• Provide outstanding customer service to Portuguese-speaking clients via phone, email, and live chat. • Efficiently handle customer inquiries, resolve issues, and provide product information to enhance customer satisfaction. • Maintain a positive and professional demeanor during all customer interactions. • Accurately document customer interactions to support continual service improvements. • Collaborate with team members and other departments to effectively resolve customer issues. • Engage in training sessions to stay updated on products, services, and best practices in customer support.

- Provide exceptional customer support to Portuguese-speaking clients through various communication channels. - Assist customers with inquiries regarding home appliances, including troubleshooting and providing product information. - Maintain detailed records of customer interactions in our CRM system. - Collaborate with team members to achieve service level goals and enhance customer satisfaction. - Engage in ongoing training to stay informed about our product offerings and industry standards.

• Ensure that the overall customer experience is 'best in class.' • Execute the outlined processes within the work instructions with proficiency and enthusiasm • Field a high volume of inbound calls • Provide excellent customer service for all inbound and outbound calls • Timely and accurate documentation and notation in all systems regarding each customer contact • Originating all new transactions regarding preventative maintenance and scheduled service and repairs • Assign service requests to the respective market for Dispatching • Coordinate towing of customer units when necessary • Schedule outside vendors when an emergency breakdown is called in • Continuously develop and improve company capabilities in the area of Dispatching • Be professional and establish positive customer rapport, encouraging repeat business

• To provide exceptional customer support on Sedgwick’s primary temporary housing line by assisting policyholders, adjusters, and partners with housing-related inquiries. • Handling inbound calls, processing hotel extensions, supporting billing-related questions, and performing administrative tasks. • Answers inbound calls from insureds/policyholders, adjusters, hotels, and property managers in a professional, friendly, and compassionate manner. • Serves as the first point of contact for housing-related inquiries, demonstrating strong service and problem-solving skills. • Learns the functions of each department in order to accurately resolve issues and answer questions. • Accurately and efficiently enters new housing claims into the system. • Monitors inbound email for claim questions, approvals, and new housing requests. • Contacts insureds via text and email to confirm hotel extension needs. • Updates and maintains the hotel database to ensure accuracy and uniformity. • Extends hotel stays for clients currently in-house. • Retrieve hotel folios (receipts) from properties for completed and partial stays. • Audit hotel folios and related claims for billing accuracy, compliance, and documentation. • Verifies and maintains accurate data across internal systems.