ParallelDots

Role Description As an entry-level Technical Project Coordinator, you will act as the operational bridge between our data science team (consisting of ML and MLOps engineers) and our customer success team. Your primary goal is to handle the administrative and coordination overhead, allowing engineers to focus on building and deploying models. - Agile Management: Facilitate daily scrum updates, manage the team’s JIRA board, and assist in sprint planning and retrospective sessions. - Requirements Gathering: Meet with business teams to document technical requirements and translate them into actionable tasks for the engineering team. - Call Coordination: Schedule and moderate calls between engineering, MLOps, and business stakeholders, take follow-ups, and ensure clear communication of project status. - Project Administration: Support project setup, manage documentation, and track delivery timelines to ensure milestones are met. - Cross-Team Sync: Coordinate with other departments (Data Science, DevOps, QA) to manage dependencies and remove operational bottlenecks. Qualifications - Education: Bachelor’s degree in Computer Science, IT, Business Management, or a related field. - Technical Familiarity: Understanding of the ML lifecycle (training to deployment) and basic MLOps concepts. - Tools: Hands-on experience or certification in JIRA and Agile/Scrum methodologies. - Skills: Exceptional organizational skills, verbal and written communication, and the ability to simplify technical jargon for business users. - Certifications (Preferred): Certified Scrum Master (CSM) or CAPM is a plus.

Role Description Customer Success is the core differentiator between ParallelDots and its competitors — and this role sits at the heart of it. As a Senior Customer Success Manager, you will own the end-to-end post-sales experience for a portfolio of enterprise clients, managing complex AI projects with contracts running into hundreds of thousands of dollars. This role sits at the confluence of sales, product, engineering, data science, and data operations — giving you unmatched exposure to business context, technology, and client relationships. We are looking for leaders who bring ownership, initiative, and a bias for action as we head into years of strong growth. Qualifications - 2–3 years of hands-on experience as a Customer Success Manager in a B2B enterprise SaaS company, with direct client-facing and project management responsibilities. - Demonstrated ownership of renewal, retention, or expansion targets with a strong track record of results. - Background in business consultancy or client success is preferred; MBA from a top institute or equivalent startup leadership experience is a plus. Requirements - Proven ability to build, maintain, and influence relationships with executive decision-makers and multi-stakeholder organizations. - Data-driven approach to deriving insights and defining actionable strategies; strong command of Excel (mandatory) and working knowledge of SQL (preferred). - Exceptional written and verbal communication skills with the ability to navigate difficult conversations and complex scenarios with clarity and composure. - Strong understanding of customer success metrics (adoption, retention, NRR, forecast accuracy) and the ability to balance customer needs with business objectives. - High level of organization and prioritization; comfortable managing multiple complex customer journeys simultaneously in a fast-paced environment. Benefits - Drive product adoption, value realization, and measurable customer success across your portfolio. - Own renewal and expansion targets — maintaining high forecast accuracy, managing renewal pipelines, and identifying cross-sell and upsell opportunities within the existing customer base. - Proactively identify churn risks and execute structured mitigation strategies to maintain high gross and net revenue retention. - Monitor project health KPIs, customer satisfaction, license utilization, and engagement indicators; drive corrective action where needed. - Maintain accurate account data, renewal forecasts, and health scores in CRM systems. - Contribute to the continuous improvement of Customer Success playbooks, operating models, and scaled engagement processes (e.g., onboarding refreshers, feature enablement sessions). - Forecast capacity requirements and support hiring decisions for the cluster. - Manage team priorities and escalate customers to higher-touch engagement models when warranted. - Partner with Support and Product teams to resolve issues impacting customer satisfaction and renewals. Company Description Customer Success is the core differentiator between ParallelDots and its competitors — and this role sits at the heart of it.

The PMO Operations Manager is the architect of our delivery standards. You will bridge the gap between high-level strategy from the executives and the day-to-day execution of our Project Managers. This is a dual-impact role focused on: Governance (ensuring we do things right) Enablement (ensuring our team has the tools and talent to succeed) The PMO Operations Manager reports directly to the Chief Customer Officer at ParallelDots. Own and enforce PMO standards, ensuring all projects follow established SOPs. Ensure PMO standards and SOPs are tailored to the unique lifecycle of enterprise AI and Image Recognition engagements. Manage and drive organizational change management such as adoption of new tools & technology and adherence to new processes. Facilitate critical governance events, including but not limited to Go-Live Reviews and Project Retrospectives. Maintain the central repository for project documentation, ensuring audit-readiness and clear escalation paths. Generate high-level reporting for executive stakeholders regarding project health, risks, and process bottlenecks that impact customer satisfaction. Partner with HR to manage the full-cycle recruitment pipeline for Project Managers, Coordinators, and Associates. Design and manage the onboarding experience for new hires to ensure a fast "time-to-productivity.” Develop and maintain the "PM Toolkit," including slide decks, project templates, and reporting frameworks. Act as a subject matter expert on PM fundamentals, providing guidance to the team on best practices.