This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Patient Outreach Supervisor will be a front-line manager for the Patient Outreach team, a team dedicated to communicating with potential patients about the value of hospital base pharmacies. They will be responsible for the development, maintenance, and growth for a team of highly efficient and trained Patient Outreach Coordinators and Onboarding Specialists. They will also maintain and build strong collaborative relationships with their partnering Hospital sites and regional operations teams. The Patient Outreach Supervisor will counsel Patient Outreach Coordinators and Onboarding Specialists on incorrect conversational topics, documentation or workflow deficiencies, and will escalate other performance concerns to the Manager of Patient Outreach. The Patient Outreach Supervisor will take ownership of each site they supervise with regards to: - Workflow - Communications - Training - Access requests - Growth opportunities for the business - Managing day-to-day personnel Job Duties: - Ensure Patient Outreach Coordinators consistently communicate with patients compliantly and convey the culture of kindness and value of the hospital-based pharmacies. - Coach Patient Outreach Coordinators on calling best practices and conversational techniques including how to listen, understand, respond, and confirm patients’ concerns about their care, pharmacy needs, and socioeconomic situations. - Complete audits of team in DialPad, TelemetryRX application, Electronic Medical Records, and other required systems to ensure effective communications with patients, efficient workflow, and compliant conversations with potential patients of hospital partner pharmacies. - Work with a high sense of urgency to manage, monitor, and facilitate any issues and/or escalations related to Outreach Coordinators with hospital partners. - Establish efficient workflows between Patient Outreach Coordinators, Onboarding Specialists and liaison team via collaboration with clinical integration team, on-site managers, and Patient Outreach Management. - Manage all aspects of ADP, PTO, and Time Reports for team members. - Provide front line supervision and ongoing coaching and performance management to Patient Outreach Coordinators. - Monitor and act on all forms of communications between Patient Outreach and other clinical and operational teams as needed. - Manage Telemetry application, email, Microsoft Teams communications up to company policy. - Work with on-site management at hospital partners for any collaboration calls, such as quarterly calls, kick-off calls, as needed calls. - Patient Outreach team meetings: creating agendas, running meetings, follow up. - Hospital Management meeting: calls with on-site manager to review current status, identify areas for improvement, and areas of success. - Record keeping/notes of all collaboration calls and team meetings. - Providing guidance/assistance/troubleshooting in daily tasks for Patient Outreach team members as requested by Patient Outreach Coordinators and Onboarding Specialists. - Review and address any concerns with Patient Outreach team and hospital partners as needed. - Provide insight to various teams across the company for growth and development opportunities as needed. - Work with various teams for special projects. - Report on hiring needs based on implementation rollouts. - Assist in interviewing and onboarding new Patient Outreach Coordinators and Onboarding Specialists including coordinating access requests and trainings. - Investigate research needed for data analytics team, contracting team as needed. - Report to Manager of Patient Outreach. Qualifications - High school degree or equivalent; Bachelor’s degree in business administration, business, or related field preferred. - Required 5+ years customer support, client services, sales with a demonstrated and proven sales record. - Desire and aptitude for leading others and the ability to establish credibility within a team environment. - Very organized with attention to detail and great interpersonal skills. - High integrity, dependable, good listener, and empathetic communicator. - Strong phone skills, highly proficient in Microsoft Office particularly Excel and Word. - Able to quickly learn other database programs (knowledge of the Willow, Qs1, and RX30 software system a plus). - Able to identify relevant information with a focus on quality. - Energetic and highly motivated, team player with a willingness to do whatever is necessary for the betterment of the company. - Discretion and confidentiality are essential as position deals with highly sensitive and private data. Benefits - Equal employment opportunities to all employees and applicants for employment. - Prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a dependable and service focused Call Center Customer Service Representative to support Montana Medicaid members in a remote call center environment. In this role, you will assist members with questions related to eligibility, benefits, provider changes, and general Medicaid program inquiries. This position offers an excellent opportunity for individuals interested in developing experience within healthcare services, Medicaid programs, and medical claims processes. The ideal candidate will demonstrate strong communication skills, attention to detail, and the ability to navigate multiple computer systems while providing exceptional member support. Key Responsibilities - Respond to inbound member inquiries using a computerized call center system. - Follow established scripts, procedures, and documentation protocols when assisting callers. - Gather and verify information to accurately assess member needs. - Research and resolve questions related to Medicaid eligibility, benefits, and claims processes. - Assist members with provider changes and passport provider updates when applicable. - Provide clear, accurate, and concise information to members regarding their coverage and available services. - Document all calls and interactions in the appropriate system according to established guidelines. - Follow all call handling procedures, escalation processes, and service standards. - Act as an advocate for Medicaid members to ensure their needs are addressed and resolved. Qualifications - Positive and energetic attitude with strong customer service orientation. - Clear and confident verbal communication skills. - Strong multitasking ability in a fast-paced call center environment. - Effective time management and organizational skills. - High level of attention to detail, including grammar and spelling accuracy. - Ability to navigate multiple computer systems and maintain accurate documentation. Requirements - High School Diploma or GED required. - Minimum one year of experience in medical insurance, healthcare administration, or a medical office environment. - Previous call center or professional office experience preferred. - Experience with data entry, computer systems, and database documentation. Ideal Candidate Profile The ideal candidate is empathetic, patient focused, and capable of guiding members through healthcare related questions with professionalism and clarity. Individuals who thrive in structured environments, enjoy problem solving, and take pride in helping others will be well suited for this role. Benefits - Medical, dental, and vision coverage. - Life and disability insurance. - Additional voluntary benefits.

• Trabajar con cliente Mexicano. • Identificas prospectos y/o nuevas oportunidades de negocio. • Realizas seguimiento y gestión comercial. • Suministras información veraz y confiable a los prospectos y/o clientes. • Garantizas el cumplimiento de las políticas comerciales definidas.

Hospital Call Center Scheduler- Remote Full Time position with a work schedule of Monday – Friday, 8:30am – 5pm Salary Range: $15-$19 At our Access Point Center, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. In your role, you’ll support those that are in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve. The Hospital Call Center Scheduler will work with our Centralized Scheduling Department to support scheduling for primary care practices. The scheduler is responsible for answering inbound calls and schedule patients for appointments. Additional duties include: - Answer inbound patient scheduling calls based on department service level goals and address their concerns in a satisfactory manner. - Communicate with patients to schedule, re-schedule and/or cancel their primary care provider appointment requests accurately by following practice scheduling protocols and tools. - Accurately collects and performs data entry of all required patient demographic and insurance in-formation. - Uses professional communication etiquette and listening skills to assist patients with their scheduling needs. - Build a safe and trustworthy environment with patients by utilizing both scripted and non-scripted communication methods. - De-escalate situations involving dissatisfied customers, offering patient assistance and support. Escalate any problems that may arise to management. - Utilize and maneuver between several different software systems using dual monitors. - Maintain accurate and up to date information in the documentation system. - Maintain confidentiality of account information and provide exceptional customer service to all clients. - Assist with other projects as assigned by management. Qualifications and requirements The requirements listed below are representative of the knowledge, skills, and/or abilities required. - Education: High School Diploma/GED required. Associate degree or bachelor’s degree preferred. - Experience: Two years of related experience in medical setting, or one year of previous healthcare call center or customer service experience, or 3 or more years of call center experience. Basic healthcare knowledge required. - Proficient user knowledge of Windows Office programs (Word, Excel, PowerPoint), and the ability to learn specialized computer applications. - Professional, articulate communication style. Ability to multi-task in several computer applications while holding a conversation with a client. - Excellent attention to detail and data entry accuracy required. Flexibility to quickly adapt to any new business environment. Must be able to work in a remote Team environment. - Must live in the United States. - Preferred Skills: ability to type a minimum of 25 WPM. - Technology requirements: Internet Download speed of 100mbps and Upload speed of 20mbps Fundamental to providing great care is supporting and rewarding our team. In addition to your base compensation, this position also offers: - Comprehensive medical, dental, and vision plans, plus flexible-spending and health- savings accounts   - Income-protection programs, such as life, accident, critical-injury insurance, short- and long-term disability, and identity theft coverage  - Tuition reimbursement, loan assistance, and 401(k) matching   - Employee assistance program including mental, physical, and financial wellness  - Professional development and growth opportunities Lifepoint Health is an Equal Opportunity Employer. Lifepoint Health is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment. Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country. We employ and provide care to people from all walks of life. We are committed to promoting healing, providing hope, preserving dignity and producing value with an inclusive workforce in which diversity is leveraged, respected, and reflective of the patients, family members, customers and team members we serve.