• Evaluate content inventories and assist in the research of personal property claims • Evaluates residential and commercial contents inventories on both a Replacement Cost and Actual Cash Value (ACV) basis • Finalizes inventory in preparation of reporting including: preparing enclosures, preparing letters, and making detailed notes for reporting purposes • Facilitates use of replacement services as requested by the Contents Adjuster • Reviews and processes replacement receipts • Applies limitations and/or exclusions on claims based on coverage afforded by the policy • Tracks time and logs file notes of daily field activity

• Produce, edit, and prepare short-form and long-form video content for social, paid media, email, and web channels. • Adapt existing video and multimedia assets into platform-specific formats, aspect ratios, and lengths. • Support campaign and evergreen content needs through efficient editing, versioning, and delivery. • Apply basic motion elements, captions, and overlays to enhance clarity, accessibility, and performance. • Effectively participate in brainstorming and ideation sessions, staying current on platform trends and best practices. • Manage multimedia assets from creative handoff through final publication. • Design, iterate, and prepare still content, including graphics and images, using tools such as Adobe, Canva, and Figma to support ongoing content calendars and channel needs while maintaining visual alignment with the brand. • Ensure assets are correctly formatted, named, organized, and delivered on schedule. • Optimize content for platform best practices, accessibility standards, and performance requirements. • Create visual assets in support of multimedia content, including thumbnails, text treatments, and template-based graphics, within established brand systems. • Collaborate with designers when higher-fidelity or brand-led creative assets are required. • Use AI-powered tools to accelerate editing, captioning, resizing, and versioning of multimedia assets with attention to brand accuracy and alignment. • Experiment with emerging AI workflows to improve production efficiency while maintaining quality standards. • Stay current on relevant AI tools and share recommendations that support scalable content execution. • Partner with Content Producers, Designers, Social, and Marketing teams to execute approved creative plans. • Support cross-functional workflows by ensuring multimedia assets are production-ready and published accurately. • Contribute to improvements in production processes, tools, and delivery workflows.

• Manage a diverse team of approximately nine individual contributors across North America responsible for BPM, TCO, and content activities across multiple jurisdictions. • Maintain an innovative, digital-first, analytics-oriented, empowered, flexible, and transparent culture that promotes diversity and inclusion. • Conduct regular coaching sessions, mid-year check-ins, and annual performance evaluations for all direct reports. • Continuously monitor and elevate individual and team performance; drive a culture of learning, growth, and accountability. • Set and track productivity goals; define expectations for operational success and continuously raise the performance bar as the organization evolves. • Oversee production and delivery of caselaw content for multiple jurisdictions, ensuring accuracy, consistency, and scalability. • Drive operational effectiveness by integrating automation, AI, and analytics-based solutions into content workflows. • Manage key internal and external customer queries and complaints professionally and promptly.

• Own the 90 Seconds brand narrative, voice, and positioning globally. • Shape and amplify a clear point of view with founders. • Personally create key content across video, imagery, and copy. • Write and shape product stories and customer stories. • Build thought leadership content that reinforces brand authority. • Work closely with Revenue and Product to align brand with real buyer needs.