This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Firefox User Research team champions human-centered exploration of complex problems, using evidence, data, and insight to drive decision-making. We use quantitative and qualitative research to understand business needs and uncover user insights that inform product and design strategy. As a Staff Quantitative User Researcher, you’ll lead strategic and tactical quantitative studies, working with product managers, designers, engineers, data scientists, product marketers, and fellow researchers. You’ll apply quantitative methods to scientifically understand users’ experiences, needs, motivations, and behaviors at scale, translating those findings into clear, actionable insights that shape roadmaps and strategies. What you’ll do: - Own strategic, end-to-end quantitative research initiatives from scoping business needs and designing surveys to synthesizing data and communicating actionable recommendations to influence product decisions. - Partner cross-functionally at a strategic level with product, design, engineering, data science, and marketing to develop a research roadmap, identify high-impact research opportunities, and align insights to business priorities. - Champion user-centered decision-making by embedding quantitative research into product strategy, advocating for user needs, and influencing leaders across functions. - Analyze and translate complex data sources (e.g., surveys, behavioral data, and market intelligence) to build cohesive, evidence-based perspectives on user experience and audience insights. - Elevate the quantitative research practice by mentoring peers, refining methods and tools, and scaling approaches that increase the visibility and impact of user insights across Firefox. Qualifications - 7+ years of experience in a user, product, or market research setting or similar, with a strong focus on quantitative research. - Extensive experience leading survey research across the product development lifecycle, using quantitative insights to measure and influence product and business decisions. - Deep expertise in empirical survey methods (e.g., planning, sampling, weighting, statistical analysis) and applications (e.g., product needs, audience understanding, tracking studies, concept testing, panel surveys, intercept surveys). - Highly proficient in a statistical programming language (R preferred) for analyzing survey data. - Significant experience using SQL to integrate behavioral data with survey responses to tell a cohesive user-focused story. - Demonstrated ability to craft compelling narratives using quantitative data and visualizations. - Demonstrated success operating in fast-paced, agile environments, adapting to shifting priorities while maintaining research impact. - Strong judgment in balancing research depth and speed, delivering insights that are both actionable and impactful for product and business decisions. - Collaborative and influential communicator, skilled at building partnerships with cross-functional teams and driving alignment through evidence-based insights. Requirements - Commitment to our values: - Welcoming differences - Being relationship-minded - Practicing responsible participation - Having grit Benefits - Generous performance-based bonus plans to all eligible employees - we share in our success as one team. - Rich medical, dental, and vision coverage. - Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute). - Quarterly all-company wellness days where everyone takes a pause together. - Country specific holidays plus a day off for your birthday. - One-time home office stipend. - Annual professional development budget. - Quarterly well-being stipend. - Considerable paid parental leave. - Employee referral bonus program. - Other benefits (life/AD&D, disability, EAP, etc. - varies by country).

• Design and execute user research studies independently — selecting appropriate methods for the question, the timeline, and the constraints of each project • Lead qualitative methods including in-depth interviews, contextual inquiry, observational studies, diary studies, and moderated usability testing • Contribute to quantitative and mixed-methods work including surveys, unmoderated testing, and integration of behavioral analytics • Manage the operational realities of running research: participant recruitment and screening, consent processes, scheduling, note-taking protocols, and data management • Synthesize findings from individual studies into clear, actionable insights — not just summaries, but conclusions the team can act on • Create research deliverables (personas, journey maps, research reports, insight repositories) that communicate findings effectively to non-researcher audiences • Present findings to product and engineering partners and, when appropriate, to client leadership — translating user behavior into product and business implications • Contribute to the team's shared research repository so past findings are accessible and reusable across projects • Partner closely with designers to connect research insights to design direction — staying engaged through how findings get applied, not just handing off a report • Collaborate with product managers to ensure research is integrated into roadmap planning and prioritization • Advocate for users in cross-functional discussions — representing what users actually need, especially when that's in tension with what stakeholders assume • Push back on briefs that haven't been sufficiently defined, and propose better research questions alongside the pushback • Stay current with research methods, tools, and AI-assisted approaches; share relevant learnings with the team • Support junior researchers and designers in how to work with users more effectively • Contribute to the evolution of team research practices, templates, and norms

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are looking for a UX Research Intern to support our research team in understanding user needs and improving product experiences. This role will involve working closely with researchers, product managers, and designers to conduct user research and synthesize insights. - Assist with planning and conducting user research, including interviews, surveys, and usability testing - Support survey design, data collection, and analysis - Help recruit participants and coordinate research logistics - Organize and synthesize research findings into clear insights and reports - Assist in analyzing both qualitative and quantitative data to identify user patterns and opportunities - Collaborate with cross-functional teams to communicate research findings Qualifications - Currently pursuing or recently completed a degree in HCI, Psychology, Sociology, Education, Design, or a related field - Strong interest in user research and human-centered design - Familiar with basic research methods such as user interviews, surveys, or usability testing - Strong communication and organizational skills - Comfortable working with data and synthesizing insights - Proficiency in tools such as Google Sheets, Excel, or survey platforms (e.g., SurveyMonkey, Qualtrics) is a plus Requirements - Experience conducting user interviews or surveys (Nice to Have) - Experience analyzing research data or writing research reports (Nice to Have) - Familiarity with UX research tools or analytics platforms (Nice to Have) Benefits - Compensation: $20 per hour - # of hours per week: Up to 20 hours

• Lead end-to-end mixed-methods research • Plan, design, and execute full-cycle research (discovery, evaluative, generative, and strategic) using both qualitative and quantitative methods. • Select and tailor the right methods (e.g., interviews, diary studies, usability tests, surveys, concept testing) to answer high-priority questions for the product and design team. • Deliver robust, timely insights that are tightly aligned with product milestones and decision points. • Communicate insights in compelling, digestible ways (presentations, workshops, artifacts, dashboards, narratives) tailored to different audiences, from Independent Contributors to Executives. • Establish and evolve research best practices, processes, and templates that scale. • Partner with Product, Design, Marketing, Data, and Engineering leads at MetaMask to define research questions, success criteria, and learning roadmaps. • Translate complex findings into clear, actionable recommendations that directly influence roadmaps, feature definitions, and UX decisions. • Identify and articulate trade-offs, risks, and opportunities grounded in user behavior and market context. • Champion user-centered thinking in planning and prioritization forums, ensuring user impact is considered alongside technical and business constraints. • Work across product lanes, and with other UX Researchers, to uncover shared user needs, overlapping journeys, friction points, and systemic UX issues. • Help maintain a Continuous Discovery program that builds a durable, always-on understanding of MetaMask (and future) users. • Mentor and support other researchers and cross-functional partners in sharpening research questions, methods, and interpretation.