Company Description Founded by experienced entrepreneurs and engineers in 2016, Pismo is a technology company that provides a comprehensive processing platform for banking, card issuing and financial market infrastructure and helps customers innovate and build the next generation of banking and payment solutions. Pismo joined Visa in 2024. Leveraging Visa’s solutions, our core platform, and an expanding suite of capabilities, Pismo addresses the technological challenges that large banks, marketplaces, and fintech companies face in migrating from legacy systems to more advanced technology in the market. Pismo’s cloud-based platform empowers firms to build and launch financial products rapidly, scaling as they grow to have a broader audience while keeping high security and availability standards. Pismo’s 500+ employees are located in more than 10 countries around the world. Job Description This role will be part of a team that is responsible for building and maintaining highly scalable, high-availability microservices within various financial domains. The team plays a critical role in enabling seamless product journeys by orchestrating calls across multiple squad microservices. We ensure continuous delivery of new features while maintaining zero-disruption deployments, safeguarding system stability and reliability in a mission-critical financial environment. You will be part of technical and product discussions in order to find the best scalable solution for the usecases. What You'll Do: - Technical Leadership: Consistently leads their squad to successful technical outcomes, ensuring sound engineering decisions that balance technical debt, system design, reliability, observability, and business needs. - High-Impact Contributions: Regularly recognized for delivering high-quality, impactful technical solutions within their team and across collectives. - Coding Standards & Best Practices: Actively enables other engineers to elevate coding standards and deepen awareness of best practices, especially around non-functional requirements. - Product Awareness & Planning: Demonstrates strong product understanding, contributes meaningfully to quarterly planning, and collaborates with PMs or team leads to shape squad vision. - Mentorship & Feedback: Proactively supports the growth of other engineers through mentoring, sponsorship, and constructive feedback. - Cross-Team Collaboration: Frequently consulted by engineers from other squads, demonstrating the ability to tackle complex and ambiguous problems under pressure. - Technology Strategy: Keeps up with emerging technology trends and contributes insights to squad-level strategic discussions. This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice. Qualifications Basic Qualifications: - 8+ years of relevant work experience with a Bachelor’s Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD, OR 11+ years of relevant work experience. Preferred Qualifications: - Be based in the US - 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD - At least 3 years of experience working with Go (Golang) in production - environments - At least 2 years of experience with AWS Cloud - Solid understanding of microservices architecture and distributed systems. - Experience with REST APIs and modern backend development practices - Familiarity with version control (Git) and continuous integration workflows - Ability to debug and troubleshoot issues in complex systems - Strong focus on testing and software quality - Experience working in high-scale and high-availability environments - Experience with distributed transaction systems - Knowledge of messaging systems and event-driven architectures - Familiarity with CI/CD pipelines and Docker/Containers. - Understanding of observability practices (monitoring, tracing, alerting). - Hands-on experience with Terraform or other IaC tools. Additional Information Work Hours: Varies upon the needs of the department. Travel Requirements: This position requires travel 5-10% of the time. Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code. U.S. APPLICANTS ONLY: The estimated salary range for this position is 152,200.00 to 243,700.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program. - Job Family Group: Technology and Operations

About us Pomelo Care is the national leader in evidence-based healthcare for women and children. We deliver personalized, high-quality clinical interventions from reproductive care and pregnancy, infant care and pediatrics, to hormonal health through perimenopause and menopause, with long-term preventive care and condition management. Our model delivers 24/7 multispecialty care to address the medical, behavioral, and social factors that most significantly impact outcomes for women and children. We partner with payers, employers, and providers to expand access to quality healthcare across the system. Our engineering team is the engine behind our virtual care platform, building AI-powered solutions that transform care delivery and create exceptional experiences for both patients and clinicians. If you're passionate about using technology to do real, tangible good in the world, we'd love to meet you. We are a remote-first company with offices in New York and San Francisco. Our New York office has a strong in-person culture with regular collaboration, and our San Francisco office is available for those who enjoy working together in person. Why This Role Matters You ship something and clinicians use it that same day. The feedback loop is immediate and the impact is real. You're building AI-powered tools in a live clinical environment with an integrated stack, an in-house clinical team, and real patient data at scale. The Care Delivery team builds the tools that clinicians rely on every day to deliver better, faster, more personalized care. What You'll Do - Build AI-powered tools and agents that help clinicians deliver higher-quality, more timely care at the point of interaction - Surface the right context at the right time so clinicians spend less time on chart review and more time actually helping patients - Ship features into production clinical workflows that are used daily - Own end-to-end product areas across the clinician portal, care intelligence platform, and AI-assisted workflows - Work closely with our clinical team to understand their needs and iterate quickly on solutions Problems You'll Dig Into - How do we surface the right context to the right clinician at the right time without overwhelming them? - How do we turn heterogeneous clinical data into actionable recommendations that clinicians actually trust? - How do we keep a persistent, continuously updated view of each patient across a longitudinal care journey? - How do we build AI-native clinical tools that extend what clinicians can do rather than replace their judgment? Tech Stack Python + Kotlin backend (gRPC), React/TypeScript (Next.js) frontend, Spanner, BigQuery. LLMs including Claude, Gemini, and others. Who You Are - You have a strong foundation in computer science, typically from a bachelor's or master's degree, or equivalent professional experience - You have experience building and shipping high-quality software, and you care about the people who use what you build - You're excited about working with LLMs and AI in a real production environment, not just demos - You're comfortable across the full stack and can move between frontend, backend, and data concerns - You're keeping up with trends in LLM coding agents to multiply your engineering impact - You enjoy working closely with end users (in this case, clinicians) and iterating based on their feedback We'll be especially excited if you: - Have experience building tools for clinicians, healthcare workers, or other professional workflows - Have worked with LLMs in production, including prompt engineering, evaluation, or agent architectures - Have experience with clinical data or healthcare systems - Have previously worked in a fast-paced, product-oriented environment Why You Should Join By joining Pomelo, you will help shape the future of a fast-moving, well-funded, and mission-driven startup that always puts the patient first. You will learn, grow, and be challenged, and have fun with your team while doing it. We strive to create an environment where employees from all backgrounds are respected. We also offer: - Competitive healthcare benefits - Generous equity compensation - Unlimited vacation - Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship) At Pomelo, we are committed to hiring the best team to improve outcomes for all mothers and babies, regardless of their background. We need diverse perspectives to reflect the diversity of problems we face and the population we serve. We look to hire people from a variety of backgrounds, including but not limited to race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status. Potential Fraud Warning Please be cautious of potential recruitment fraud. With the increase of remote work and digital hiring, phishing and job scams are on the rise with malicious actors impersonating real employees and sending fake job offers in an effort to collect personal or financial information. Pomelo Care will never ask you to pay a fee or download software as part of the interview process with our company. Pomelo Care will also never ask for your personal banking or other financial information until after you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All official communication with Pomelo Care People Operations team will come from domain email addresses ending in @pomelocare.com. If you receive a message that seems suspicious, we encourage you to pause communication and contact us directly at careers@pomelocare.com to confirm its legitimacy. For your safety, we also recommend applying only through our official Careers page. If you believe you have been the victim of a scam or identity theft, please contact your local law enforcement agency or another trusted authority for guidance.

About us Pomelo Care is the national leader in evidence-based healthcare for women and children. We deliver personalized, high-quality clinical interventions from reproductive care and pregnancy, infant care and pediatrics, to hormonal health through perimenopause and menopause, with long-term preventive care and condition management. Our model delivers 24/7 multispecialty care to address the medical, behavioral, and social factors that most significantly impact outcomes for women and children. We partner with payers, employers, and providers to expand access to quality healthcare across the system. Our engineering team is the engine behind our virtual care platform, building AI-powered solutions that transform care delivery and create exceptional experiences for both patients and clinicians. If you're passionate about using technology to do real, tangible good in the world, we'd love to meet you. We are a remote-first company with offices in New York and San Francisco. Our New York office has a strong in-person culture with regular collaboration, and our San Francisco office is available for those who enjoy working together in person. What You'll Do As a Software Engineer at Pomelo, you will be a key contributor to your team, building and refining the technology that underpins everything we do. On any given day, you may: - Write clean, well-tested code to ship new features and keep our platform running smoothly - Collaborate on designing and implementing new systems that enable our clinical team to deliver personalized, data-driven care - Contribute to our AI-powered tools, building agents that help clinicians work more effectively and focus on the patient in front of them - Enhance our mobile experience, ensuring parents and families feel connected and supported throughout their journey - Work closely with product managers, designers, and clinical staff to understand user needs and translate them into technical solutions Who You Are You're an enthusiastic and collaborative engineer who enjoys solving meaningful problems. You have a knack for finding practical solutions and are motivated by seeing your work have a direct impact on users. In particular, you: - Have a strong foundation in computer science, typically from a bachelor's or master's degree, or equivalent professional experience - Have at least two years of experience building and shipping high-quality software using languages like Java, C#, Kotlin, Python, Go, or similar - Have experience developing applications with modern front-end frameworks like React or Vue.js - Have experience delivering and maintaining software systems in a production environment - Are keeping up with trends in LLM coding agents to multiply your engineering impact - Enjoy tackling complex problems and avoid unnecessary complexity We'll be especially excited if you: - Have prior experience in AI/ML, natural language processing, or building agent-based systems - Have previously worked in a fast-paced, product-oriented environment Why You Should Join By joining Pomelo, you will help shape the future of a fast-moving, well-funded, and mission-driven startup that always puts the patient first. You will learn, grow, and be challenged, and have fun with your team while doing it. We strive to create an environment where employees from all backgrounds are respected. We also offer: - Competitive healthcare benefits - Generous equity compensation - Unlimited vacation - Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship) At Pomelo, we are committed to hiring the best team to improve outcomes for all mothers and babies, regardless of their background. We need diverse perspectives to reflect the diversity of problems we face and the population we serve. We look to hire people from a variety of backgrounds, including but not limited to race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status. Potential Fraud Warning Please be cautious of potential recruitment fraud. With the increase of remote work and digital hiring, phishing and job scams are on the rise with malicious actors impersonating real employees and sending fake job offers in an effort to collect personal or financial information. Pomelo Care will never ask you to pay a fee or download software as part of the interview process with our company. Pomelo Care will also never ask for your personal banking or other financial information until after you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All official communication with Pomelo Care People Operations team will come from domain email addresses ending in @pomelocare.com. If you receive a message that seems suspicious, we encourage you to pause communication and contact us directly at careers@pomelocare.com to confirm its legitimacy. For your safety, we also recommend applying only through our official Careers page. If you believe you have been the victim of a scam or identity theft, please contact your local law enforcement agency or another trusted authority for guidance.

About us Pomelo Care is the national leader in evidence-based healthcare for women and children. We deliver personalized, high-quality clinical interventions from reproductive care and pregnancy, infant care and pediatrics, to hormonal health through perimenopause and menopause, with long-term preventive care and condition management. Our model delivers 24/7 multispecialty care to address the medical, behavioral, and social factors that most significantly impact outcomes for women and children. We partner with payers, employers, and providers to expand access to quality healthcare across the system. Our engineering team is the engine behind our virtual care platform, building AI-powered solutions that transform care delivery and create exceptional experiences for both patients and clinicians. If you're passionate about using technology to do real, tangible good in the world, we'd love to meet you. We are a remote-first company with offices in New York and San Francisco. Our New York office has a strong in-person culture with regular collaboration, and our San Francisco office is available for those who enjoy working together in person. Why This Role Matters We are just scratching the surface of how to use advancements in AI to attract new patients and keep them retained throughout their care journey. The Growth team steers how patients see Pomelo when they first hear about us, and how we stay connected with them over time. There is real, wide-open opportunity to try novel approaches using LLMs to craft messaging, optimize likelihood of responses, and automate call campaigns with voice AI. You'll work directly with our data team to find meaningful insights on patient engagement patterns and turn them into systems that work at scale. What You'll Do - Prototype and build features to improve our patient outreach and automated re-engagement platform - Test and iterate on voice agents to streamline patient onboarding - Improve our AI-generated messaging framework and expand into new communication modalities - Own large product areas end-to-end, with the opportunity to build net-new products from scratch - Partner with data science to analyze engagement patterns and turn insights into product improvements Problems You'll Dig Into - How do we effectively and efficiently pitch our message to prospective patients? - How can we leverage new advancements in voice AI to reach patients at scale? - When patients stop engaging, how do we best reach them across app, SMS, email, and voice channels? - How do we use LLMs to personalize messaging and optimize response rates? - Why do certain patients stay engaged and others churn? Tech Stack React, Kotlin, Python, Dagster, dbt, SQL. Voice AI models and LLMs for messaging and outreach. Who You Are - You have a strong foundation in computer science, typically from a bachelor's or master's degree, or equivalent professional experience - You have experience building and shipping high-quality software, ideally in growth, engagement, or outreach-oriented products - You're comfortable working across the full stack and moving between frontend, backend, and data tooling - You're excited about applying AI and LLMs to real product problems, not just experimenting with them - You're keeping up with trends in LLM coding agents to multiply your engineering impact - You enjoy rapid experimentation and are comfortable with ambiguity We'll be especially excited if you: - Have experience building outreach, messaging, or communication systems at scale - Have worked with voice AI, conversational agents, or similar technologies - Have experience with data pipelines, analytics, or experimentation frameworks - Have previously worked in a fast-paced, product-oriented environment Why You Should Join By joining Pomelo, you will help shape the future of a fast-moving, well-funded, and mission-driven startup that always puts the patient first. You will learn, grow, and be challenged, and have fun with your team while doing it. We strive to create an environment where employees from all backgrounds are respected. We also offer: - Competitive healthcare benefits - Generous equity compensation - Unlimited vacation - Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship) At Pomelo, we are committed to hiring the best team to improve outcomes for all mothers and babies, regardless of their background. We need diverse perspectives to reflect the diversity of problems we face and the population we serve. We look to hire people from a variety of backgrounds, including but not limited to race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status. Potential Fraud Warning Please be cautious of potential recruitment fraud. With the increase of remote work and digital hiring, phishing and job scams are on the rise with malicious actors impersonating real employees and sending fake job offers in an effort to collect personal or financial information. Pomelo Care will never ask you to pay a fee or download software as part of the interview process with our company. Pomelo Care will also never ask for your personal banking or other financial information until after you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All official communication with Pomelo Care People Operations team will come from domain email addresses ending in @pomelocare.com. If you receive a message that seems suspicious, we encourage you to pause communication and contact us directly at careers@pomelocare.com to confirm its legitimacy. For your safety, we also recommend applying only through our official Careers page. If you believe you have been the victim of a scam or identity theft, please contact your local law enforcement agency or another trusted authority for guidance.