• Lead, mentor, and grow a high‑performing application development team across backend, frontend, and platform engineering disciplines. • Champion a culture of continuous learning, modern engineering practices, and responsible AI adoption. • Foster strong collaboration with product, QA, DevOps, UI/UX, and business stakeholders. • Implement and scale AI‑assisted development workflows (e.g., GitHub Copilot, agentic workflows, automated documentation, testing, refactoring). • Introduce AI‑driven delivery accelerators such as intelligent code review, automated test generation, and developer productivity insights. • Ensure secure and responsible AI usage aligned with organizational and industry standards. • Own the modernization strategy to transition legacy .NET Framework applications to cloud‑friendly, modular .NET 6+ architectures. • Guide the migration of monolithic UIs toward React + TypeScript frontends built for performance, maintainability, and long‑term scalability. • Define patterns, frameworks, and standards for modern API development (REST, GraphQL, event‑driven services). • Lead the adoption of modern data storage patterns including NoSQL, distributed caching, and event‑based integrations. • Promote clean architecture, domain‑driven design, and best practices for cloud‑native systems. • Oversee code quality, performance, scalability, and security across the application portfolio. • Ensure the stability and performance of existing legacy applications while planning their evolution or retirement. • Manage resource planning, sprint execution, risk mitigation, and technology budget. • Partner with DevOps to mature CI/CD pipelines, testing automation, and deployment strategies.

• Lead day-to-day census, enrollment, eligibility, and Medicaid re-eligibility operations, ensuring all transactions are timely, accurate, and fully compliant. • Develop, maintain, and enforce department policies, procedures, workflows, and monitoring routines, ensuring adherence by internal teams and external vendors. • Produce and report operational metrics, audit findings, enrollment accuracy, and KPIs, identifying risks and driving timely remediation. • Supervise, mentor, and develop staff while setting clear expectations and maintaining accountability for performance and quality. • Serve as liaison with internal and external stakeholders to resolve escalated eligibility and enrollment discrepancies and ensure seamless coverage. • Oversee membership maintenance across systems, including reconciliations, CMS interactions, and Medicare/Medicaid coordination of benefits. • Own creation and maintenance of member correspondence and fulfillment materials in alignment with CMS guidance and plan policy. • Identify and drive continuous improvement initiatives to enhance efficiency, accuracy, and participant experience.

• Lead end-to-end analytics initiatives, from problem definition to insight generation and recommendation delivery. • Perform advanced analytics on large, complex datasets to identify trends, patterns, and business opportunities. • Design and execute data extraction and aggregation processes using SQL and SAS across multiple data sources. • Develop and maintain dashboards, reports, and visualizations using Tableau to support leadership and business teams. • Drive analytics use cases related to credit cards, consumer credit, and risk analytics, including portfolio monitoring, performance tracking, and customer behavior analysis. • Collaborate with product, risk, finance, and business teams to align analytics outcomes with organizational goals. • Ensure data accuracy, consistency, and governance across all analytical outputs. • Translate analytical findings into clear, concise insights and present them to senior stakeholders. • Mentor and guide analysts, conducting reviews and ensuring high-quality analytical standards. • Continuously improve analytical frameworks, methodologies, and automation for scalable insights delivery.

• Directly manage (2) Team Leads and (2-3) Senior Care Coordinators, overseeing their performance and development, as well of that of the Care Coordinators under their leadership • Support the team with inbound and outbound initiatives that drive satisfaction and growth • Own the success of the team’s performance metrics, including SLAs, CSAT, Quality, etc.; while communicating any barriers and driving potential solutions • Foster relationships with cross-functional stakeholders and partners, including Clinical Leadership, Product Development, Business Development, Care Operations, and Revenue Cycle Management • Represent Care Coordination on major cross-functional projects (launching in new states, implementing new payer partners, etc.) and serve as a liaison to the rest of the Care Coordination team • Lead internal projects, strategies and key results that help optimize and improve the client / clinician experience