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Leasing Consultant

Location

United States

Posted

102 days ago

Salary

0

No structured requirement data.

Job Description

Leasing Consultant

Corvias Corporate Services

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Leasing Consultant is a customer focused sales position responsible for facilitating the leasing process, tracking progress from initial contact through lease generation. This remote role involves handling a high volume of inbound and outbound calls and requires: - Strong customer engagement - Excellent time management - In-depth product knowledge - Active listening - Tenacity to convert leads to residents The ability to meet key performance indicators for occupancy while providing a positive customer experience is at the forefront of this role. Primary Responsibilities Include: - Administer ongoing leasing program efforts to achieve program objectives as defined by organizational goals. - Maintain thorough knowledge of lease terms, specifications, and all community policies. - Answer all prospect/lead incoming calls promptly and professionally, identifying needs and providing accurate information. - Engage and advance each prospect, following up until a tour is scheduled and a home is found within the Corvias portfolio. - Effectively convey the benefits of residing in the Corvias community and the services offered, with the goal of generating leases. - Maintain in-depth knowledge of Corvias product, market-ready inventory, promotions/leasing incentives, residential market conditions, and competitor communities. - Guide prospective residents through the leasing process through virtual communication. - Accurately process applications for residency, prepare lease agreements, and collect payments. - Audit and review applicant waitlist daily. - Manage home assignments per standard operating procedures. - Effectively resolve prospective resident concerns and issues. - Contribute to team goals by adhering to standard operating procedures and achieving occupancy goals. - Build and maintain collaborative relationships with leasing and resident on-site team members. - Champion the Corvias culture, mission, vision, and values. - Leverage leasing software to streamline communications and ensure data integrity. - Verify completion of all phases of the leasing application process. - Follow leasing processes and track progress through all phases of the leasing process. - Ensure smooth transition from resident lease signing to move-in inspection. - Other duties as assigned. Qualifications - 2+ years of prior work experience in sales, marketing, leasing, hospitality, or customer service. - Active listening skills necessary to remain attuned to prospective renters' needs. - Excellent oral and written communication skills. - Ability to take personal responsibility for the quality and timeliness of work. - Must be independent and self-motivated. - Detail and process-oriented. - Exceptional interpersonal skills with proven ability to engage with diverse backgrounds. - Ability to adapt to changing situations and customer needs. - Demonstrable proactive approach to problem-solving. - Ability to work in a remote setting and manage multiple priorities. - Customer-focused with empathy for the customer experience. - Computer proficiency, including working knowledge of word processing, spreadsheet, and database software. Requirements - Customer Focus - Prioritizes and takes action on the needs of both internal and external customers. - Teamwork and Collaboration - Works well with others to achieve goals. - Problem Solving and Decision Making - Uses critical thinking to evaluate problems and identify solutions. - Resilience - Thrives in a rapidly changing environment. - Creativity and Innovation - Thinks beyond traditional models to find new opportunities. - Influence - Impacts others' thinking and decisions through relationship building. Benefits - Hourly rate estimated to be $20.00 to $24.00 an hour depending on experience. - A choice between two benefit-rich medical, dental, and vision plans. - 401(k) with immediate 100% vesting and up to a 4% contribution match. - Generous paid time off that increases throughout your career. - 12 paid holidays. - Paid time off to volunteer. - 100% paid life and AD&D insurance. - Company paid short-term and long-term disability coverage. - Parental Leave. - Military Leave. - Flexible Spending Accounts (Health and Dependent Care). - Complimentary Employee Assistance Program. - Tuition reimbursement to support growth and development.

Job Requirements

  • 2+ years of prior work experience in sales, marketing, leasing, hospitality, or customer service.
  • Active listening skills necessary to remain attuned to prospective renters' needs.
  • Excellent oral and written communication skills.
  • Ability to take personal responsibility for the quality and timeliness of work.
  • Must be independent and self-motivated.
  • Detail and process-oriented.
  • Exceptional interpersonal skills with proven ability to engage with diverse backgrounds.
  • Ability to adapt to changing situations and customer needs.
  • Demonstrable proactive approach to problem-solving.
  • Ability to work in a remote setting and manage multiple priorities.
  • Customer-focused with empathy for the customer experience.
  • Computer proficiency, including working knowledge of word processing, spreadsheet, and database software.
  • Customer Focus - Prioritizes and takes action on the needs of both internal and external customers.
  • Teamwork and Collaboration - Works well with others to achieve goals.
  • Problem Solving and Decision Making - Uses critical thinking to evaluate problems and identify solutions.
  • Resilience - Thrives in a rapidly changing environment.
  • Creativity and Innovation - Thinks beyond traditional models to find new opportunities.
  • Influence - Impacts others' thinking and decisions through relationship building.

Benefits

  • Hourly rate estimated to be $20.00 to $24.00 an hour depending on experience.
  • A choice between two benefit-rich medical, dental, and vision plans.
  • 401(k) with immediate 100% vesting and up to a 4% contribution match.
  • Generous paid time off that increases throughout your career.
  • 12 paid holidays.
  • Paid time off to volunteer.
  • 100% paid life and AD&D insurance.
  • Company paid short-term and long-term disability coverage.
  • Parental Leave.
  • Military Leave.
  • Flexible Spending Accounts (Health and Dependent Care).
  • Complimentary Employee Assistance Program.
  • Tuition reimbursement to support growth and development.

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