S3

Role Description The GIS Analyst is responsible for gathering, organizing, classifying, and processing remotely sensed data (RGB Imagery, Video, Multi-spectral, LiDAR, etc.) and GIS data for asset management using a variety of remote sensing tools, including but not limited to Esri products. The GIS Analyst will perform geospatial data analysis, create various maps and applications (web, mobile, etc.), and continuously improve processes to support growing geospatial program requirements. Key Responsibilities Include - Gather, organize, and analyze geospatial data captured by remote sensing or other mediums. - Perform QA/QC of field datasets for accuracy, completeness, and quality assurance as related to remote sensing processes. - Produce and maintain various GIS maps in ArcGIS Online (AGOL), Portal for ArcGIS, surveys, and other application technologies used in gathering geospatial datasets. - Create delivery datasets for various stakeholders under the direction of Senior Staff, including reports, geospatial image products (orthophotos, etc.), production mapping, and data packages. - Provide support in the management and maintenance of GIS environments and applications. - Develop and apply GIS solutions to meet customer requests. - Diagnose and troubleshoot problems with GIS and related software. - Assist in the development and delivery of training for system users. - Participate in a 24/7/365 emergency and after-hours work rotation as required. - This position is subject to emergency call-out, including damage assessment and inspection during emergency storm restoration events, with potential for considerable walking over rough terrain in all weather conditions. Qualifications - Bachelor's degree from an accredited college or university in GIS, Geography, Engineering Technology, Information Technology, or a related technical field required. - Two or more years of GIS experience preferred. - Experience with Esri-based products is required. - Experience with ArcGIS Online (AGOL), Portal for ArcGIS, and Esri mobile applications is preferred. - Experience with Model Builder or FME is a plus.

Role Description This role provides client service and administrative support for the operation and administration of our client's defined contribution retirement plans and related payroll services. - Handle inbound payroll calls for the client's retirement plan clients and provide resolution to payroll file complications and other service issues. - Provide service and administrative support to the client's largest and most complex defined contribution plan clients and respond to client requests for information. - Ensure high quality service delivery through accurate transaction processing, responsiveness to client needs, and strict adherence to company and client standards and compliance requirements. - Receive inbound payroll calls and assist clients by resolving payroll file complications and administrative or service problems. - Process transactions to complete plan valuations such as contributions, loans, withdrawals, and earnings allocations. - Perform and analyze tests required for defined contribution plans, including discrimination testing and plan design issues. - Request and interpret data, present results to clients, and make recovery recommendations. - Reconcile trust accounting and recordkeeping systems on a plan level through daily balancing, adjustment analysis, preparing reconciliation reports, and analysis by transaction type. - Coordinate omnibus fund purchases and sales with third-party fund companies. - Format and produce client reports, including valuation reports, participant statements, investment performance reports, and necessary tax and compliance forms. - Participate in client meetings and conference calls while maintaining trustee relationships. - Discuss plan design issues, trust reconciliation issues, payroll consultation, and other services with clients. - Work expected 8am–5pm Eastern Time hours and manage both inbound call volume (approximately 10–25 calls per day) and an outbound call queue. - Accurately log and document all client interactions and transactions in the appropriate systems. Qualifications - Call center or phone-based customer service experience required. - Retirement plan or defined contribution plan experience preferred. - Basic accounting knowledge required. - Experience providing service and administrative support to complex defined contribution plan clients preferred. - Strong customer service orientation with excellent interpersonal, written, and oral communication skills. - Proven analytical and problem-solving abilities with keen attention to detail. - Ability to prioritize and execute tasks in a high-pressure environment while managing call volumes and administrative workload. - Highly self-motivated and directed with strong organizational skills. - Experience working in a team-oriented, collaborative environment. - Ability to work effectively and maintain productivity in a remote environment.

Role Description We are seeking a Senior Program Manager to lead complex business transformation initiatives that impact multiple functions across a large enterprise environment. This role is responsible for managing multiple interconnected projects, driving organizational change, coordinating stakeholders, and ensuring successful program delivery from inception through execution. The ideal candidate brings strong program governance, executive communication, change management, and business transformation experience, with the ability to operate effectively in ambiguous environments while driving measurable outcomes. Key Responsibilities - Manage multiple projects and orchestrate deliverables to achieve broader program objectives - Define, develop, and maintain program roadmaps, timelines, milestones, and success metrics - Lead large-scale transformation initiatives affecting multiple business units and stakeholders - Develop and implement multi-year program plans aligned with strategic business objectives - Identify, assess, monitor, and mitigate program risks and dependencies - Coordinate communication and execution across project teams, business partners, and leadership - Facilitate stakeholder engagement and maintain alignment throughout program lifecycles - Drive organizational change management activities and adoption strategies - Monitor program performance, budget utilization, and delivery outcomes - Provide executive-level reporting, status updates, presentations, and recommendations - Navigate complex environments with competing priorities and evolving business needs - Influence decision-making and build consensus across cross-functional teams without direct authority - Continuously evaluate opportunities to improve program performance, cost efficiency, and execution effectiveness Qualifications - 6+ years of Program Management and/or Project Management experience - Experience defining new programs and leading large-scale enterprise initiatives - Strong knowledge of program management methodologies, governance frameworks, and best practices - Experience developing and managing multi-year business plans and strategic initiatives - Demonstrated experience with organizational change management methodologies - Strong understanding of risk management principles, controls, and mitigation strategies - Experience managing program budgets, forecasting, and reporting - Proven ability to drive delivery across multiple projects simultaneously - Excellent executive communication, presentation, and stakeholder management skills - Strong organizational, prioritization, and multitasking capabilities - Ability to work effectively in ambiguous or rapidly changing environments Preferred Qualifications - 5–7 years of Business Transformation experience - Experience supporting enterprise-wide change initiatives - Consulting experience with large advisory firms - Experience influencing senior executives and leadership teams - Financial services, insurance, or highly regulated industry experience - Experience aligning programs with enterprise strategic objectives - Strong negotiation and consensus-building skills Tools & Technologies - Microsoft Excel - Microsoft PowerPoint - Jira Work Management (JWM) - Program and portfolio management tools - Executive reporting and presentation platforms Ideal Candidate Profile The ideal candidate is a highly organized Program Manager with strong business transformation and change management expertise. They possess exceptional executive communication skills, thrive in ambiguous environments, and can successfully lead complex initiatives involving multiple stakeholders, competing priorities, and enterprise-wide impact. Experience driving organizational change, managing strategic programs, and influencing leadership without direct authority is critical for success in this role.

Role Description We are seeking a skilled Content Writer / Copy Writer to create engaging, educational, and search-optimized web content that supports customer education and digital engagement initiatives. This role will focus heavily on long-form digital content creation for resource-center style webpages, including educational articles, consumer guidance content, and SEO/GEO-optimized experiences. The ideal candidate will have strong experience writing web content designed to improve discoverability, engagement, and customer understanding across digital channels. This position is less focused on traditional UX writing and more focused on digital copywriting, SEO strategy, educational web content, and content optimization for modern search experiences. Key Responsibilities - Write and edit long-form digital content for customer-facing webpages and resource centers - Develop educational and informational web content optimized for SEO and GEO (Generative Engine Optimization) - Create compelling copy that improves customer engagement and supports business goals - Collaborate with cross-functional teams including content, design, marketing, product, and stakeholders - Optimize content structure, metadata, headlines, and page organization for search discoverability - Ensure content aligns with brand voice, accessibility standards, and digital best practices - Use data, analytics, and search trends to improve content effectiveness and engagement - Support AI-assisted content workflows and prompt-based content optimization initiatives - Participate in portfolio walkthroughs and present writing samples during interviews Qualifications - Strong experience in digital copywriting and web content creation - Experience creating SEO-optimized long-form content for websites or resource centers - Familiarity with GEO (Generative Engine Optimization) concepts and AI-driven search trends - Experience writing educational, informational, or advice-style content - Strong portfolio showcasing published web content and digital writing samples - Excellent written communication and storytelling skills - Ability to manage multiple projects in a fast-paced environment Preferred Qualifications - Experience writing content related to insurance, financial services, or consumer products - Pet insurance content experience strongly preferred - Familiarity with AI writing and prompt tools - Experience working with tools such as Figma and Slack - Understanding of digital content strategy and customer engagement best practices Portfolio Expectations - Candidates must be prepared to present their portfolio during interviews - Portfolio walkthrough is a significant part of the evaluation process - Suppliers are encouraged to submit portfolio links when available - Candidates should be able to discuss strategy, SEO/GEO considerations, and business impact of their work

Role Description Seeking a Clinical Review Pharmacy Analyst responsible for utilizing knowledge of drugs and pharmaceuticals to conduct post-service audits and ensure the accuracy of billed charges. This role analyzes billing and medical documentation to determine whether charges align with medical records, pharmaceutical treatments, and reimbursement policies. The position requires strong analytical ability, familiarity with healthcare documentation, and the ability to maintain productivity and quality standards within a fast-paced environment. This is a temporary contract position working remotely within the United States. Candidates must be able to work Pacific Time Zone hours. Key Responsibilities - Conduct post-service audits using knowledge of drugs and pharmaceuticals to ensure billing accuracy. - Prioritize work, set goals, and coordinate activities to ensure timely completion of record reviews and audits according to team workflow. - Analyze billings to determine if charges are consistent with medical records, drug administration, and reimbursement policies. - Identify incorrectly billed medications, IV fluids, and pharmaceutical treatments. - Evaluate documentation to determine investigational or off-label drug use when applicable. - Identify when additional information is required and request supporting documentation when necessary. - Follow strict guidelines to ensure work meets corporate standards for accuracy, timeliness, quality, and regulatory compliance. - Maintain organized access to reference materials, policies, and procedures required to perform audits. - Complete assigned work while meeting productivity and quality standards. - Support departmental efficiency through flexibility and cross-training on additional functions. - Perform special projects as requested by the supervisor. Qualifications - Demonstrated competency in claim review and experience using billing and claims forms. - In-depth knowledge of drugs and pharmaceuticals to identify incorrectly billed medications and IV fluids. - Ability to identify drug use for non-FDA approved treatments, investigational use, or off-label administration. - Familiarity with healthcare documentation. - Strong oral and written communication skills. - Demonstrated initiative and strong problem-solving skills. - Ability to consistently meet productivity and quality standards with minimal supervision. - Ability to work in a fast-paced, multi-tasking environment with changing priorities. - General computer skills including Microsoft Office, Outlook, and Internet research. - Experience with AI tools and technologies to enhance productivity and decision-making in professional settings is highly desired. Requirements - A license or certification as a Pharmacy Technician or Licensed Practical Nurse. - 2 years of experience in a hospital or residential treatment facility. - 3 years of health insurance claims experience or analytical experience, or an equivalent combination of education and experience. - Payment review or coding experience is considered a plus. Required Licenses or Certifications - Licensed Practical Nurse (LPN) - Licensed Pharmacy Technician Work Environment - Work is primarily performed in an office environment while working remotely. - Candidates must be willing to work Pacific Time Zone hours and may occasionally be required to work outside normal business hours. - Local or out-of-state travel may be required. - Company-provided equipment will be used.

Role Description The Medical Review Support Analyst supports clinical audit and claims review processes by triaging claims, requesting and managing medical records, and ensuring accurate documentation within claims systems. This role works closely with claims teams and provider networks to gather required records, track claim review status, and ensure compliance with healthcare regulations and organizational standards. - Perform initial triage of claims selected for review to determine if they meet specific clinical audit criteria. - Request and obtain medical records from healthcare providers based on review requirements. - Prepare and send medical record request letters and follow up on outstanding documentation. - Receive, review, and process medical records received via fax, mail, email, and secure upload systems. - Research claim history and review pre-authorization determinations when necessary. - Enter claim processing instructions and documentation into Facets or other claims systems. - Maintain accurate case notes and required fields in departmental databases. - Communicate claim review status and documentation updates to claims staff and network management teams. - Send detailed provider notifications when records are missing or additional documentation is required. - Maintain production, quality, and compliance standards while adhering to healthcare regulatory requirements. Qualifications - High School Diploma or GED. - 3+ years of experience in a healthcare environment, such as: - Medical office - Claims processing - Medical billing - Healthcare customer service - Strong written and verbal communication skills. - Experience working with medical records, billing, or healthcare documentation. - Ability to research issues, analyze information, and resolve problems independently. - Strong organizational skills with the ability to prioritize tasks and meet deadlines. - Basic understanding of medical terminology. Requirements - Experience using Facets claims system. - Knowledge of medical coding, anatomy, or healthcare claims processes. - Familiarity with BlueCard, ITS processes, FEP Direct, or Salesforce. - Analytical and basic math skills for claims review analysis.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a Change Management Analyst to support ongoing change management activities within a structured risk and governance program. This role works closely with cross-functional teams to monitor change initiatives, support reporting, and ensure proper oversight of change management processes. The ideal candidate has strong data analysis, reporting, and communication skills, and is comfortable supporting program governance activities within a financial services or banking environment. This role supports the planning, monitoring, and sustainment of change initiatives while helping ensure that organizational changes are effectively implemented and maintained. Key Responsibilities - Participate in cross-functional change management initiatives and support readiness activities across multiple teams. - Assist in monitoring and managing change initiatives within the program pipeline to ensure proper oversight and governance. - Support the development and execution of change management plans and sustainment strategies. - Identify impacted stakeholders and assist in evaluating change impacts across business functions. - Create reports and presentations for senior leadership to communicate program progress and key insights. - Perform data analysis, validation, and reporting to support decision-making and program monitoring. - Support updates to program documentation, guidance materials, and training resources. - Assist with the change control process to ensure program updates are properly reviewed, approved, and implemented. - Monitor change adoption, identify resistance or risks, and support mitigation strategies. - Partner with leadership and stakeholders to communicate change initiatives effectively. - Ensure compliance with risk management and governance policies and procedures. - Provide business analysis and project support as needed. Qualifications - 3–4 years of experience in data analysis, reporting, or business analysis. - At least 1 year of experience supporting change management or risk assessment programs. - Strong communication and organizational skills. - Ability to translate complex information into clear reporting and presentations. - Experience working with cross-functional teams. - Ability to execute tasks with minimal supervision and follow through on assigned responsibilities. Preferred Qualifications - Experience working in banking, financial services, or regulated environments. - Familiarity with risk management and governance practices. - Experience supporting program oversight or operational reporting. Technology Requirements - Microsoft 365 Suite (Word, Excel, PowerPoint, Outlook). Expected Tool Usage - PowerPoint: Create executive-level presentations and leadership reporting. - Excel: Support data analysis, reporting, and validation across multiple datasets and workbooks. - Word: Assist with documentation, program guidance, and training materials. Advanced technical skills are not required, but candidates should be comfortable working with data and creating professional reporting materials.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We’re seeking a Lead Digital Product Manager to drive core banking modernization for the small business segment. This person will lead and mentor digital product managers, financial product managers, Business Systems Consultants (BSCs), and Business Analysts (BAs), while owning deep requirements analysis, current-state configuration analysis, data transfer from mainframe to new platforms, and end-to-end process flows. Ideal candidates bring hands-on experience with mainframe-based core platforms, especially Hogan, and a track record in externalizing product and pricing rules for scale and speed. This is a hands-on product leadership role focused on rebuilding SME knowledge, stabilizing configuration governance, and accelerating modernization. Key Responsibilities - Product Leadership & Strategy - Lead the product roadmap for core banking modernization focused on small business products such as deposits, lending-related servicing, pricing, and fees. - Translate business outcomes into epics, features, and prioritized backlogs across digital and core systems. - Mentor and lead cross-functional teams including Digital PMs, Financial PMs, BSCs, and BAs. - Requirements & Analysis - Perform deep requirements analysis by decomposing business needs into clear, testable functional and non-functional requirements. - Produce a complete as-is analysis of current system configurations, particularly in Hogan, and define the to-be configuration on the target platform. - Create and maintain current-state and future-state process flows and systems interaction maps. - Core Modernization & Migration - Lead data conversion planning and execution from mainframe to modern platforms, including mapping, cleansing rules, reconciliation, and cutover/runbook planning. - Partner with architecture and engineering teams on integration patterns, APIs, and data contracts, and support conversion dress rehearsals and cutover. - Define and manage deliverables including configuration workbooks, requirements-to-test-case traceability, conversion rules, acceptance criteria, and runbooks. - Product / Price Externalization - Drive externalization of product and pricing rules from the core, including governance, versioning, and change control. - Ensure configurability and reusability for small business product variants and pricing scenarios. - Knowledge Capture & Risk Management - Rebuild SME knowledge through playbooks, configuration catalogs, decision logs, and knowledge repositories. - Embed controls for data quality, auditability, and compliance, including model of record, change logs, and approvals. - Coordinate with Risk, Compliance, InfoSec, and Audit on policy alignment and control evidence. - Delivery Excellence - Lead UAT, operational readiness, and post-conversion stabilization. - Track SLAs, defects, and business adoption metrics. - Manage dependencies across vendors, platform teams, and downstream systems such as statements, fees, pricing, and online banking. Qualifications - 8–12+ years in Product Management or equivalent BSC/BA lead experience within financial services, including core banking initiatives. - Demonstrated experience with mainframe-based core systems, ideally Hogan (FIS), including configuration analysis and change management. - Proven delivery across core modernization, data conversion/migration, and process engineering. - Strong command of requirements analysis, user stories and acceptance criteria, process flows, and traceability. - Experience leading cross-functional teams and aligning business, technology, and risk stakeholders. - Deep understanding of small business banking products, processes, and nuances including pricing, fees, product constructs, and operational impacts. Preferred Qualifications - Prior experience at a large U.S. bank that uses or used Hogan, particularly in Small Business. - Hands-on work externalizing product and pricing rules, such as product catalog, pricing engine, and rules governance. - Familiarity with API-first modernization, eventing/data streaming, and config-driven architectures. - Background in conversion cutovers, parallel runs, and post-conversion stabilization for core systems. - Comfort with knowledge management frameworks to rebuild SME artifacts rapidly. - Exposure to regulatory and control requirements for core banking changes, including audit trails, approvals, and separation of duties. Key Deliverables (First 90–180 Days) - As-Is Configuration Analysis of Hogan/core modules with gaps and risks. - To-Be Product & Pricing Configuration Design, including governance model. - End-to-End Process Flows and system interaction maps for current and future state. - Data Conversion Strategy & Runbook, including mapping, cleansing, and reconciliation. - Backlog & Roadmap with measurable outcomes and dependency plan. - Knowledge Repository including playbooks, decision logs, and configuration catalogs. - UAT & Cutover Readiness Plan with success criteria and post-conversion KPIs. Success Metrics - Reduction in manual workarounds and defect rates tied to configuration. - On-time conversion milestones and clean reconciliation at cutover. - Cycle-time improvement for product and pricing changes after externalization. - Audit-ready artifacts and control evidence with zero high-severity findings. - Reconstructed SME knowledge base adopted by product, operations, and technology teams. Nice-to-Have Tools & Platforms - Hogan core deposits/loans modules and mainframe environments. - Product/pricing engines or rules platforms. - API gateways. - Test and release tooling such as JIRA, ADO, and Confluence. - Process modeling tools such as BPMN-style diagrams. - Data lineage and reconciliation tooling.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This contract role as a Data Analyst focuses on processing and analyzing public opinion and survey data preparing SPSS datasets, including weighting, tabulations, data transformations, and producing research deliverables such as toplines while also supporting the development of standardized data libraries and documentation. The position would sit within Corporate Affairs Reputation Management team, applying statistical and research methods to inform insights, stakeholder sentiment, and strategic decision-making across the corporate affairs organization. Responsibilities: - Primary: - Perform data processing on raw survey data using repeatable syntax, with emphasis on scripts for data validation, weighting, and summary tabulations. - Preparing research documents such as toplines and specifications for cross-tabulations. - Secondary: - Writing procedures, documentation, and/or training guides for data collection practices and initial data processing. - Tertiary: - Support survey development (including programming and testing) and managing survey/data collection firms. - Perform secondary research, including literature reviews, internet research, sampling documentation, and database review. Qualifications - Bachelor's degree in Sociology, Economics, Statistics, or a related field. - Minimum 3 years of work experience in data collection and analysis, survey design and implementation, public opinion research, polling, or market research is required. - Strong proficiency in statistical analysis tools (e.g., SPSS, R, Python, Q Research); strong preference for SPSS. - Experience with Excel or Qualtrics (data manipulation, macros, charts and pivot tables) and thorough knowledge of the MS Office Suite (Word, Excel, PowerPoint). - Knowledge of sampling sources (voter files, online panels, listed directories) in public opinion research. - Experience in balancing multiple data collection methods (online, telephone). - Experience weighting datasets and working with U.S. census data. - Experience working with survey development software and programming. - Experience that demonstrates a focus on quality, accurate and error-free work. - Familiar with the benefits and limitations of research practices.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Responsible for support, maintenance and development of tools utilized to generate cyber security events and incidents across the company environment. - Work closely with peers, other internal/external teams and management in a 24x7 Cybersecurity Operations Center (CSOC) environment. - Follow processes and procedures as defined by Cybersecurity leadership and the Computer Incident Response Team (CIRT). - Monitor security alerts and events generated across the environment. - Perform daily investigation and triage of potential threats. - Correlate activity across multiple security tools to identify malicious behavior or suspicious activity. Qualifications - Bachelor’s Degree in Cybersecurity, Computer Science, or other degrees with a high level understanding of network and application security and information systems, or equivalent experience. - 5–9 years of experience. Requirements - Experience in maintaining and facilitating the cyber incident response procedure. - Technology savvy with experience in key Microsoft Office products. - Strong verbal and written communications skills. - Experience with managing small projects, keeping organized plans/trackers, and working in a technical environment. - Experience with developer and/or automation tools is also a desired skillset. Company Description