, fostering ownership and operational excellence. • Enable faster deal cycles by defining clear pricing guardrails, approval frameworks, and standardized commercial playbooks. • Improve deal economics through data-driven insights on discounting, incentives, and commercial structures. • Design scalable, automated workflows across CPQ, provisioning, and order management to reduce friction and operational risk. • Ensure clean activation, accurate entitlements, and seamless handoffs across Billing, Support, and Revenue Accounting within the OTC process.

Role Description As a Senior Revenue Operations Analyst – Channel, your role will be to help transform our partner ecosystem into a structured, measurable, and scalable revenue engine. Working closely with Channel leadership and the broader RevOps team, you will design the systems, reporting, and operational processes that give us full visibility into partner-driven revenue. Your work will help us understand which partners drive the most impact, where opportunities exist, and how we can scale our partner programs more effectively. This is a role for someone who enjoys sitting at the intersection of data, systems, and revenue strategy. You’ll turn operational complexity into clarity, and build the infrastructure that allows our partner ecosystem to grow alongside our multi-product strategy. Responsibilities - Build visibility into the full partner funnel from partner engagement to closed revenue; - Design reporting and attribution models for partner-sourced and partner-influenced pipeline; - Develop dashboards that help Channel leaders understand and forecast partners performance and revenue impact; - Improve the accuracy and governance of partner data within our CRM and internal systems; - Design and optimize operational workflows such as deal registration and lead routing; - Identify high-performing partners and uncover opportunities for growth or expansion; - Support the operational structure of partner programs, tiers, and incentives; - Facilitate alignment between Channel, Sales, Marketing, and RevOps around partner revenue tracking. A typical week? This role combines analytics, operational design, and cross-team collaboration. A typical week might include: - Analyzing partner pipeline performance and identifying key trends; - Building or refining dashboards to track partner-sourced and influenced revenue; - Designing workflows to improve deal registration or opportunity tracking; - Collaborating with Channel leaders to translate strategic needs into operational solutions; - Improving attribution models for partner-driven opportunities; - Auditing CRM partner data and strengthening governance processes. What does your future team look like? You will join a RevOps organization structured around key revenue motions, allowing our team to partner closely with every stage of the customer lifecycle. Our structure includes: - Marketing RevOps — focused on acquisition and demand generation performance; - New Business RevOps — focused on sales pipeline growth and conversion; - Channel RevOps — focused on partner ecosystem performance; - CX RevOps — focused on retention and expansion; - Revenue Systems Ops — focused on infrastructure, integrations, and governance. Within this structure, your focus will be on building the operational foundation that allows our partner ecosystem to scale. RevOps plays a strategic role across the company, helping teams make better decisions through data, systems, and operational clarity. What are the next challenges awaiting your team? Partner ecosystems can be powerful growth multipliers — but only when they are structured, measurable, and scalable. Some of the challenges ahead include: - Increasing visibility into partner pipeline contribution; - Identifying and scaling our most impactful partners; - Improving attribution between partner-driven and direct sales revenue; - Automating partner workflows to reduce operational friction; - Supporting our evolving multi-product strategy across the partner ecosystem; - Building operational systems that allow the partner motion to scale efficiently. Our goal is to evolve from a largely relationship-driven partner model to a data-driven partner ecosystem that consistently drives revenue growth. Qualifications - 3–5 years of experience in RevOps, Sales Ops, Channel Ops, or Marketing Ops within a B2B SaaS environment; - Experience supporting partner or indirect revenue motions is a strong asset; - Strong CRM experience (HubSpot preferred) including workflows, pipeline management, and reporting; - Experience building dashboards and operational reporting for revenue teams; - Strong analytical skills and ability to work with pipeline and attribution data; - Ability to translate business needs into scalable operational processes; - Experience designing workflows or automations to improve operational efficiency; - Strong collaboration skills across cross-functional teams such as Sales, Marketing, and Channel. Salary Salary range: $100–120k CAD. This range reflects our Canada-wide compensation scale. Final offers may be adjusted based on the candidate’s region to align with local market conditions.