• Be a project management expert on all aspects of the Snowflake implementation and variety of project and services types • Provide delivery quality oversight and guidance for Snowflake engagements by assisting in the creation and execution of the overall vision for service delivery and client satisfaction, ensuring adherence to delivery best practices • Own, manage and communicate the operational relationship with assigned clients, including the creation, implementation, and tracking of relationship roadmaps • Manage key client projects by communicating effectively with project team members, management and project stakeholders on status, issues, risks, and project goals and objectives through clear project documentation, meetings and any required follow-ups • Proactively provide input into the development of Practices' policies, procedures and standards • Integrate industry knowledge into practical configuration tactics, techniques and procedures to ensure teams deliver well-rounded and well-developed software solutions • Work with Services Delivery Practice Teams and Sales Account Teams to facilitate practice area enablement and support sales pursuits – scoping projects, estimating work, creating delivery proposals and providing regular delivery updates for ongoing projects • Work with Customers, System Integrators, and Technology Vendors on project pursuits, cadence and project progress • Provide guidance and a vision on how to resolve customer-specific project challenges, own escalations and high profile situations • Collaborate with Product Management, Engineering, and Marketing to continuously improve Snowflake’s products and marketing • Determine areas for process improvements within both the client and Snowflake

• Lead, mentor, and grow a high‑performing application development team across backend, frontend, and platform engineering disciplines. • Champion a culture of continuous learning, modern engineering practices, and responsible AI adoption. • Foster strong collaboration with product, QA, DevOps, UI/UX, and business stakeholders. • Implement and scale AI‑assisted development workflows (e.g., GitHub Copilot, agentic workflows, automated documentation, testing, refactoring). • Introduce AI‑driven delivery accelerators such as intelligent code review, automated test generation, and developer productivity insights. • Ensure secure and responsible AI usage aligned with organizational and industry standards. • Own the modernization strategy to transition legacy .NET Framework applications to cloud‑friendly, modular .NET 6+ architectures. • Guide the migration of monolithic UIs toward React + TypeScript frontends built for performance, maintainability, and long‑term scalability. • Define patterns, frameworks, and standards for modern API development (REST, GraphQL, event‑driven services). • Lead the adoption of modern data storage patterns including NoSQL, distributed caching, and event‑based integrations. • Promote clean architecture, domain‑driven design, and best practices for cloud‑native systems. • Oversee code quality, performance, scalability, and security across the application portfolio. • Ensure the stability and performance of existing legacy applications while planning their evolution or retirement. • Manage resource planning, sprint execution, risk mitigation, and technology budget. • Partner with DevOps to mature CI/CD pipelines, testing automation, and deployment strategies.

• Lead day-to-day census, enrollment, eligibility, and Medicaid re-eligibility operations, ensuring all transactions are timely, accurate, and fully compliant. • Develop, maintain, and enforce department policies, procedures, workflows, and monitoring routines, ensuring adherence by internal teams and external vendors. • Produce and report operational metrics, audit findings, enrollment accuracy, and KPIs, identifying risks and driving timely remediation. • Supervise, mentor, and develop staff while setting clear expectations and maintaining accountability for performance and quality. • Serve as liaison with internal and external stakeholders to resolve escalated eligibility and enrollment discrepancies and ensure seamless coverage. • Oversee membership maintenance across systems, including reconciliations, CMS interactions, and Medicare/Medicaid coordination of benefits. • Own creation and maintenance of member correspondence and fulfillment materials in alignment with CMS guidance and plan policy. • Identify and drive continuous improvement initiatives to enhance efficiency, accuracy, and participant experience.

• Lead end-to-end analytics initiatives, from problem definition to insight generation and recommendation delivery. • Perform advanced analytics on large, complex datasets to identify trends, patterns, and business opportunities. • Design and execute data extraction and aggregation processes using SQL and SAS across multiple data sources. • Develop and maintain dashboards, reports, and visualizations using Tableau to support leadership and business teams. • Drive analytics use cases related to credit cards, consumer credit, and risk analytics, including portfolio monitoring, performance tracking, and customer behavior analysis. • Collaborate with product, risk, finance, and business teams to align analytics outcomes with organizational goals. • Ensure data accuracy, consistency, and governance across all analytical outputs. • Translate analytical findings into clear, concise insights and present them to senior stakeholders. • Mentor and guide analysts, conducting reviews and ensuring high-quality analytical standards. • Continuously improve analytical frameworks, methodologies, and automation for scalable insights delivery.