• Design and execute user research studies independently — selecting appropriate methods for the question, the timeline, and the constraints of each project • Lead qualitative methods including in-depth interviews, contextual inquiry, observational studies, diary studies, and moderated usability testing • Contribute to quantitative and mixed-methods work including surveys, unmoderated testing, and integration of behavioral analytics • Manage the operational realities of running research: participant recruitment and screening, consent processes, scheduling, note-taking protocols, and data management • Synthesize findings from individual studies into clear, actionable insights — not just summaries, but conclusions the team can act on • Create research deliverables (personas, journey maps, research reports, insight repositories) that communicate findings effectively to non-researcher audiences • Present findings to product and engineering partners and, when appropriate, to client leadership — translating user behavior into product and business implications • Contribute to the team's shared research repository so past findings are accessible and reusable across projects • Partner closely with designers to connect research insights to design direction — staying engaged through how findings get applied, not just handing off a report • Collaborate with product managers to ensure research is integrated into roadmap planning and prioritization • Advocate for users in cross-functional discussions — representing what users actually need, especially when that's in tension with what stakeholders assume • Push back on briefs that haven't been sufficiently defined, and propose better research questions alongside the pushback • Stay current with research methods, tools, and AI-assisted approaches; share relevant learnings with the team • Support junior researchers and designers in how to work with users more effectively • Contribute to the evolution of team research practices, templates, and norms

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are looking for a UX Research Intern to support our research team in understanding user needs and improving product experiences. This role will involve working closely with researchers, product managers, and designers to conduct user research and synthesize insights. - Assist with planning and conducting user research, including interviews, surveys, and usability testing - Support survey design, data collection, and analysis - Help recruit participants and coordinate research logistics - Organize and synthesize research findings into clear insights and reports - Assist in analyzing both qualitative and quantitative data to identify user patterns and opportunities - Collaborate with cross-functional teams to communicate research findings Qualifications - Currently pursuing or recently completed a degree in HCI, Psychology, Sociology, Education, Design, or a related field - Strong interest in user research and human-centered design - Familiar with basic research methods such as user interviews, surveys, or usability testing - Strong communication and organizational skills - Comfortable working with data and synthesizing insights - Proficiency in tools such as Google Sheets, Excel, or survey platforms (e.g., SurveyMonkey, Qualtrics) is a plus Requirements - Experience conducting user interviews or surveys (Nice to Have) - Experience analyzing research data or writing research reports (Nice to Have) - Familiarity with UX research tools or analytics platforms (Nice to Have) Benefits - Compensation: $20 per hour - # of hours per week: Up to 20 hours

• Lead end-to-end mixed-methods research • Plan, design, and execute full-cycle research (discovery, evaluative, generative, and strategic) using both qualitative and quantitative methods. • Select and tailor the right methods (e.g., interviews, diary studies, usability tests, surveys, concept testing) to answer high-priority questions for the product and design team. • Deliver robust, timely insights that are tightly aligned with product milestones and decision points. • Communicate insights in compelling, digestible ways (presentations, workshops, artifacts, dashboards, narratives) tailored to different audiences, from Independent Contributors to Executives. • Establish and evolve research best practices, processes, and templates that scale. • Partner with Product, Design, Marketing, Data, and Engineering leads at MetaMask to define research questions, success criteria, and learning roadmaps. • Translate complex findings into clear, actionable recommendations that directly influence roadmaps, feature definitions, and UX decisions. • Identify and articulate trade-offs, risks, and opportunities grounded in user behavior and market context. • Champion user-centered thinking in planning and prioritization forums, ensuring user impact is considered alongside technical and business constraints. • Work across product lanes, and with other UX Researchers, to uncover shared user needs, overlapping journeys, friction points, and systemic UX issues. • Help maintain a Continuous Discovery program that builds a durable, always-on understanding of MetaMask (and future) users. • Mentor and support other researchers and cross-functional partners in sharpening research questions, methods, and interpretation.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We’re looking for a Staff UX Researcher to drive strategic, mixed-methods research for the company, spanning product initiatives such as perpetuals trading, predictions, RWAs, sports betting, saving, remittances and crypto spending. As a Staff UX Researcher on the MetaMask team, you will own and lead the end-to-end research process for a complex product area that covers trading and personal finance. You will generate decision-quality insights that de-risk bets, shape product strategy, and accelerate execution across multiple product surfaces. This is a high-impact, senior IC role for someone who is equally comfortable designing rigorous studies, synthesizing across data sources, and influencing senior stakeholders in a fast-moving environment. - Lead end-to-end mixed-methods research - Plan, design, and execute full-cycle research (discovery, evaluative, generative, and strategic) using both qualitative and quantitative methods. - Select and tailor the right methods (e.g., interviews, diary studies, usability tests, surveys, concept testing) to answer high-priority questions for the product and design team. - Deliver robust, timely insights that are tightly aligned with product milestones and decision points. - Communicate insights in compelling, digestible ways (presentations, workshops, artifacts, dashboards, narratives) tailored to different audiences, from Independent Contributors to Executives. - Establish and evolve research best practices, processes, and templates that scale. - De-risk and accelerate product decisions - Partner with Product, Design, Marketing, Data, and Engineering leads at MetaMask to define research questions, success criteria, and learning roadmaps. - Translate complex findings into clear, actionable recommendations that directly influence roadmaps, feature definitions, and UX decisions. - Identify and articulate trade-offs, risks, and opportunities grounded in user behavior and market context. - Champion user-centered thinking in planning and prioritization forums, ensuring user impact is considered alongside technical and business constraints. - Identify cross-team opportunities and scale research - Work across product lanes, and with other UX Researchers, to uncover shared user needs, overlapping journeys, friction points, and systemic UX issues. - Help maintain a Continuous Discovery program that builds a durable, always-on understanding of MetaMask (and future) users. - Contribute to a program of Designer Enablement; training designers, PMs and marketers to self-serve their own evaluative research. - Mentor and support other researchers and cross-functional partners in sharpening research questions, methods, and interpretation. Qualifications - 7+ years of hands-on UX research experience, including at least 3 years in a senior or staff-level role driving strategy in complex product areas. - Deep experience with mixed methods research: strong qualitative craft and working knowledge of quantitative techniques, including survey design and basic statistics. - Demonstrated success owning end-to-end research for multi-surface or multi-product ecosystems, ideally in fintech, trading, or similarly complex financial domains. - Proven track record of influencing senior stakeholders and shaping product roadmaps through research in fast-paced, ambiguous environments. - Ability to translate nuanced, sometimes conflicting data into clear, prioritized recommendations. - Excellent communication and storytelling skills, with experience presenting to leadership and broad, cross-functional audiences. - Strong collaboration skills and experience partnering closely with Product Management, Design, and Engineering. Benefits - Embedded within a specific MetaMask product team, collaborating daily with PMs, designers, engineers, product marketers, and data partners. - Reporting into the broader UX Research function, contributing to shared standards, knowledge repositories, and cross-lane initiatives. - Operating with a high degree of ownership and autonomy, responsible for prioritizing research that delivers maximum impact for both users and the business. Requirements It is a requirement of employment in this position that applicants will be required to submit to background checks including but not limited to employment, education and criminal record checks. Further details will be provided to applicants that successfully meet the criteria for the position as determined by the company in its sole discretion. By submitting an application for employment, you are acknowledging and consenting to this requirement. The salary range for US-based candidates only will be determined throughout the interview process depending on experience and skills. US pay range (not including bonus, equity or other benefits): $146,000 — $2,180,000 USD. Company Description In the rapidly evolving Web3 space, we believe that everyone is a builder. This expansive paradigm requires a range of backgrounds, talents, skills, and experiences to influence and shape the future. At Consensys, this diversity fuels our ability to shift control and redefine the realm of possibility. We are committed to ensuring that our technology empowers people and communities with economic and political agency through decentralized technologies. We welcome the range of perspectives and differences and celebrate them. We're excited to see how your unique skills as a builder can contribute to our vision, drive innovation, and help us shape a more inclusive Web3. Consensys is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. Consensys is aware of fraudulent recruitment practices and we encourage all applicants to review our best practices to protect yourself which can be found here .