• Serve as the dedicated point of contact for SMB accounts post-implementation and own the overall customer relationship by ensuring retention through driving value, user adoption, and satisfaction • Design and implement programs to serve SMB customers at scale, including but not limited to webinars and office hours • Identify leads for upsell and cross-sell of additional features of the FMX software • Record meetings, phone calls, follow-ups, and miscellaneous tasks in Planhat • Build strong relationships with the customer executive levels and ensure they are consistently seeing the value of FMX • Travel to customer events

• The Service Delivery Manager acts as the client’s advocate, ensuring services and products meet expectations while driving adoption and performance. • Monitor delivery quality, resolve issues, and implement improvements at both operational and product levels. • Through proactive communication and governance, build trust within the client’s organisation, achieve customer satisfaction, and position the organisation as a strategic partner.

• Arbejde hjemmefra som selvstændig leverandør (sælger) og alene fokusere på erhvervelse af kunder (ingen administrative opgaver eller eftersalgsaktiviteter). • Sælge formueforvaltningsydelser til velhavende privatpersoner. • Fokusere på at tiltrække nye kunder med likvide aktiver på mere end 3.275.000 kr. • Modtage støtte fra vores afdelinger og have en konstant tilgang af kundeemner, som genereres af Fisher og på baggrund af promovering af markedsføringsmateriale. • Få godt indblik i Fisher Investments’ markedsfilosofi, som understøttes af kurser lige fra kurser om kapitalmarkeder til salgstræning. • Referere direkte til den administrerende direktør.

Overview Why Highmark Residential? Because every position is considered critical to Highmark’s success and reputation, we take care to employ those who aspire to become the best in their field. Those who succeed at Highmark will do so because they enjoy an empowered, challenging, fulfilling, and financially rewarding workplace! Why we need you: The Regional Property Manager supervises and monitors the financial and operational goals of each community in their region. This position also assists the Regional Vice President in implementing new procedures that affect the bottom line and the company as a whole. What Highmark can do for you: - Help you achieve your goals by continuous professional development and regular career progression sessions - Competitive pay for the market - Monthly bonus opportunities for all site associates - 30% associate rent discount - Medical, Dental & Vision benefits the 1st of the month following 30 days of full-time employment - Company-provided life insurance, short term and long term disability coverage - Flexible Spending accounts - 401(k) eligibility after 90 days, with 4% Highmark match - Professional Certification & Tuition reimbursement - Vacation, Sick and Personal Time off available to use after 90 days - 10 paid holidays - Paid parental leave Responsibilities What your day to day might look like: - Supervise the daily operations of your regional portfolio to achieve financial and operational goals - Oversee the hiring, training, counseling, and mentoring, including annual performance reviews of property staff - Review/audit property administrative, accounting, and maintenance areas to ensure compliance with established policies and procedures; approve all exceptions of the same - Review all bank deposits, Monthly Bonus Reports, Weekly Activity Reports, and Financial Aged Receivable Reports - Deliver preliminary budgets to Senior Regional Manager and/or Regional Vice-President - Oversee the annual apartment walkthrough (assist Community Directors where appropriate) - Review and approve Semi-Annual File Audits Qualifications We're looking for: - A high degree of organization and interpersonal skills - Excellent written and verbal communication skills - Able to direct the work of others - Industry accreditations preferred - CAM, CAPS or CPM Some things we can't live without: - 5 years of previous management in a supervisory role, with an emphasis on bottom-line profit and accountability - Must have experience with affordable properties and programs - Prior Regional Manager experience required - High school education or equivalent to - college degree preferred - Remote position but must be willing and able to travel - Valid driver's license Req. ID: 2026-9031 #CORP