• Supports CCI candidates and certificants by answering inbound calls and emails • Takes the necessary action to achieve customer satisfaction • Provides courteous, professional support in a manner that consistently meets or exceeds customers’ expectations • Processes product orders, payment information, credit card transactions, and quality control procedures • Updates records when changes occur and performs candidate registration entry and file maintenance within CCI’s various programs • Assists with the review of candidate applications for eligibility and completeness, and contacts customers when necessary to complete the application process • Assists with audit processes • Answers questions concerning all aspects of the certification/recertification process • Provides backup fulfillment duties • Coordinates data transmission between CCI and the testing agency (e.g., appointment scheduling updates) • Initiates and maintains a consultative/collegial relationship with peers, staff, volunteers, and other business entities • Participates in orientation of new staff members • Performs other duties as assigned

• Lead the full portfolio of systems work for your CX sub-team. • Partner with CX leadership, Business Systems, and Data to sequence, prioritize and resource work aligned to department goals. • Own the end-to-end requirements lifecycle, from articulation to validation to signoff. • Facilitate solution discovery, ensuring both business and technical stakeholders share the same mental model. • Act as the translator between business needs and technical realities. • Provide coaching, prioritization, and quality oversight to the Business Systems & Data Analyst assigned to your functional area. • Develop strong working knowledge of the systems, tools, data models, and operational workflows within your CX domain.

• Track and communicate tutor support status, issues, risks and decisions to management. • Coordinate, organize, and prioritize multiple projects in a fast-paced environment to ensure timely delivery. • Monitor Slack channels and provide responsive real-time support to tutors. • Stay current on updates and quickly gain proficiency in new scheduling and operational tools.

• This role provides comprehensive support for K-12, Military, and Non-Commercial segments, ensuring smooth execution of commodity programs, bid management, compliance, and cross-functional coordination. • Manage USDA commodity processing programs, including internal coordination and external communication with Lunch line and state agencies. • Oversee tracking systems, drawdowns, and monthly reporting. • Coordinate pricing, product information, and bid paperwork for state and district bids. • Maintain compliance through audits and documentation (PFS, Buy American lists). • Support K-12 events, food shows, and broker inquiries. • Obtain and maintain Berry Amendment compliance documentation for Military segment. • Ensure military specifications are accurate and accessible. • Track sample requests and input opportunities into Salesforce. • Maintain GPO and segment data in Salesforce for Non-Commercial segment. • Manage membership lists and competitive item matching. • Support bid intake and consolidation for C&U accounts. • Assist with RFP responses and maintain account cheat sheets. • Serve as Salesforce point person for opportunity input across all segments. • Coordinate cross-functional communication with Commercial, Finance, Operations, and Acxion broker teams. • Process payments for Lunch line and ProcessorLink. • This role will back up and learn the Sales Excellence and Settlement Analyst roles to understand how the base foundation of the K-12 bids, Non-Commercial and Military promotion and claim activity work.