The Clinical QA Supervisor is responsible for the oversight of the review of Physician reports and accompanying medical records to ensure that the report is complete, accurate, and consistent with medical evidence. Oversight of QA staff  - Ensure appropriate QA staff are assigned to each file to designate file handling responsibilities amongst the team. - Supervise the assigned staff and manage the File Review Board to ensure a timely and accurate process of each file.   - Provide details of board reviews to managers to ensure efficiency and productivity of staff. - Assist in identifying & correcting staff performance including promotions, discipline, coaching and termination of staff.  - Assist in hiring qualified candidates for QA open positions. Ensure that all QA staff adhere to and meet their specific job duties including but not limited to: - Following up with Physicians for outstanding reports - Reviewing received reports for accuracy - Delivering completed reports back to all applicable parties - Following all client-specific instructions - Actively participate in issue resolution by working with the required QA, physicians, account managers, and/or other related parties. - Ensure referrals meet the client-directed Turn Around Time (TAT). - Act as the liaison between the reviewer, team member and client regarding the process  or status of the file. - Other duties & special projects, as assigned and based on business needs.

• Responsible for testing mobile applications to ensure functionality, usability, performance, and stability. • Work closely with developers, product managers, and other stakeholders throughout the software development lifecycle. • Design, develop, and execute comprehensive test plans and test cases for financial applications. • Perform both manual and automated testing as required to ensure software quality and stability. • Formulate test cases and test scenarios derived from requirements and design documents, especially for mobile applications (iOS and Android). • Collaborate with software engineering teams to ensure the delivery of high-quality applications. • Testing required flows, create and maintain QA documentation including test plans and reports. • Execute diverse testing methodologies encompassing manual black box, user interface, regression, functional, and integration testing. • Complete User Acceptance Test(s) periodically to keep applications bug free. • Identify, document, and track software defects using Jira. • Provide assistance in the development of the test automation framework when required. • Collaborate closely with developers, product managers, and DevOps teams to improve software quality throughout the development lifecycle. • Participate in sprint planning and daily stand-ups in an Agile/Scrum environment

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Test Resources Associate is an operational role responsible for supporting international telecom testing programs by managing and coordinating testing resources. Telecommunications companies frequently require access to SIM cards, mobile data plans, and connectivity resources in different countries in order to test how their devices, platforms, and services behave on real networks. These resources are used by engineering teams before technologies are deployed commercially. The purpose of this role is to ensure that testing resources are properly managed, tracked, and made available when requested by internal teams or clients. This role focuses on operational coordination, documentation, and resource management rather than technical engineering. It requires strong attention to detail, structured working habits, and the ability to manage operational tasks reliably in a remote environment. Tasks - Customer Support and Ticket Management - Serve as the primary point of contact for requests related to telecom testing resources. - Manage and respond to requests received through ticketing systems. - Ensure clear communication and proper documentation of all requests and actions taken. - Maintain professional communication with internal teams and international clients. - Test Resource Administration - Manage centralized pools of SIM cards, prepaid mobile plans, and other telecom testing resources. - Track allocation, availability, and usage of resources across different projects. - Ensure that testing resources remain operational and available when required. - Coordinate the preparation and distribution of testing resources. - Tracking and Operational Documentation - Maintain accurate tracking records using spreadsheets and operational tools. - Monitor usage and ensure that operational records remain updated and structured. - Ensure that documentation related to resources and requests is complete and accurate. - Financial Monitoring - Monitor prepaid balances associated with telecom testing resources. - Track consumption levels and coordinate recharge activities when necessary. - Assist in reconciling resource usage and recharge activity with internal tracking systems. - Coordination with Internal Teams - Work closely with operations teams, project teams, and technical teams to fulfill requests. - Follow up on pending tasks and ensure that operational priorities remain on schedule. - Support the smooth coordination of telecom testing operations. Qualifications - Bachelor’s degree in Business Administration, Information Technology, Operations, or a related field. - Professional proficiency in Arabic (written and spoken). - Professional proficiency in English (written and spoken). - Previous experience in customer support, administrative coordination, or operations roles. - Strong proficiency in Excel or Google Sheets. - High attention to detail and ability to follow structured processes. - Ability to work independently in a fully remote environment. - Reliable internet connection and appropriate home working setup. Requirements - Experience in telecommunications, IT environments, or technical support operations. - Experience working with ticketing systems or operational support tools. - Exposure to operational tracking, reporting, or reconciliation tasks. - Experience working in remote or international teams. Benefits - Full-time permanent employment. - Fully remote work based in Syria. - Working hours from 9:00 AM to 6:00 PM Syrian time with a 1-hour break. Overtime required depending on operational needs. - Paid annual leave and public holidays. - Opportunity to work with international telecom and technology clients. - Structured professional environment focused on operational excellence and long-term growth.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Calibration Certificate Reviewer is responsible for reviewing and verifying calibration certificates generated within the Accredited Labs network to ensure technical accuracy, completeness, and compliance with ISO/IEC 17025 and internal quality requirements. This role focuses on branches recently migrated to the Accredited Labs IndySoft instance, as well as legacy locations as they transition to upgraded IndySoft environments. The Reviewer provides structured feedback to branches, supports training efforts, and collaborates with the IndySoft Integration Team to enhance system-wide consistency and performance. Location: Remote Key Responsibilities - Certificate Review & Verification - Review a representative sample of calibration certificates for technical accuracy, proper measurement traceability, correct uncertainty statements, and adherence to customer and accreditation requirements. - Validate that certificates meet formatting and data integrity standards defined in the Accredited Labs Quality Management System (QMS). - Identify and document recurring or systemic errors for follow-up with branch management and quality personnel. - Branch Support & Training - Provide technical feedback to branch personnel and calibration technicians through logged review findings. - Assist in developing or refining branch-level training materials related to certificate content, measurement reporting, and IndySoft usage. - Partner with the Quality & Technical Support Specialist to conduct targeted training and coaching sessions (virtual). - System Integration & Continuous Improvement - Collaborate with the IndySoft Integration Team to identify software configuration issues, workflow gaps, and data migration challenges. - Contribute to a feedback loop that drives continuous system and process improvement across the Accredited Labs network. - Participate in user acceptance testing (UAT) or validation of new IndySoft features or configuration changes. - Quality System Support - Ensure compliance with ISO/IEC 17025, ANSI/NCSL Z540-1, and internal Accredited Labs quality procedures. - Support regional and corporate quality audits by maintaining accurate records of certificate reviews and corrective actions. - Provide periodic summaries or trend reports to the Regional Quality Manager & IndySoft Integration Team highlighting error trends, systemic issues, and training opportunities. Qualifications - Education: Associate’s or Bachelor’s degree in a technical discipline (Metrology, Engineering, or related field) preferred. Equivalent experience may be considered. - Experience: Minimum of 2 years of calibration laboratory or metrology experience. Prior experience with IndySoft or similar calibration management software strongly preferred. - Knowledge & Skills: - Familiarity with ISO/IEC 17025 and traceability principles. - Experience in, or willingness to learn, various calibration disciplines for temperature, pressure, electrical, dimensional, force, weighing and torque measurement equipment. - Strong attention to detail and analytical mindset. - Ability to interpret calibration data, measurement uncertainties, and instrument specifications. - Proficiency with Microsoft Office and data review tools. - Effective written and verbal communication skills for cross-branch collaboration. Performance Metrics - Accuracy and timeliness of certificate reviews. - Reduction in recurring certificate errors across assigned branches. - Quality and impact of feedback provided to branches and the IndySoft Integration Team. - Contribution to training content and system improvement initiatives. Benefits - Health Insurance – Comprehensive medical coverage to support your well-being - Dental Insurance – Preventive and restorative care to keep you smiling - Vision Insurance – Coverage for eye exams, glasses, and contacts - 401(k) with Company Match – Plan for your future with our retirement savings plan and generous employer match - Company-Paid Life Insurance – Peace of mind with fully covered life insurance - Paid Time Off (PTO) – Enjoy a healthy work-life balance with paid time off - Paid Holidays – Celebrate and recharge with paid company holidays - Company-Provided Equipment – All necessary tools and technology supplied to help you succeed in your role