• Submit primary and secondary insurance claims accurately and in a timely manner. • Review, research, and resolve denied or rejected claims; follow up with payers as needed. • Manage aging reports and pursue unpaid claims to resolution. • Respond to patient billing questions and explain balances clearly and professionally. • Verify insurance eligibility, obtain authorizations, and post payments. • Secure and manage prior authorizations when required. • Assist with audits, month-end reconciliation, and financial reporting. • Collaborate with clinical and administrative teams on documentation, coding accuracy, and billing workflows.

• working on client relationships and ensuring excellent client service • manage deals independently • creating technical report specifications from indenture language • receive, map, and reconcile periodic collateral data • compile monthly, quarterly and annual payment and tax reports • coordinate with operations teams to ensure correct payments are received and made • perform quality control review of reports • perform portfolio compliance tests on a selection of structured fixed income deals • participate in new client proposals • lead business-related projects

• Respond to client e-mail support tickets such as questions, status checks, phone activations, phone orders, account suspensions, cancellations, and other concerns. • Use multiple online systems and support tools to effectively resolve tickets. • Resolve assigned tickets accurately and in a timely manner. • Prioritize tickets based on urgency and severity, ensuring the most critical issues are addressed promptly. • Collaborate with colleagues and escalate appropriate tickets to more advanced agents in a seamless manner when required for the best client experience. • Meet or exceed Key Performance Indicators for the role such as number of tickets handled and response times • Develop through experience and training courses a working knowledge of key processes and procedures of multiple vendor platforms. • Utilize internal messaging systems to communicate and coordinate with peers and supervisor. • Other duties as assigned.

• Troubleshoot and resolve managed services break/fix support issues at the senior level within the given SLA’s, helping clients to minimize their business disruptions. • Review inbound cases • Actively follow-up on and track updates on work from clients and internally • Ensure progression of activities and communicate status • Escalate issues as needed • Understand requirements for enhancement requests, author FDD documents and document requirements and Dynamics solution in Azure Dev Ops (ADO)/Client Care ticketing system • Provide solution training to clients and internal team members • Maintain comprehensive documentation of support cases, resolutions, customizations, facilitating knowledge sharing within the team and with client. • Ensure all cases are updated and status communicated • Coordinate with other internal teams to maintain broad view of overall customer efforts and initiatives • Lead client Status calls weekly to share updates and align on priority • Assist in project delivery work as required • Manage clients' implementations and environments, including • Routine Microsoft one-version update coordination • Code deployment oversight • Responsible for delivering specific dedicated internal strategic initiatives – including process design, documentation, resource planning, sales activities, and status reporting • Complete quarterly Client Care initiatives • Keep up to date with the latest D365 F&SC updates, patches, and emerging features, and make recommendations for system improvements and enhancements to clients • Mentor associate team members • Should be open to work in different shifts (time zones) as needed