• Lead and manage up to 100 FTEs delivering modular RCM services across both professional billing (PB) and hospital/facility billing (HB) environments • Own performance, quality, and outcomes for an assigned portion of AR, ensuring alignment with client goals and internal SLAs • Make real-time staffing and capacity decisions in response to fluctuating inventory, payer mix, and workflow demands • Maintain strong client-facing presence, representing the organization in operational discussions related to assigned scope without reliance on VP escalation • Partner cross-functionally with peer Directors and operational leaders to ensure seamless coordination across revenue cycle workflows • Monitor productivity, quality, compliance, and financial performance using operational data and work queue reporting • Maintain compliance with payer, regulatory, and client-specific requirements across all managed workflows • Lead, coach, and develop front-line leaders and managers in a fully remote, distributed environment • Operate with a hands-on leadership approach, engaging directly with data, workflows, and queues rather than managing solely through reports

Overview LMI seeks a Logistics Consultant to support a Customs and Border Protection office in the National Capital Region. Join our team of collaborative self-starters focused on delivering practical and efficient solutions to help our client keep U.S. borders safe and facilitate trade and travel. As part of our high-performing team, you will augment our vital work to provide “eyes and ears” technology to protect our nation. This position can be performed remotely.  Occasional travel may be required. This position can be performed remotely, with a requirement to be on site in Washington, D.C. when requested.   LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed. Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors—helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value. Responsibilities You will support systems' life cycle management and sustainment activities for our client’s portfolio of programs, projects, demonstrations, and other efforts. You will apply your skills in Integrated Logistics Support (ILS) principles to create systems that last longer, require less support, and reduce overall life-cycle costs.  This includes providing ILS input in the development of documentation and other key acquisition, engineering, and logistics artifacts for both the acquisition and the operations & support (O&S) phases. - Develop Integrated Logistics Support Plans (ILSPs). - Provide input to contract requirements for lifecycle support, Test and Evaluation Master Plans (TEMPS), Life Cycle Cost Estimates (LCCE), and Project Management Plans (PMP). - Review prime contractor ILS deliverables for adequacy. - Collect, monitor, and track deployed system performance. - Develop plans and metrics for maintenance and repair requirements, including Performance-Based Logistics (PBL) and Reliability-Centered Maintenance (RCM). - Identify and help to resolve operating and support deficiencies. - Assess operational and sustainment footprints. - Develop strategies to optimize system performance. - Assist with acquisition and implementation of operator and maintenance training program. - Participate in system Configuration Control Boards (CCBs) and support planning and implementation of system engineering changes. - Prepare Product Support Business Case Analysis (PSBCA) for life cycle management strategies. - Participate in technical interchange meetings by developing briefing materials, meeting agendas, and minutes and tracking action items to resolution. - Conduct Integrated Logistics Support Management Team (ILSMT) and Integrated Logistics Support Working Group (ILSWG) sessions. - Develop Logistics Requirements Funding Plans (LRFP’s) to identify non-recurring and recurring lifecycle sustainment funding requirements to support the program and agency Planning, Programming, Budget and Execution (PPB&E) process. Qualifications - 7+ years of logistics experience and a bachelor’s degree in logistics management, business, or a related discipline; or 12+ years of logistics experience. - Previous experience with program or lifecycle logistics management at DoD, DHS, or other civilian agency is a plus with demonstrated acquisition and lifecycle management experience with a major weapon system, border enforcement, or other federal civilian acquisition/capital investment program. - Experience in most of the major logistics element areas. - DHS or DAWIA logistics certification desired. - Ability to pass a government background investigation, including financial, criminal, residential, educational, foreign affiliation, prohibited substance use, and employment verifications. - Only U.S. citizens are eligible for a suitability determination. - Proficiency in Microsoft Word, Excel, Outlook, PowerPoint, and SharePoint. - Ability to communicate clearly with a variety of stakeholders. - Ability to effectively solve problems. - Strong communication skills, both oral and written. - A true team player who maintains a positive attitude in a dynamic environment. Target salary range: $75,000 - $140,000. Final compensation will be determined by a variety of factors including but not limited to your skills, experience, education, and/or certifications. The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances. -

• Identify, advance, and close complex Emerging Technologies opportunities • Guide AEs and ARs through co-selling motions • Deliver expert-level product knowledge within assigned solution areas • Formulate and execute strategic selling initiatives • Articulate differentiated business value • Develop and maintain accurate sales forecasts • Lead or support complex negotiations • Enable partners on Emerging Technologies offerings

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview Caper.ai is a subsidiary of Instacart and an AI company. It leverages cutting-edge AI and computer vision technology to bring an autonomous shopping experience to the store. Its product, the Caper Cart - an AI-powered smart cart equipped with scales, sensors, touchscreens, and computer vision technology, is the cornerstone of the Instacart Platform Connected Stores initiative. Caper builds smart shopping carts powered by deep learning and computer vision to enable a seamless grab-and-go retail experience. Caper’s unique technology is a plug-and-play solution that does not require retail store renovation, operational overhaul, heavy computing, and endless image labeling & training. Retailers purchase intelligent shopping carts, and the entire store is upgraded with cashier-less capabilities! Caper is one of the fastest-growing retail automation technology products in the market, costs less than 1% of our competition’s infrastructure, and is already widely adopted in the marketplace. Our cross-functional and durable Product team solves hard customer & business problems in ways our customers love. As an Operations Manager, Hardware Operations, you will own end-to-end hardware field operations for Caper carts—deployments, retrofits, and fleet maintenance/repair—driving efficient, high-quality execution across carts in the market. You will build operational rigor through scalable processes, documentation, and analytics, while partnering closely with Program Managers and the Quality team to close the loop between field execution and product quality—surfacing field insights and failure patterns, improving troubleshooting, and driving corrective actions. As we scale to thousands of carts in the field, your work will directly impact uptime, retailer experience, and operational readiness. About the Job - Own end-to-end field operations planning and delivery, defining scope, building schedules and operating cadences, aligning parts/logistics readiness, and ensuring on-time, high-quality completion of deployments, retrofits, and maintenance/repair work across the fleet. - Own day-to-day hardware field operations execution, including daily triage, dispatch, routing, escalations, and quality follow-through across deployments, retrofits, and maintenance/repair tickets to maximize fleet uptime and SLA adherence. - Partner closely with Program Managers and the Quality team to close the loop between field execution and product quality—bringing back field insights, failure patterns, and observations to flag emerging issues, improve troubleshooting, and drive corrective actions—ensuring high-quality outcomes across both technician work and real-world fleet performance. - Lead continuous improvement by analyzing operational performance and implementing policies, procedures, and systems that improve throughput, quality, and consistency across field workflows. - Own operational tooling readiness and adoption at scale to implement, standardize, and continuously improve workflows across ERP/CMMS platforms and field execution tools, enabling technician self-service, ensuring data quality, and driving consistent field execution as fleet volume grows. - Establish and uphold operational rigor through documentation, crafting scalable SOPs, playbooks, and standardized procedures for deployments, retrofits, and maintenance/repair operations to enable repeatability and capability building. - Lead operational analytics and KPI management, capturing and analyzing trends related to repairs, manpower allocation, ground-time, repeat issues, and non-routine activities to surface insights and drive corrective actions. - Closely track and manage operational costs across all field execution, identify spend trends, and drive actionable cost-efficiency improvements. - Directly own resource allocation and execution models—staffing, routing, capacity planning, and schedule optimization across maintenance, deployment, and retrofit programs to ensure SLA performance, quality, and cost efficiency. - Ensure compliance and safety adherence across field operations, including safety protocols, retailer site requirements, and company policies. - Be a flex player: priorities evolve quickly in a fast-paced environment; you will lean into ambiguity, step into new problem spaces, and deliver practical solutions with urgency and ownership. About You Minimum Qualifications: - Bachelor’s degree or equivalent work experience. - 5+ years of experience in operations, field service operations, supply chain, manufacturing operations, or a similar leadership/ownership role. - Demonstrated ability to lead operational execution across multiple workstreams, balancing speed, quality, and stakeholder alignment. - Strong analytical skills with the ability to interpret data, track KPIs, identify root causes, and drive measurable operational improvements. - Strong written and verbal communication skills—able to clearly articulate complex operational topics for diverse audiences, including technical teams, leadership, and frontline operators. - Experience working cross-functionally to manage dependencies and drive accountability across teams. - Proficiency in tools such as Google Sheets/Excel and ticketing/operations platforms such as Jira, Freshdesk, ServiceNow, or equivalents. - Willingness to travel as needed to support on-site operational needs. - Authorization to work in the US is required. This position is currently not eligible for visa sponsorship. Preferred Qualifications: - Master’s degree and/or relevant industry experience in Operations. - MBA and/or Lean Six Sigma certification (or equivalent process excellence experience). - Experience building processes for 0 to 1 initiatives and scaling operations from 1 to N. - Experience developing operational playbooks, SOPs, training materials, and repeatable field execution models. #LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For US based candidates, the base pay ranges for a successful candidate are listed below. CA, NY, CT, NJ $144,000—$152,000 USD WA $138,000—$145,000 USD OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $132,000—$139,000 USD All other states $120,000—$126,000 USD