• This role provides comprehensive support for K-12, Military, and Non-Commercial segments, ensuring smooth execution of commodity programs, bid management, compliance, and cross-functional coordination. • Manage USDA commodity processing programs, including internal coordination and external communication with Lunch line and state agencies. • Oversee tracking systems, drawdowns, and monthly reporting. • Coordinate pricing, product information, and bid paperwork for state and district bids. • Maintain compliance through audits and documentation (PFS, Buy American lists). • Support K-12 events, food shows, and broker inquiries. • Obtain and maintain Berry Amendment compliance documentation for Military segment. • Ensure military specifications are accurate and accessible. • Track sample requests and input opportunities into Salesforce. • Maintain GPO and segment data in Salesforce for Non-Commercial segment. • Manage membership lists and competitive item matching. • Support bid intake and consolidation for C&U accounts. • Assist with RFP responses and maintain account cheat sheets. • Serve as Salesforce point person for opportunity input across all segments. • Coordinate cross-functional communication with Commercial, Finance, Operations, and Acxion broker teams. • Process payments for Lunch line and ProcessorLink. • This role will back up and learn the Sales Excellence and Settlement Analyst roles to understand how the base foundation of the K-12 bids, Non-Commercial and Military promotion and claim activity work.

• Provide outstanding customer service to Portuguese-speaking clients via phone, email, and live chat. • Efficiently handle customer inquiries, resolve issues, and provide product information to enhance customer satisfaction. • Maintain a positive and professional demeanor during all customer interactions. • Accurately document customer interactions to support continual service improvements. • Collaborate with team members and other departments to effectively resolve customer issues. • Engage in training sessions to stay updated on products, services, and best practices in customer support.

- Provide exceptional customer support to Portuguese-speaking clients through various communication channels. - Assist customers with inquiries regarding home appliances, including troubleshooting and providing product information. - Maintain detailed records of customer interactions in our CRM system. - Collaborate with team members to achieve service level goals and enhance customer satisfaction. - Engage in ongoing training to stay informed about our product offerings and industry standards.

• Ensure that the overall customer experience is 'best in class.' • Execute the outlined processes within the work instructions with proficiency and enthusiasm • Field a high volume of inbound calls • Provide excellent customer service for all inbound and outbound calls • Timely and accurate documentation and notation in all systems regarding each customer contact • Originating all new transactions regarding preventative maintenance and scheduled service and repairs • Assign service requests to the respective market for Dispatching • Coordinate towing of customer units when necessary • Schedule outside vendors when an emergency breakdown is called in • Continuously develop and improve company capabilities in the area of Dispatching • Be professional and establish positive customer rapport, encouraging repeat business