Role Description We are seeking an Appeals Specialist II to join our growing team. As an Appeals Specialist II, you will be exposed to the complex reimbursement methodology between hospitals and insurance companies. Appeals Specialists work closely with assigned project teams on the specialized retrospective recovery process. You will be exposed to the revenue cycle process and various provider clients and systems. - Follow-up with insurance carriers on underpaid claims by phone; complete follow-up actions as advised - Research claim variances in hospital patient accounting systems (EPIC, Meditech, Cerner, Athena) - Draft appeals to insurance carriers on denied or underpaid claims - Review claim detail including coding, billing and insurance information for discrepancies - Run claims data through various pricing software Qualifications - Strong healthcare industry knowledge - Ability to troubleshoot and remedy claim submission errors - Demonstrated attention to detail - Excellent written and verbal communication skills - Team-Oriented and Flexible - Creative Problem-solving skills Requirements - High School Diploma or GED required; bachelor's degree preferred - Hospital billing experience required - Previous work from home experience Benefits - Full benefits package, including health, dental, vision and life insurance upon hire - Matching 401k - Competitive salaries - Advancement opportunities - Incentive programs The US base pay range for this position starts at $19.00 hourly. Individual pay is determined by a number of factors including, but not limited to, job-related skills, experience, education, training, licensure or certifications obtained. Market, location and organizational factors are also considered. In addition to base salary, a competitive benefits package is offered. Company Description Aspirion has delivered market-leading revenue cycle services for over two decades. We specialize in collecting challenging payments from third-party payers, focusing on complex denials, aged accounts receivables, motor vehicle accident, workers’ compensation, Veterans Affairs, and out-of-state Medicaid. At the core of our success is our highly valued team of over 1,400 teammates, united by a shared commitment to client excellence, focusing on achieving outstanding outcomes for our clients. We are committed to creating a results-oriented work environment that is both challenging and rewarding, fostering flexibility, and encouraging personal and professional growth. Aspirion maintains a strong partnership with Linden Capital Partners, serving as our trusted private equity sponsor.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description You set the client vision for major projects and steer interdisciplinary teams to deliver distinctive, effective brand systems and experiences. You blend commercial acumen with creative judgment, shaping work that performs and grows accounts. - Lead the client relationships function on multiple key accounts, working in partnership with peers to support clients on the type of workstreams, services or offerings that would help their business challenges. - Shape the briefs and content with the client. - Delegate frequently, well, accurately and set clear expectations to develop teams and give them the opportunity to learn and develop under your support, guidance and mentorship. - Lead and develop your team, understanding their potential and creating opportunities for them to grow and take on bigger challenges. - Work with Discipline leads to identify and activate annual growth plans for clients, managing organic opportunities from ideation to sign off. - Be the chosen go-to person to lead net new pitches, devising innovative approaches and project plans to support the response from Interbrand. - Build the standards for how Client Services operates across accounts, scaling best practices and leading by example and help deliver training. - Advise clients, partners, and internal teams on strategy, approach, and investment decisions, acting as a trusted advisor. - Lead client workshops and strategic conversations that move decisions forward and create inspiring experiences. - Work with Delivery Management and Finance to manage team capacity, resource allocation, and commercial profitability across your portfolio. - Identify and lead initiatives that strengthen the Interbrand client experience and our external reputation. - Represent Interbrand externally, speaking about our offers and IP to attract talent and clients to the business. Qualifications - Demonstrated ability to lead teams and influence how Client Services operates across the business. - Strong track record of growing accounts and building the capability and reputation of your team. Requirements - You build genuine partnerships at C-Suite levels in client organisations. - You understand their business challenges and aspirations. - You develop and reignite relationships by finding genuine value propositions for both sides. - You stay alert to what's shifting in your clients' worlds and the market. - You bring fresh angles to client briefs and identify where we can create real value. - You actively seek to learn and grow. - You think like a business leader about account health and department profitability. - You understand the levers that improve our performance and know when to invest, when to negotiate, and when to push back. - You manage capacity and resources intelligently. - You present with charisma and persuasiveness, moving senior leaders and teams to action. - You facilitate dialogue that keeps people focused on outcomes. - You adapt how you communicate to different audiences. - You inspire your team through setting clear vision and standards. - You understand each person's potential and actively coach them to develop. - You create a culture of feedback, resilience, and accountability. - You lead by example on wellbeing and inclusivity. Benefits - For over 50 years, we’ve been shaping the world’s most iconic brands. - We solve brand challenges through our Thinking & Making approach, combining Human Truth, Brand Economics, and Experience to help our clients make the moves that unlock growth and define what’s next. - We nurture a global community of thinkers and makers with the curiosity and confidence to create iconic work. - Here, you’ll find transparent career pathways, on-demand learning, honest feedback, real collaboration across borders, and a culture that champions difference and wellbeing. - We don’t do ordinary. And we don’t expect you to either.

• Support and guide high-value clients using proven marketing systems and strategies. • Build and maintain professional relationships that deliver measurable results. • Provide expert-level problem-solving, guidance, and coaching to ensure client success. • Leverage digital tools and insights to optimize outcomes for clients and colleagues.

• Handle incoming calls in a timely, efficient, and professional manner. • Receive and accurately process customer orders and enter approved customer credits. • Triage inquiries from cross-functional team members requiring investigation, troubleshooting, and problem-solving activities. • Ensure appropriate follow-through on claims and/or investigations by gathering all pertinent information and communicating resolution. • Assist with inquiries and follow-up via Service Console ticketing system as assigned. • Support sales initiatives by promoting featured products and special promotions.