People Operations Associate Experience Camps is a national nonprofit that transforms the lives of grieving children through no-cost summer camps, year-round programs, and a culture-shifting movement to normalize childhood grief. Our vision is a world where every grieving child has the support they need to thrive. THE OPPORTUNITY The People Operations Associate is the day-to-day operational backbone of Human Resources. This role supports recruitment, onboarding, employee lifecycle administration, and program-facing HR needs while ensuring consistency, responsiveness, and documentation across systems. As Experience Camps continues to grow, this role is essential to maintaining a high-quality employee experience. The People Operations Associate will focus on execution, coordination, and operational excellence. This position is ideal for someone who is detail-oriented, service-minded, systems-comfortable, and excited to support a mission-driven organization. RESPONSIBILITIES The following is not intended to be an exhaustive list. Other responsibilities and duties may be assigned: PROGRAM STAFF RECRUITMENT - Manage full-cycle recruitment for Program roles (seasonal and ongoing), including: - Job postings - Application screening - Interview coordination - Reference checks - Offer preparation (with HR Ops approval) - Track hiring pipelines, timelines, and candidate movement - Partner with Program leaders to anticipate staffing needs and mitigate hiring risks - Maintain recruiting templates, documentation, and playbooks ONBOARDING AND OFFBOARDING - Coordinate onboarding logistics for Program and HQ staff: - Offer letters and documentation - System access setup (in partnership with HR Ops & IT) - Training scheduling and tracking - Welcome materials and orientation coordination - Ensure required compliance trainings are completed - Support structured offboarding processes, including access removal and documentation collection - Maintain onboarding and offboarding checklists and templates HR SYSTEMS AND DATA ADMINISTRATION - Maintain accurate employee records within HRIS and related systems - Support payroll coordination and benefits documentation - Track PTO, time & attendance, and required acknowledgements - Maintain personnel files and documentation standards - Generate routine HR reports and dashboards for HR Ops HR SYSTEMS AND DATA ADMINISTRATION - Serve as first point of contact for Program staff HR questions - Provide guidance on: - PTO and benefits questions - Onboarding logistics - Expense reimbursement processes - Policy navigation (non-interpretive) - Escalate performance, employee relations, or policy concerns to HR Operations Manager PROCESS DOCUMENTATION & CONTINUOUS IMPROVEMENT - Maintain hiring playbooks, onboarding guides, and program-specific HR documentation - Identify process gaps or inefficiencies and propose improvements - Support documentation of SOPs as the organization scales - Assist in refining employee lifecycle processes as capacity expands EXPECTATIONS & COMPENSATION - 40 hours/week (standard schedule is generally Monday through Friday, 9-5/10-6 ET, depending on location) with flexible hours to account for calls and meetings in the evenings - Primarily remote position with occasional in-person requirements. This role includes periodic travel to the Westport, CT office for team collaboration, as well as in-person participation at certain programs and events. Full on-site availability is required during camp weeks in July and August, along with occasional travel throughout the year for scheduled events and meetings. - Annual base salary range: $55,000 - $65,000, commensurate with experience - In addition to the annual base salary, Experience Camps offers a benefits package for full-time employees including employer-subsidized health, wellness, and technology benefits; a healthcare concierge service; flexible work scheduling; telecommuting; paid holidays; and PTO, bereavement, and parental leave offerings. QUALIFICATIONS - Bachelor’s degree or equivalent combination of education and experience preferred - 2-5 years of relevant experience. - Strong organizational and documentation skills - Comfort with HR systems and data entry - Clear communicator with strong service orientation - Ability to manage multiple priorities and deadlines - Detail-oriented and process-driven - Responsive and service-minded - Strong judgment in knowing when to escalate - High level of discretion and confidentiality - Systems-comfortable and tech-forward - Calm under pressure during hiring surges Preferred: - Experience in nonprofit or mission-driven environments - Familiarity with seasonal or program-based staffing models - Experience with HRIS, ATS, or payroll systems - Interest in growing within People Operations MORE ABOUT THE RIGHT FIT - A desire to truly own your actions, decisions, responsibilities, and outcomes as part of a highly effective and accountable leadership team - A multi-tasker, capable of balancing several projects and delivering on tight timelines - Adaptable, strong listener, comfortable providing feedback, and holding others accountable in a clear and constructive manner - People-oriented, high emotional intelligence, relationship builder, empathetic, works well with people of all identities - Able to think ahead and catch problems before they arise - Can balance the need for systems to increase efficiency and productivity with the need to maintain a flexible culture where creativity thrives ABOUT OUR TEAM We don’t take ourselves too seriously, but we take the work very seriously. We laugh a lot. We live by the values. We love what we do. We take our vacation days and believe in self-care. We are a unique blend of strengths and personalities and we seek to understand each other. We get downright giddy at the mention of camp. OUR CORE VALUES: C.A.M.P. - Come As You Are (unless you’re a jerk): Bring your unique voice and your authentic self to the table. Have an open mind and respect the value in other perspectives. - Always FTK: Stay true to the mission and focus on the outcomes. Above all else, we are here “For The Kids”. - Make it Count: Whatever you do, do it well. Inspire others through your actions. Lead with passion. Love what you do. - Pass the Squeeze: Offer support when it’s needed. Accept support when it’s offered. Be a team player. Experience Camps is an equal opportunity employer. Our campers come from all walks of life and so do we. We recognize that career paths are not always linear nor traditional. and that many people are less likely to apply unless they meet all requirements. We are looking to hire people from a wide variety of backgrounds because it makes us stronger. If you share our values, and you bring passion and a learning mindset, you belong here and we encourage you to apply. You can learn more about our Diversity, Equity, and Inclusion commitments here.

• You will develop our people and organizational development function both strategically and operationally, ensuring targeted growth in leadership, performance and structures. • You will align People Development consistently with company objectives, growth and performance, and set clear priorities. • You will establish an effective setup—from competency and role models to calibration, succession planning and career paths. • You will initiate and support change processes, create clarity in roles and structures, and ensure sustainable implementation. • You will further develop diagnostic instruments (especially assessment and development formats) and implement them professionally with quality assurance. • You will design and implement programs for our employees and further develop our learning landscape. • You will act as a sparring partner for leaders, facilitate demanding team formats and strengthen collaboration. • You will plan and analyse surveys and translate insights into actionable measures. • You will build KPI-based governance for People & Organizational Development (PE/OE), evaluate effectiveness and derive optimizations. • You will build dependable relationships and ensure the administrative implementation of all training and development measures.

• Serve as the primary People partner to the CMO, CRO, and MSP business leadership teams. • Act as a strategic thought partner on commercial growth, operating rigor, and talent alignment. • Advise on organization design, incentive alignment considerations, workforce planning, and capability development across marketing, revenue, and partner-facing teams. • Provide executive coaching and counsel on leadership effectiveness, team performance, and organizational health. • Translate company strategy and financial objectives into practical talent and organizational actions. • Challenge leaders constructively while maintaining trust and influence at the executive level. • Identify and champion opportunities to leverage AI and automation to improve team productivity, decision-making, and scalability across Marketing, Revenue, and partner-facing organizations. • Partner with executives to assess capability gaps, role evolution, and change management implications driven by AI adoption. • Partner on evolving Marketing, Revenue, and MSP-related organizational structures to support growth, efficiency, and scale. • Support headcount planning and talent strategy in partnership with executive leadership and business planning processes. • Ensure clarity around roles, accountability, spans and layers, and decision rights. • Identify skill gaps and future capability needs across commercial, marketing, and partner-facing functions. • Lead organizational change efforts with thoughtful communication and change management strategies. • Lead performance enablement processes within Marketing, Revenue, and MSP-related organizations. • Foster a culture of accountability, measurable outcomes, and high performance. • Support calibration, talent review discussions, and succession planning in partnership with annual cycle programs sponsored by the People team. • Ensure alignment between revenue goals, partner ecosystem performance, and individual performance expectations. • Coach leaders on difficult performance conversations, talent risk, and development planning. • Partner with Talent Acquisition and hiring leaders to ensure seamless onboarding experiences for new hires, in particular for senior roles. • Design and lead bespoke onboarding and integration plans for senior leaders, accelerating time to impact. • Establish structured 30-60-90 day frameworks tied to commercial and financial outcomes. • Support leadership transitions and team re-alignments during periods of growth or change. • Manage complex employee relations matters with discretion, sound judgment, and executive visibility. • Ensure compliance with employment law and company policy across covered organizations. • Mitigate organizational risk while preserving trust, fairness, and leadership credibility. • Partner closely with: People Operations (systems, compliance, workforce analytics) Learning & Development (primarily in revenue facing roles, though working to build and scale bespoke offerings within the client group) Talent Acquisition (strategic hiring alignment across commercial, marketing, and partner-facing roles).

• Maintain and update data and documents in our internal systems, especially HR Information System and Engagement tool • Handle time & attendance processes • Prepare basic reports for internal stakeholders • Create contracts and contract amendments with focus on Spanish and UK employees but also the opportunity to learn more about German employment practices • Support employees with any questions and documentation • Take part in strategic initiatives of the People Operations team • Actively propose and drive process improvements • Coordinate business travel together with our Office Management team • Support our WeWork office operations (access coordination, team lunches, etc.) • Administer invoices related to our Madrid office