• Lead current‑ and future‑state process design for priority business functions, in close partnership with business owners and extended transformation teams. • Design AI‑augmented workflows that clearly define what is AI‑owned vs. AI‑assisted vs. human — with the right controls, metrics, and operating model to scale safely. • Turn work into numbers, providing structured process and metric inputs into business cases owned by Service Design, AI & Data, and business leaders. • Partner with the Change Lead to translate process changes into day‑to‑day role impacts that inform change impact assessments, org/operating‑model design, and training/adoption plans. • Map current‑state processes and value streams for selected functions (e.g., case handling, SDLC flows, qualification and handoffs), focusing on time, volume, error paths, and where AI and automation are realistically feasible. • Co‑create future‑state processes with business partners and a Service Design Lead, defining where AI assists, automates, or orchestrates work — and how roles, handoffs, SLAs, and controls need to change to support rapid scaling. • Partner with AI & Data and Finance to baseline key metrics (e.g., handle time, queue time, error/rework rates, cost‑to‑serve), define process‑level KPIs and control metrics, and provide grounded inputs into business cases and AI value dashboards. • Help pods choose the right level of process detail for each problem — knowing when a high‑level value stream is enough versus when deeper, step‑by‑step flows are needed to drive decisions, alignment, and delivery. • Partner with a Product Manager and AI Engineer to translate process designs into epics and stories; partner with the Change Lead and enablement to reflect role impacts in change plans; and help define process health checks and improvement cadences once live.

Requisition Number: 2319010 Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Technical Architect is responsible for creating and maintaining the Application Architecture strategic vision in collaboration with Product, DevOps, Data Science, Data Engineering, Quality Engineering, and other stakeholders. Leads the Application Architecture by providing oversight of others' conceptual designs to ensure alignment with architecture strategic vision. Provides governance to ensure engineering best practices are followed and to ensure that performance, scalability, reliability, observability, and security aspects are considered in designs. Provides designs and strategic input to Vice President of Technology and Engineering Teams. You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. Primary Responsibilities: - Solves unique and complex problems with broad impact on the business 30% - Translates highly complex concepts in ways that can be understood by a variety of audiences 20% - Company thought leader, Functional SME, and resource to leadership 15% - Coaches, provides feedback, and guides others 10% - Leads large, complex projects to achieve key business objectives 10% - Influences leadership to adopt new ideas, products, and/or approaches 5% - Predicts emerging customer needs and develops innovative solutions to meet them 5% - Works within the constructs of effective Product Teams, Engineering, and Business Stakeholders 5% You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - 10+ years of experience in Software Engineering - 8+ years of experience contributing to the architecture and design of new and existing software - 5+ years of experience in a technical leadership role - 4+ years of expertise in .net, Angular, SQL based system & software architecture design patterns - 4+ years of experience working with cloud-based technologies such as Microsoft Azure - 2+ years of experience with Infrastructure-as-Code paradigms and related tools - 2+ years of experience delivering software in a continuous integration & delivery model Preferred Qualifications: - Advanced degree in Computer Science, Mathematics, or an Engineering discipline - Experience working in an Agile/Scrum environment - Experience in Microservices Architecture - Experience in Domain Driven Design - Experience working with PII/PHI or sensitive data - Understanding of Data Science and Data Engineering concepts *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $110,200 to $188,800 annually based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #optumtechpj

Requisition Number: 2316472 Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The role leads the design and architecture of Amazon Connect-based contact center solutions, integrating telephony systems and supporting areas such as product development, data and analytics, observability, routing, desktop/CTI, WFM/WFO, platform integration, SBC/telephony, and AI/GenAI. It provides technical leadership by developing best practices, creating accelerators and frameworks, mentoring engineers, and staying current with industry technologies from major vendors. The position collaborates closely with engineering, delivery, and product teams to translate requirements into technical solutions and communicates complex concepts clearly to stakeholders. It also involves producing architectural documentation using industry standard design tools, resolving production and non production issues, leading the full feature lifecycle, optimizing system performance, implementing AI and GenAI capabilities, and driving innovation aligned with industry standards and vendor roadmaps. You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. Primary Responsibilities: - Apply application, technology, and data architecture principles to guide solution design - Analyze protocol stacks and data entities to support technical decision making - Create high quality architectural documentation and diagrams using tools such as Draw.io, PlantUML, Mermaid, PowerPoint, Word, Excel, Miro, and Figma - Work across major cloud platforms (AWS, Azure, Google Cloud) and leverage cloud native technologies including Java, Azure services, Docker, Microservices/Spring Boot, and relational/NoSQL databases (MySQL, Cassandra, MongoDB, Elasticsearch) - Design and integrate REST and GraphQL APIs and manage API gateways such as Kong - Enable real time data streaming and integrations using Kafka - Build and maintain observability solutions using Grafana, Kibana, and the ELK stack - Drive innovation through the design and implementation of GenAI and AI/ML capabilities You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - 12+ years of experience in solution architecture with a focus on contact center technologies and telephony systems. This could include experience as full stack engineer in the mentioned platforms - 6+ years of experience in Product Development, Data & Analytics, Routing, Desktop/CTI, WFM/WFO, and SBC/Telephony - 4+ years of experience with Amazon Connect and integrating telephony solutions - 1+ year of experience in AI and GenAI technologies applied within contact center environments Preferred Qualifications: - Bachelor's degree in Information Technology, Computer Science or related field - Certifications such as AWS Certified Solutions Architect - Professional - 3+ years of experience with vendors such Amazon, Google, Microsoft, and Oracle - 2+ years of experience with industry standards and best practices in contact center technologies - 2+ years of experience with agile methodologies and DevOps practices *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $134,600 to $230,800 annually based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As an Architectural Designer, you will be working on architectural design components for our clients and are responsible for the production of architectural construction documents on projects requiring intermediate level experience and design knowledge. Projects are completed in accordance with client requirements, code requirements, standards, and site adjustments. - Train, assist, and provide directions and instruction within your team. - Share knowledge to produce a complete set of architectural construction documents. Qualifications - Bachelor's Degree in Architecture or related field, or equivalent education and/or experience. - Prior work experience in architecture and working on production of construction documents is helpful (required for higher level designer titles). - Working knowledge of AutoCAD and Revit is necessary. - Experience working with projects in a variety of client industries, such as restaurant, retail, or healthcare is ideal. Requirements - Intermediate level experience and design knowledge. - Ability to work remotely from any location in the US. Benefits - Comprehensive benefits package that encourages healthy lifestyles. - Support for reaching financial goals. - Assistance in coping with the challenges of life at work and home.