Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Principal Product Specialist - Voice, AI & CPaaS! About the job This position is needed to serve as the premier Voice and AI technical authority for Twilio’s ISV and HighTech verticals in NAMER. You will partner with sales and SE teams to consult on complex, multi-product opportunities, moving beyond high-level design into hands-on technical validation. As a P4, you are expected to be a "Builder"—creating the technical assets, prototypes, and playbooks that enable our field teams to win in these highly competitive sectors Responsibilities In this role, you’ll: - Develop your expertise of the Twilio platform, use cases and buyer personas, while staying current on CPaaS, contact center, and customer engagement industry trends - Vertical-Specific Solution Design: Scope and build multi-product architectures specifically tailored for ISV and HighTech platforms, focusing on embeddable voice, AI-driven automation, and global scale. - Technical Deep-Dives & Prototyping: Support SEs by moving from architecture diagrams to "hands-on-keyboard" validation, including building proof-of-concepts (PoCs) or custom integrations. - The "Technical Win": Lead the technical validation phase for complex deals, ensuring Twilio’s products (Voice, Flex, AI) fit seamlessly into the customer's existing ecosystem. - Field-to-Product Feedback Loop: Document technical shifts and "novel" solution patterns within the NAMER market to influence the R&D roadmap for ISV-specific features. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: - Experience: 5+ years of progressive presales or solution architecture experience, specifically in designing and validating complex, multi-product solutions. - Domain Expertise: 2+ years of demonstrated expertise in CPaaS, Voice, and/or Contact Center solutions. - Technical Breadth: Proficiency in designing across multiple channels including Voice, SMS, Chat, and AI-driven routing/IVR. - Hands-on Validation: Demonstrated ability to move beyond slides into technical validation, including the ability to build prototypes or Proof of Concepts (PoCs). - Vertical Literacy: Strong understanding of technical requirements for ISV and HighTech sectors, such as multi-tenancy, platform-level scaling, and AI latency. - Communication: Excellent verbal and written skills, with the ability to translate "code-level" complexity into compelling value-based stories for stakeholders Desired: - Vertical-Specific Success: Prior experience selling specifically to ISV or HighTech platforms in a specialist or overlay capacity. - Product Influence: A track record of collaborating directly with Product Management to co-design enhancements based on field observations. - C-Level Engagement: Experience engaging with and influencing C-level executives at large enterprise or scale-up accounts. - Advanced Mentorship: Experience mentoring core SE or Sales team members on complex solution sales and technical value-selling. - Strategic Foresight: Ability to articulate a 2-year technical vision for how AI and Voice will shift within the NAMER market. - Integration Proficiency: Experience with complex system integrations, particularly CRM, knowledge systems, and API-first architectures. Location - This role will be remote, but is not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: - Based in Colorado, Hawaii, Minnesota or Vermont : $138,872.00 - $173,590.00. - Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $146,592.00 - $183,240.00. - Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $154,304.00 - $192,880.00. - This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. - This role is eligible to earn commissions. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until March 30, 2016, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

• Develop your expertise of the Twilio platform, use cases and buyer personas, while staying current on CPaaS, contact center, and customer engagement industry trends • Scope and build multi-product architectures specifically tailored for ISV and HighTech platforms, focusing on embeddable voice, AI-driven automation, and global scale. • Support SEs by moving from architecture diagrams to "hands-on-keyboard" validation, including building proof-of-concepts (PoCs) or custom integrations. • Lead the technical validation phase for complex deals, ensuring Twilio’s products (Voice, Flex, AI) fit seamlessly into the customer's existing ecosystem. • Document technical shifts and "novel" solution patterns within the NAMER market to influence the R&D roadmap for ISV-specific features.

• Help companies rethink their invoicing processes • Analyze existing invoicing and financial processes and identify opportunities for optimization • Develop tailored e-invoicing solutions in the SAP environment and translate requirements into implementation concepts • Support presales meetings, workshops, and proposal processes with your professional expertise • Present solution approaches to business units, IT stakeholders, and decision-makers • Actively shape and further develop our e-invoicing practice as an expert

Mission Delivery Engineer (MDE) Location: Washington, DC Metro (preferred) / CONUS (remote) with significant customer-site travel (including secure locations) Role Overview Kamiwaza AI is seeking a Mission Delivery Engineer (MDE) to serve as a forward-deployed, hands-on technical leader for U.S. federal customers. You will own the technical journey from pre-sales discovery and proof-of-value (PoV) demos of custom applications on the Kamiwaza platform through production implementation and successful hand-off to the customer or an integration partner. This role is built for a builder who is also consultative and delivery-minded: you can run discovery, quantify value, tell a compelling technical story, write real code, and then harden what you built so it can operate reliably in mission environments (including constrained, disconnected, or air-gapped deployments). This is not a pure presentation role and not a back-office engineering role. It is an end-to-end mission delivery role that combines pre-sales technical execution with post-sale implementation, operationalization, enablement, and structured handover. Core Mission Accelerate federal adoption of Kamiwaza by translating high-value mission use cases into credible PoVs and demo experiences, and then converting the successful PoVs into production-ready deployments and repeatable delivery patterns that reduce risk, increase win rate, and improve time-to-mission impact. Key Responsibilities Mission Discovery, Scoping & Success Planning - Lead technical discovery with DoD/IC and federal customers: mission workflows, data sources, operating constraints (including DDIL), stakeholders, and success criteria. - Translate discovery into a clear use case definition, solution outline, and measurable PoV plan (what 'good' looks like, how it will be measured, and what data is required). - Define a PoV-to-production path upfront: architecture assumptions, integration points, security considerations, and what must be true for production go-live. Pre-Sales PoV, Demos, Workshops & Rapid Prototyping - Design and deliver tailored demos, whiteboard sessions, and hands-on workshops for executive and practitioner audiences. - Build rapid prototypes and custom apps on top of the Kamiwaza platform using real or representative customer data, often under tight timelines. - Demonstrate mission workflows such as RAG, agentic orchestration, streaming/event-driven ingestion, and edge-capable inference, aligned to customer constraints. - Instrument PoVs with basic evaluation and guardrails (grounding checks, policy constraints, transparency) to maintain credibility and accelerate stakeholder buy-in. Production Implementation & Delivery Engineering - Convert successful PoVs into production implementations: harden code, modularize components, introduce testing, and align with customer engineering standards. - Design and implement integrations with customer identity, data, and workflow systems (APIs, messaging/streaming, file stores, enterprise data platforms). - Establish deployment automation and environment parity (dev/test/prod) using containerization and modern DevOps practices (Docker, Kubernetes, CI/CD, logging/metrics). - Drive performance, reliability, and operational readiness for mission workloads (observability, scaling, cost/performance tradeoffs, and failure-mode planning). Security, Compliance & Deployment Readiness - Operate with a security-first mindset: data containment, least privilege, auditability, and safe handling of sensitive customer information. - Partner with security/accreditation stakeholders to support an RMF/ATO-ready approach (documentation inputs, deployment patterns, and control considerations). - Ensure demos, PoVs, and production deployments remain credible by aligning with customer environment constraints and sustainment realities (including classified and air-gapped environments). Handoff, Enablement & Partner Collaboration - Deliver clear hand-off packages to customers or partners: architecture diagrams, deployment guides, runbooks, IaC/configuration artifacts, and code repositories as appropriate. - Lead knowledge transfer sessions and enablement workshops for customer and partner engineers, operators, and sustainment teams. - Define acceptance criteria with stakeholders and drive to a documented production sign-off (or a clear, agreed transition plan) at the end of each engagement. - Coordinate with systems integrators and partners to ensure continuity from PoV through production, including roles/responsibilities, interfaces, and escalation paths. Technical Deal Support & Field-to-Product Feedback - Partner with Sales and Capture to shape technical win strategies, address customer objections, and support bid/no-bid decisions with clear delivery and technical risk assessment. - Contribute to proposals and technical responses (architecture, integration approach, security posture, and implementation plan). - Capture structured feedback from engagements and translate it into actionable product requirements, prioritizing gaps that impact multiple customers. - Partner with Engineering and Product to improve packaging, documentation, deployment automation, and connectors that reduce delivery friction. First 180 Days - Mandate for Success Days 0-45: Platform Mastery & Delivery Toolkit - Achieve deep, hands-on mastery of the Kamiwaza platform (core capabilities, APIs/SDKs, deployment patterns, and differentiators). - Stand up a repeatable demo/PoV environment (containers/Kubernetes, configs, datasets, scripts) that can run reliably on customer laptops and in constrained environments. - Create a PoV-to-production starter kit: reference repo structure, baseline CI/CD, logging/metrics standards, and documentation templates for handoff. - Shadow priority accounts to learn target missions, typical data sources, and stakeholder dynamics; identify 2-3 high-leverage PoV use cases. Days 46-120: PoV Impact and Production Conversion - Lead discovery and deliver tailored demos for priority accounts; own at least 1-2 PoV engagements end-to-end. - Convert at least one PoV into a production implementation or a production-ready pilot (with deployment automation, observability, and security posture aligned to the target environment). - Establish a repeatable handoff motion with a partner or customer team (documentation, enablement sessions, and acceptance criteria). - Partner with Sales/Capture to influence active pursuits with clear technical win themes and delivery risk mitigation plans. Days 121-180: Scale Repeatability and Partner Enablement - Create repeatable playbooks: discovery checklist, PoV scoping templates, demo flows, production hardening checklist, and handoff/enablement kits. - Reduce time-to-demo and time-to-production by standardizing reference architectures and deployment patterns across cloud, core data centers, and edge. - Enable at least one partner or customer team to independently deploy and operate a Kamiwaza-based solution using your handoff materials and training. - Provide structured field feedback that influences roadmap items tied to federal deployment, security, integration needs, and delivery acceleration. Minimum Requirements Federal Customer-Facing & Delivery Experience - 6+ years in customer-facing technical roles (Solutions Engineer, Sales Engineer, Solutions Architect, Forward-Deployed Engineer, Delivery Engineer, or similar) supporting U.S. federal customers. - Demonstrated ability to lead end-to-end engagements: discovery, technical validation, PoV/pilot, production implementation, and handoff to customer or partner. - Comfort operating in sensitive mission contexts and communicating clearly within security and information-handling constraints. Hands-On Technical Depth - Strong software engineering skills with the ability to build and harden applications rapidly (Python strongly preferred; experience with APIs/SDKs and modern web/app frameworks). - Working knowledge of GenAI systems (LLMs), RAG/retrieval, embeddings/vector search, agentic workflows, and evaluation/guardrails. - Experience with distributed systems concepts and integration patterns (APIs, event-driven/streaming, data pipelines). - Experience with containerized deployments and modern DevOps practices (Docker, Kubernetes, CI/CD, logging/metrics); familiarity with infrastructure as code is a plus. Consultative Communication, Ownership & Leadership - Ability to translate technical capabilities into mission impact and customer value - tailored to executive and practitioner audiences. - Strong storytelling, whiteboarding, and workshop facilitation skills; comfortable driving technical decisions and handling objections in real time. - High ownership and bias-to-action: able to drive toward outcomes with minimal supervision while coordinating across Sales, Product, Engineering, and partners. Security & Travel - U.S. citizenship required. - Active TS/SCI clearance. - Ability to travel frequently (CONUS) including to customer sites and secure locations as required. Preferred Qualifications - Experience supporting DoD/IC deployments in classified, air-gapped, or DDIL environments; familiarity with RMF/ATO processes and NIST 800-53 control families. - Experience delivering production implementations with clear operational ownership (runbooks, monitoring, incident response posture, and sustainment handoffs). - Experience building integrations with common federal data platforms, streaming systems, and identity/access systems. - Prior military service or direct experience supporting operational mission teams. - Published demos, open-source contributions, or prior work building reference solutions for developer platforms. Why Join Us? - Purpose & Impact: Be a key contributor to the GenAI revolution, shaping how enterprises adopt next-generation technology. - Remote-First Culture: Based in Colorado, but work from anywhere with the tools and support you need. - Expert Founders with Successful Exits: Our leadership team brings experience and a relentless enthusiasm for GenAI innovation. - High-Autonomy Environment: Flat organizational structure, transparent communication, and minimal red tape. - Competitive Compensation & Equity: Own a piece of our high-potential, well-funded startup. - Comprehensive Benefits: Health coverage, remote workspace support, and more. Who We Are - We're a small, driven team building a platform that makes GenAI deployment feel like magic. - Our approach: curious, humble, but relentless. - We're fun, kind, and exceptional—serious about making an impact but never taking ourselves too seriously. - We operate with high urgency but think for the long term—action creates clarity. How to Apply Ready to build the foundation of the GenAI revolution? Please include a short write-up of a customer problem you solved end-to-end and a link to any reusable asset or press release that came out of it. P.S. If you use GenAI to craft your application, we'll probably find out—and we'd love to learn more about how you did it! This role offers a base salary between $170,000 and $210,000, plus equity and benefits. Actual compensation will reflect an individual’s experience, impact, and location. Our benefits include low-deductible medical plans, flexible time off, and supportive family leave policies.