The PMO Operations Manager is the architect of our delivery standards. You will bridge the gap between high-level strategy from the executives and the day-to-day execution of our Project Managers. This is a dual-impact role focused on: Governance (ensuring we do things right) Enablement (ensuring our team has the tools and talent to succeed) The PMO Operations Manager reports directly to the Chief Customer Officer at ParallelDots. Own and enforce PMO standards, ensuring all projects follow established SOPs. Ensure PMO standards and SOPs are tailored to the unique lifecycle of enterprise AI and Image Recognition engagements. Manage and drive organizational change management such as adoption of new tools & technology and adherence to new processes. Facilitate critical governance events, including but not limited to Go-Live Reviews and Project Retrospectives. Maintain the central repository for project documentation, ensuring audit-readiness and clear escalation paths. Generate high-level reporting for executive stakeholders regarding project health, risks, and process bottlenecks that impact customer satisfaction. Partner with HR to manage the full-cycle recruitment pipeline for Project Managers, Coordinators, and Associates. Design and manage the onboarding experience for new hires to ensure a fast "time-to-productivity.” Develop and maintain the "PM Toolkit," including slide decks, project templates, and reporting frameworks. Act as a subject matter expert on PM fundamentals, providing guidance to the team on best practices.

About Panorama:  Panorama is a fast-growing national technology company focused on radically improving education. More than 2,000 school systems serving 15 million students across all 50 states have adopted our platform to understand students’ academic and social-emotional strengths and to identify those in need of additional support. School systems turn to our suite of tools to ensure that every child gets the support they need, including school climate and social-emotional learning surveys, tiered intervention planning, and professional development. About the Role: Project Manager II is a fully autonomous delivery role managing complex, multi-product projects and serving as a primary advisor for districts. This level requires strong judgment, cross-functional leadership, and the ability to independently navigate ambiguity.

• Manage 150–200 purchase orders per month, ensuring accurate and on-time delivery to clients • Serve as the primary point of contact on assigned orders through Commonsku, our CRM and order management platform • Become a subject matter expert in Commonsku processes including order entry, vendor and client communication, proof approvals, and project documentation • Coordinate with the sales team to understand project scopes, raise red flags early, and ensure client satisfaction • Resolve supplier and shipping issues quickly and efficiently to keep orders running smoothly and profitably • Monitor shipments, coordinate with couriers (UPS, FedEx, DHL, etc.), and troubleshoot delivery issues • Receive and quality-check inventory for in-house fulfillment projects, reporting issues proactively • Support the execution of onsite activations and events, collaborating with fabricators, event warehouses, and vendor partners to meet client expectations • Build and maintain strong relationships with vendor partners, negotiating for best pricing and terms • Research industry trends and attend vendor meetings/tradeshows to support client brainstorms and project development

• Define site scope and project timeline for entitlements • Allocate resources needed to entitle projects quickly • Provide project updates on a consistent basis to internal and external stakeholders about strategy, adjustments, and progress • Manage contracts with consultants by assigning tasks and communicating expected deliverables • Monitor progress and adjust as needed • Obtain necessary permits, approvals, and entitlements for sites quickly and correctly with minimum supervision • Initiate construction starts within 30 days of entitlement completion • Meet site budgets without compromising quality or compliance • Support team with receptiveness to direction, and effective collaboration with both internal team and external stakeholders