• Define and manage the product roadmap, prioritizing initiatives based on business value, operational impact, and user experience. • Translate customer and stakeholder needs into clear requirements for technology teams. • Collaborate with multidisciplinary teams (engineering, design, data, and business) to ensure efficient, strategy-aligned deliveries. • Monitor product and performance metrics, identifying opportunities for continuous improvement. • Conduct product discovery, hypothesis validation, and experimentation. • Support the development and evolution of digital solutions related to logistics operations, transportation, routing/route planning, tracking, freight management, or supply chain. • Ensure ongoing alignment with internal stakeholders and business units.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We’re seeking a Lead Digital Product Manager to drive core banking modernization for the small business segment. This person will lead and mentor digital product managers, financial product managers, Business Systems Consultants (BSCs), and Business Analysts (BAs), while owning deep requirements analysis, current-state configuration analysis, data transfer from mainframe to new platforms, and end-to-end process flows. Ideal candidates bring hands-on experience with mainframe-based core platforms, especially Hogan, and a track record in externalizing product and pricing rules for scale and speed. This is a hands-on product leadership role focused on rebuilding SME knowledge, stabilizing configuration governance, and accelerating modernization. Key Responsibilities - Product Leadership & Strategy - Lead the product roadmap for core banking modernization focused on small business products such as deposits, lending-related servicing, pricing, and fees. - Translate business outcomes into epics, features, and prioritized backlogs across digital and core systems. - Mentor and lead cross-functional teams including Digital PMs, Financial PMs, BSCs, and BAs. - Requirements & Analysis - Perform deep requirements analysis by decomposing business needs into clear, testable functional and non-functional requirements. - Produce a complete as-is analysis of current system configurations, particularly in Hogan, and define the to-be configuration on the target platform. - Create and maintain current-state and future-state process flows and systems interaction maps. - Core Modernization & Migration - Lead data conversion planning and execution from mainframe to modern platforms, including mapping, cleansing rules, reconciliation, and cutover/runbook planning. - Partner with architecture and engineering teams on integration patterns, APIs, and data contracts, and support conversion dress rehearsals and cutover. - Define and manage deliverables including configuration workbooks, requirements-to-test-case traceability, conversion rules, acceptance criteria, and runbooks. - Product / Price Externalization - Drive externalization of product and pricing rules from the core, including governance, versioning, and change control. - Ensure configurability and reusability for small business product variants and pricing scenarios. - Knowledge Capture & Risk Management - Rebuild SME knowledge through playbooks, configuration catalogs, decision logs, and knowledge repositories. - Embed controls for data quality, auditability, and compliance, including model of record, change logs, and approvals. - Coordinate with Risk, Compliance, InfoSec, and Audit on policy alignment and control evidence. - Delivery Excellence - Lead UAT, operational readiness, and post-conversion stabilization. - Track SLAs, defects, and business adoption metrics. - Manage dependencies across vendors, platform teams, and downstream systems such as statements, fees, pricing, and online banking. Qualifications - 8–12+ years in Product Management or equivalent BSC/BA lead experience within financial services, including core banking initiatives. - Demonstrated experience with mainframe-based core systems, ideally Hogan (FIS), including configuration analysis and change management. - Proven delivery across core modernization, data conversion/migration, and process engineering. - Strong command of requirements analysis, user stories and acceptance criteria, process flows, and traceability. - Experience leading cross-functional teams and aligning business, technology, and risk stakeholders. - Deep understanding of small business banking products, processes, and nuances including pricing, fees, product constructs, and operational impacts. Preferred Qualifications - Prior experience at a large U.S. bank that uses or used Hogan, particularly in Small Business. - Hands-on work externalizing product and pricing rules, such as product catalog, pricing engine, and rules governance. - Familiarity with API-first modernization, eventing/data streaming, and config-driven architectures. - Background in conversion cutovers, parallel runs, and post-conversion stabilization for core systems. - Comfort with knowledge management frameworks to rebuild SME artifacts rapidly. - Exposure to regulatory and control requirements for core banking changes, including audit trails, approvals, and separation of duties. Key Deliverables (First 90–180 Days) - As-Is Configuration Analysis of Hogan/core modules with gaps and risks. - To-Be Product & Pricing Configuration Design, including governance model. - End-to-End Process Flows and system interaction maps for current and future state. - Data Conversion Strategy & Runbook, including mapping, cleansing, and reconciliation. - Backlog & Roadmap with measurable outcomes and dependency plan. - Knowledge Repository including playbooks, decision logs, and configuration catalogs. - UAT & Cutover Readiness Plan with success criteria and post-conversion KPIs. Success Metrics - Reduction in manual workarounds and defect rates tied to configuration. - On-time conversion milestones and clean reconciliation at cutover. - Cycle-time improvement for product and pricing changes after externalization. - Audit-ready artifacts and control evidence with zero high-severity findings. - Reconstructed SME knowledge base adopted by product, operations, and technology teams. Nice-to-Have Tools & Platforms - Hogan core deposits/loans modules and mainframe environments. - Product/pricing engines or rules platforms. - API gateways. - Test and release tooling such as JIRA, ADO, and Confluence. - Process modeling tools such as BPMN-style diagrams. - Data lineage and reconciliation tooling.

Overview World Travel Holdings is seeking an experienced IT Product Owner to join our Business-to-Business (B2B) Division supporting Dream Vacations and CruiseOne. This role operates within a hybrid delivery environment, partnering closely with the Product Manager to execute the product roadmap and deliver digital applications across our cruise, land, resort, and broader leisure portfolio. The Product Owner is responsible for owning and refining the product backlog, translating business needs into clear, actionable user stories, and ensuring Scrum teams deliver high‑quality solutions that enhance the customer experience. This role is critical in aligning stakeholders, clarifying priorities, and ensuring delivered solutions are valuable, usable, and technically sound. While the Product Manager defines product vision and strategy, the Product Owner is accountable for day‑to‑day execution and delivery of roadmap initiatives. About the Company World Travel Holdings is the nation’s largest cruise agency and award-winning leisure travel company with a portfolio of nearly 40 diverse brands. In addition to owning some of the largest brands distributing cruises, villas, resort vacations, car rentals, resort day passes and luxury travel services, World Travel Holdings has a vast portfolio of private-label partnerships comprised of top leisure travel providers, including almost every U.S. airline, leading hotel brands and prominent corporations. The company also operates a top-rated travel agency franchise and is consistently recognized as an industry leader in employee engagement and work-at-home employment. Its global presence includes operating multiple cruise brands in the United Kingdom. World Travel Holdings has offices in Wakefield, Mass.; Ft. Lauderdale, Fla.; and Chorley, England. For more information, visit WorldTravelHoldings.com. Responsibilities Ownership, Scope & Delivery - Support product and project initiatives by identifying and analyzing business needs, contributing to effort estimates, defining scope and objectives, and collaborating closely with business users. - Own, maintain, refine, and prioritize the product backlog for assigned domains in alignment with product vision and business strategy. - Partner with Business Analysts and Scrum team members to create clear user stories, use cases, acceptance criteria, and process flows. - Collaborate closely with Product Managers to ensure backlog items align with strategic objectives and measurable outcomes. - Participate in and support Agile ceremonies including backlog refinement, sprint planning, daily stand‑ups, sprint reviews, and retrospectives. - Partner with UX, Engineering, QA, and Training teams to ensure releases are delivered on time, within scope, and meet quality standards. - Work with the Training team to identify and support training requirements for system releases, including “train‑the‑trainer” needs and supporting materials. Stakeholder Engagement & Communication - Collaborate with business stakeholders, operations, and technology partners to understand requirements and translate them into actionable work items. - Clarify scope, manage dependencies, and balance trade‑offs between time, scope, and quality. - Produce and maintain supporting artifacts as needed, including process diagrams, functional descriptions, and interaction notes, to ensure shared understanding across teams. Platform & Domain Expertise - Build deep knowledge of travel booking workflows, including but not limited to prospecting, search, fare rules, booking, passengers, itineraries, cancellations, and refunds. - Develop a strong understanding of the technical ecosystem, including front‑end experiences, back‑end services, core APIs, and integrations with third‑party travel systems. - Partner with Engineering and QA to ensure backlog items appropriately address scalability, security, performance, and usability considerations. - Serve as a subject matter expert for assigned products and domains. Qualifications - Bachelor’s degree in Business Administration, Information Systems, Computer Science, Engineering, or related field. - 5+ years of experience as a Product Owner, Business Analyst, or similar role supporting complex digital or technical products; travel or hospitality experience strongly preferred. - Strong understanding of Agile/Scrum methodologies, SDLC, and tools such as Jira, Scrumwise, or equivalent. - Strong analytical and problem‑solving skills with the ability to manage multiple priorities in a fast‑paced environment. - Excellent written and verbal communication skills, with a demonstrated ability to collaborate effectively across cross‑functional teams. - Working knowledge of web technologies, APIs, and data flows; experience with booking or reservations systems is a plus. - Willingness to travel occasionally for training and business events. Compensation and Benefits Estimated Pay Range: $95,000 - $125,000 Benefits Overview: - Comprehensive medical, dental, and vision coverage - Company-paid life and disability insurance - 401(k) with discretionary company match - Paid time off and holidays - Travel discounts and employee perks - Employee Assistance Program (EAP) - Professional development and learning opportunities EEO Statement World Travel Holdings is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to any status protected by applicable law.

Attention: Kapitus is aware that individuals posing as recruiters may be communicating with job seekers about supposed positions with Kapitus. Kapitus has received reports that the content and method of communication can vary, but messages may contain requests for payment (e.g., fees for equipment or training) and/or for sensitive financial information. Kapitus will never ask a candidate for employment for payment or financial information during the initial application or interview process. All open positions are posted in location specific employment portals available at www.kapitus.com/careers All legitimate Kapitus job postings on employment sites will direct candidates to complete an application through these portals before completion of the hiring process. Candidates with additional questions or concerns regarding any recruiting communications or Kapitus’ recruiting process in general should email recruiting@kapitus.com Kapitus is seeking a high-performing Senior Product Owner to drive the delivery and evolution of critical financial products and internal platforms. This role is ideal for a product operator who thrives in complex, regulated environments and wants to own initiatives that directly impact revenue, risk management, and operational scale. You will serve as the accountable product owner for key product areas, translating strategic priorities into high-quality execution. Working closely with Product leadership, Engineering, Sales, Risk, Legal, and Operations, you will ensure that product investments drive measurable business outcomes while maintaining compliance and system integrity. This is a high-ownership role with meaningful visibility and impact. What You’ll Do: End-to-End Product Ownership - Own and prioritize the product backlog for assigned platforms or initiatives - Translate complex business and regulatory requirements into clear, structured user stories and acceptance criteria - Partner closely with Engineering to ensure solutions are technically sound, scalable, and aligned with architectural standards - Drive sprint planning, backlog refinement, release coordination, and delivery predictability - Reduce ambiguity and proactively resolve requirement gaps before development Drive Measurable Business Impact - Ensure product enhancements improve revenue performance, underwriting efficiency, sales conversion, or operational throughput - Define initiative-level success metrics and monitor post-release performance - Identify workflow bottlenecks and recommend scalable system improvements - Support data-driven prioritization decisions grounded in ROI and risk considerations Cross-Functional Leadership - Serve as the connective tissue between business stakeholders and technical teams - Facilitate alignment across Sales, Operations, Risk, Compliance, Finance, and Engineering - Confidently engage in executive or cross-departmental forums when needed - Manage stakeholder expectations with transparency and discipline Operate in a Regulated Environment - Incorporate compliance, risk, and audit considerations into product design - Ensure solutions meet regulatory and internal control standards - Partner with Legal and Risk teams to mitigate exposure while maintaining speed Elevate Product Discipline - Contribute to continuous improvement of product processes, documentation standards, and delivery practices - Promote strong requirement quality and structured decision-making - Support scalable product operations as the organization grows What We’re Looking For - 6–10+ years of experience in a Product Owner, Product Manager, or similar role - Experience in fintech, lending, financial services, or other regulated/risk-managed environments strongly preferred - Demonstrated track record of delivering measurable business outcomes in revenue-generating or operationally critical systems - Deep experience managing Agile backlogs and partnering with engineering teams - Strong understanding of sales systems, underwriting workflows, or financial processing systems - Experience working with API-based integrations and distributed systems - Strong analytical skills with comfort interpreting data to inform prioritization - Ability to operate independently, manage complexity, and create clarity in ambiguous environments - High ownership mindset with strong accountability for delivery outcomes - Excellent written and verbal communication skills Preferred Experience - Experience with Salesforce or sales-related infrastructure - Familiarity with underwriting, risk, or credit platforms - Experience with marketplace or multi-partner integrations - CSPO or similar Agile certification Kapitus Total Rewards Package Includes: - Competitive Base Salary Range of $96,300 – $154,400 Kapitus is providing this as a good faith salary range to comply with applicable law. The applicant’s final salary will depend on a number of factors including the applicant’s geographic location, skills, and experience. - Annual Incentive Compensation Eligibility – Up to 10% annually - Health Insurance: We offer comprehensive medical, dental, and employer-paid vision plans through UnitedHealthcare (UHC), with various coverage levels available to meet the needs of our employees and their families. - 100% Company Paid Insurances: Kapitus fully covers the cost of basic short-term and long-term disability insurance, as well as vision insurance, ensuring our employees have comprehensive protection without any personal expense. - Voluntary Insurance: Supplemental life insurance as well as enhanced short- and long-term disability coverage are available through Mutual of Omaha, providing additional security for our employees. Additionally, Colonial Accident and Hospitalization insurances are also available, offering further protection against unforeseen events. - Paid Maternity and Parental Leave: Beyond state-mandated leave policies, Kapitus provides company-paid maternity and parental leave, supporting our employees during important family milestones. - LifeBalance Program: Enhance your lifestyle with our LifeBalance membership, which offers discounts on outdoor activities, the arts, health, and fitness. Additional benefits include: - Pet and car insurance discounts. - Financial services such as LegalShield. - Relaxation and stress management tools, including a fully covered annual subscription to The Calm App. - Plum Benefits Discount Program: Access exclusive discounts on shows, travel, car rentals, and more, enriching your personal and family life. - Tuition Reimbursement: Pursue further education with up to $5,000 annually in tuition reimbursement, plus opportunities to attend relevant conferences and career development events. - Transit Reimbursement: We also offer transit reimbursement for all work-related travel, supporting your involvement in career and personal development activities. - Paid Time Off and Sick Time - Retirement Benefits: Our 401K plan is managed through Fidelity, featuring a 25% match on employee contributions, helping you plan for a secure financial future. About Kapitus: Kapitus is one of the most reliable and respected names in small business financing. As both a direct lender and a marketplace built with a trusted network of lending partners, we can provide small businesses with the financing they need when, and how it is needed. We have spent our entire existence building a culture that makes us excited to come to work in the morning. Our company is fast paced, teammates need to be self-directed and have an internal motivation to do the right thing, even when the right thing takes a lot of hard work. We show our teammates our appreciation by offering great benefits, competitive pay and solid opportunity for growth. Company Mission: At Kapitus, our mission is to help small business owners grow their organizations by providing tailored, transparent, and ethical financing solutions. We invest in every business owner’s story and we are dedicated to building lasting relationships to champion their goals. We promise to keep the best interests of our clients at the center of the financing process by operating with transparency, fairness, and integrity. Consideration will be given to qualified remote candidates residing in states where Kapitus and/or one of its subsidiaries has an established physical presence.