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At Carnival Cruise Line, our mission is to consistently deliver safe, fun, and memorable vacations at a great value. As the world’s most popular cruise line, we offer a variety of unique experiences across our fleet, ensuring that every voyage is filled with excitement and discovery. From world-class entertainment and dining to exploring stunning destinations, we create lasting memories for our guests while maintaining a dedication to the places we visit and the lives we touch.
Personal Vacation Planner Agent
Location
United States
Posted
100 days ago
Salary
0
No structured requirement data.
Job Description
Personal Vacation Planner Agent
Private Destinations
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We're looking for enthusiastic, customer-centric sales professionals to join our upcoming VIRTUAL Personal Vacation Planner (PVP) training class. Only individuals residing in these states will be considered: FL, GA, TX, NC. This position involves selling cruise vacation packages and related products through outbound calls, text messages, emails, and social media using Carnival-approved applications. The role requires building rapport with customers to understand their travel needs and generate sales. Responsibilities include: - Initiating conversations through calls, texts, and approved communication channels to drive sales, acting on leads and/or prospects. - Presenting cruise products and making travel recommendations. - Establishing and maintaining customer relationships by delivering excellent customer service, meeting customer needs and expectations to meet/exceed sales goals. - Maintaining the Customer Relationship Management (CRM) database and building relationships with new/existing guests to close sales. - Participating in mandatory trainings and meetings to stay current with knowledge of products to present cruise product features, benefits, and pricing. - Performing other job-related functions as assigned. Qualifications - Minimum High School Diploma or GED. - Inside/outside field 1 year sales experience with proven sales success. - Experience developing new business and new accounts with a customer service background. - Proficient in Microsoft Office Suite. - Results and goal-oriented sales professional with excellent verbal and written communication skills. - Excellent interpersonal skills. - Superior prospecting, presentation, and closing skills. - Comfortable working in an environment requiring achievement of monthly sales targets and goals. - Effective time management, organizational, and multi-tasking skills. - Ability to maintain strong working knowledge of cruise products. - Ability to work independently and manage our Customer Relationship Management (CRM) system. - Good problem-solving skills. - Consistent and reliable attendance and punctuality are essential functions of the job. - Must be fluent in English and be able to read, write, and articulate in English. - For internal interest, one must be in good standing with no verbal, written, or final warning. Requirements - Shifts: The training class runs for four (4) consecutive weeks: Monday through Friday 09:00 AM - 06:00 PM (EST). - Once you've graduated from the training, your schedule will be: Monday through Thursday, 10:00 AM - 07:00 PM (EST), and Fridays 09:00 AM - 06:00 PM (EST). - Since this is an incentive-driven position, when business needs dictate, PVPs may be required to work the last Saturday of a month. - Internal candidates must have at least six (6) months in their current role, cannot be on a verbal, written or final warning in place. - All applicants must advise their Coach/Manager of their interest in applying for the role. - All applicants should fill out the application thoroughly. Benefits - Health Benefits: - Cost-effective medical, dental, and vision plans. - Employee Assistance Program and other mental health resources. - Additional programs include company paid term life insurance and disability coverage. - Financial Benefits: - 401(k) plan that includes a company match. - Employee Stock Purchase plan. - Paid Time Off. - Holidays – All full-time employees receive days off for 8 company-wide holidays, plus 2 floating holidays to be taken at the employee’s discretion. - Vacation Time – All full-time employees at the manager and below level start with 14 days/year. All employees gain additional vacation time with further tenure. - Sick Time – All full-time employees receive 80 hours of sick time each year. - Other Benefits: - Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends. - Personal and professional learning and development resources including tuition reimbursement.
Job Requirements
- Minimum High School Diploma or GED.
- Inside/outside field 1 year sales experience with proven sales success.
- Experience developing new business and new accounts with a customer service background.
- Proficient in Microsoft Office Suite.
- Results and goal-oriented sales professional with excellent verbal and written communication skills.
- Excellent interpersonal skills.
- Superior prospecting, presentation, and closing skills.
- Comfortable working in an environment requiring achievement of monthly sales targets and goals.
- Effective time management, organizational, and multi-tasking skills.
- Ability to maintain strong working knowledge of cruise products.
- Ability to work independently and manage our Customer Relationship Management (CRM) system.
- Good problem-solving skills.
- Consistent and reliable attendance and punctuality are essential functions of the job.
- Must be fluent in English and be able to read, write, and articulate in English.
- For internal interest, one must be in good standing with no verbal, written, or final warning.
- Shifts: The training class runs for four (4) consecutive weeks: Monday through Friday 09:00 AM - 06:00 PM (EST).
- Once you've graduated from the training, your schedule will be: Monday through Thursday, 10:00 AM - 07:00 PM (EST), and Fridays 09:00 AM - 06:00 PM (EST).
- Since this is an incentive-driven position, when business needs dictate, PVPs may be required to work the last Saturday of a month.
- Internal candidates must have at least six (6) months in their current role, cannot be on a verbal, written or final warning in place.
- All applicants must advise their Coach/Manager of their interest in applying for the role.
- All applicants should fill out the application thoroughly.
Benefits
- Health Benefits: Cost-effective medical, dental, and vision plans. Employee Assistance Program and other mental health resources. Additional programs include company paid term life insurance and disability coverage.
- Cost-effective medical, dental, and vision plans.
- Employee Assistance Program and other mental health resources.
- Additional programs include company paid term life insurance and disability coverage.
- Financial Benefits: 401(k) plan that includes a company match. Employee Stock Purchase plan. Paid Time Off. Holidays – All full-time employees receive days off for 8 company-wide holidays, plus 2 floating holidays to be taken at the employee’s discretion. Vacation Time – All full-time employees at the manager and below level start with 14 days/year. All employees gain additional vacation time with further tenure. Sick Time – All full-time employees receive 80 hours of sick time each year.
- 401(k) plan that includes a company match.
- Employee Stock Purchase plan.
- Paid Time Off.
- Holidays – All full-time employees receive days off for 8 company-wide holidays, plus 2 floating holidays to be taken at the employee’s discretion.
- Vacation Time – All full-time employees at the manager and below level start with 14 days/year. All employees gain additional vacation time with further tenure.
- Sick Time – All full-time employees receive 80 hours of sick time each year.
- Other Benefits: Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends. Personal and professional learning and development resources including tuition reimbursement.
- Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends.
- Personal and professional learning and development resources including tuition reimbursement.
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