SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry. The Workforce Services team plays a crucial role in identifying and driving effective and efficient customer, broker, client, and agent experiences. As a Business Analyst, you will use an analytical mindset to dig deep into some of the Support department’s biggest opportunities, uncovering important insights that can be leveraged to improve the overall performance of our customer, broker, and client support technology and processes. In this role, you will work with stakeholders from the Marketplace Operations, Product, Inventory, Data Science, and Finance teams to collect, present & analyze data in a way that identifies opportunities for improving how we support our customers, brokers, clients and agents. The scope of projects for this role will vary, but will focus mostly on using data to help inform recommendations and decisions related to our customer, broker, and client support strategies. You will play a key role in turning data into actual insights that can be acted upon by your teammates across the organization. What you'll do - Own and maintain support and workforce data sets across tools and systems, ensuring accuracy, consistency, and accessibility for both individual and team performance data - Develop, maintain, and distribute recurring reporting and dashboards on key workforce and support metrics (e.g., staffing, forecast accuracy, adherence, attrition, productivity, contact rates, performance, operating costs) - Analyze complex data from multiple internal and external sources to identify trends, root causes, and actionable insights that inform decisions on support operations, product automation strategies, process changes, and fan, client, and broker experience - Evaluate existing business processes and identify opportunities for optimization and automation. Provide written and visual summaries of findings and present findings to senior leadership as needed - Develop process maps, workflows, and documentation for current and future-state operations - Monitor and investigate key workforce and support KPIs, proactively surfacing unusual patterns, resolving data quality issues, and completing high-quality ad hoc analyses and reporting requests for stakeholders - Collaborate with operations teams to complete ad hoc reporting and analysis requests related to business challenges and opportunities like contact, drivers, quality, cost, or performance. Helping surface where SeatGeek teams should focus their efforts to help reduce operational expenses where possible and appropriate What you have - 3+ years of experience in data analysis, business analysis, workforce management, customer service operations - Experience with reporting and analytics in customer service tooling (e.g., Zendesk, Salesforce, Playvox, Talkdesk or similar) - Experience with data analysis tools and techniques (e.g., advanced Excel, SQL basics, or similar) - Experience with data visualization tools (e.g., Tableau, Looker, or similar) is highly desirable - Strong proficiency in Google Suite, specifically Google Sheets - Strong analytical and critical thinking skills, with a keen attention to detail - Excellent organizational and time management skills; able to manage multiple projects and deadlines - Clear, concise written and verbal communication skills - Ability to synthesize data and present findings to various audiences with clear trends and recommendations - Collaborative team player with a proactive approach to problem-solving Perks - Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely - A WFH stipend to support your home office setup - Unlimited PTO - Up to 16 weeks of fully-paid family leave - 401(k) matching - Student loan matching program - Health, vision, dental, and life insurance - Up to $25k towards family building,reproductive health services and Gender-affirming care - $500 per year for wellness expenses - Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical - $120 per month to spend on tickets to live events - Annual subscription to Spotify, Apple Music, or Amazon music The salary range for this role is $75,000 - $109,000 USD. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location. SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us! To review our candidate privacy notice, click here. #LI-Remote

SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry. The Workforce Services team plays a crucial role in identifying and driving effective and efficient customer, broker, client, and agent experiences. As a Business Analyst, you will use an analytical mindset to dig deep into some of the Support department’s biggest opportunities, uncovering important insights that can be leveraged to improve the overall performance of our customer, broker, and client support technology and processes. In this role, you will work with stakeholders from the Marketplace Operations, Product, Inventory, Data Science, and Finance teams to collect, present & analyze data in a way that identifies opportunities for improving how we support our customers, brokers, clients and agents. The scope of projects for this role will vary, but will focus mostly on using data to help inform recommendations and decisions related to our customer, broker, and client support strategies. You will play a key role in turning data into actual insights that can be acted upon by your teammates across the organization. What you'll do - Own and maintain support and workforce data sets across tools and systems, ensuring accuracy, consistency, and accessibility for both individual and team performance data - Develop, maintain, and distribute recurring reporting and dashboards on key workforce and support metrics (e.g., staffing, forecast accuracy, adherence, attrition, productivity, contact rates, performance, operating costs) - Analyze complex data from multiple internal and external sources to identify trends, root causes, and actionable insights that inform decisions on support operations, product automation strategies, process changes, and fan, client, and broker experience - Evaluate existing business processes and identify opportunities for optimization and automation. Provide written and visual summaries of findings and present findings to senior leadership as needed - Develop process maps, workflows, and documentation for current and future-state operations - Monitor and investigate key workforce and support KPIs, proactively surfacing unusual patterns, resolving data quality issues, and completing high-quality ad hoc analyses and reporting requests for stakeholders - Collaborate with operations teams to complete ad hoc reporting and analysis requests related to business challenges and opportunities like contact, drivers, quality, cost, or performance. Helping surface where SeatGeek teams should focus their efforts to help reduce operational expenses where possible and appropriate What you have - 3+ years of experience in data analysis, business analysis, workforce management, customer service operations - Experience with reporting and analytics in customer service tooling (e.g., Zendesk, Salesforce, Playvox, Talkdesk or similar) - Experience with data analysis tools and techniques (e.g., advanced Excel, SQL basics, or similar) - Experience with data visualization tools (e.g., Tableau, Looker, or similar) is highly desirable - Strong proficiency in Google Suite, specifically Google Sheets - Strong analytical and critical thinking skills, with a keen attention to detail - Excellent organizational and time management skills; able to manage multiple projects and deadlines - Clear, concise written and verbal communication skills - Ability to synthesize data and present findings to various audiences with clear trends and recommendations - Collaborative team player with a proactive approach to problem-solving Perks - Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely - A WFH stipend to support your home office setup - Unlimited PTO - Up to 16 weeks of fully-paid family leave - 401(k) matching - Student loan matching program - Health, vision, dental, and life insurance - Up to $25k towards family building,reproductive health services and Gender-affirming care - $500 per year for wellness expenses - Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical - $120 per month to spend on tickets to live events - Annual subscription to Spotify, Apple Music, or Amazon music The salary range for this role is $75,000 - $109,000 USD. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location. SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us! To review our candidate privacy notice, click here.

Overview Be inspired. Be rewarded. Belong. At Emory Healthcare. At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide: - Comprehensive health benefits that start day 1 - Student Loan Repayment Assistance & Reimbursement Programs - Family-focused benefits - Wellness incentives - Ongoing mentorship, development, and leadership programs - And more Remote -- Applicants residing in or able to relocate to the following states are eligible for hire: Alabama, Arkansas, Florida, Georgia, Illinois, Louisiana, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and Wisconsin Description We are seeking an Epic Hospital Billing Analyst IV to join our team -- this candidate will work on our Epic HB team performing builds, testing, validation, maintenance and ongoing support of the Epic HB module and coaching/mentoring other Epic HB Analysts. We are seeking the Resolute Hospital Billing Administration certification as well as Resolute Hospital Billing Fundamentals for Single Billing Office (SBO) certification for this opportunity. This role will work on builds and configs, including Epic upgrade project based work, enhancement requests, ticket queue responses, and break/fix duties. A level IV Analyst should have a minimum of 5+ years Epic Analyst experience in this space w/ certifications listed above. Remote position, however candidates must reside in one of the following states: Alabama, Arkansas, Florida, Georgia, Illinois, Louisiana, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, or Wisconsin. Please see preferred qualifications for a more detailed candidate profile of tech specs. RESPONSIBILITIES: - Responsible for the design, build, testing, validation, maintenance and ongoing support of Epic Hospital Billing systems. - Works across interdisciplinary workgroups to accomplish set goals as a team. - Is a representative of the Information Technology team and is responsible for establishing, fostering and maintaining positive business relationships with Emory co-workers; interdisciplinary workgroups; clinical and financial department representatives; Epic partners; and all other staff who use or interact with the Epic application suite. - Instructs, directs, supports, and provides technical guidance to other analysts and contractors and consultants, as necessary. - Functions as business partner with service lines, departments, individuals, and coworkers. - Develops expert knowledge of system capabilities, applications, and processes to function effectively as educator and expert for system users. - Creates/modifies/advises/trains on workflow improvements regarding system usage and design. - Establishes and leads regular meetings proactively with department heads and/or superusers to identify, document, and prioritize their needs. - Coordinates operational and capital project requests with appropriate EHC IS and operational teams. - Acts as primary contact for supported applications regarding system down time. - Leads delivery of technical consulting and support services and solutions with minimal management input. - Takes primary ownership for Epic and other applications software and file maintenance support for break-fixes, optimizations, special updates, upgrades, and implementations. - Leads/facilitates system design, validation, and/or remediation sessions. - Assist with Epic Security assignment, security templates and maintenance where appropriate. - Remains current on Epic new version training for all applicable Epic certifications (if Epic). - Provides leadership within and across teams. - Assists and mentors team members and other staff and serves as orientation resource for new employees. - Develops and maintains positive relationships with team, department, and organization. - Participates in educational and leadership opportunities to enhance professional growth and expertise. - Serves as a positive change agent within and across teams. Leads/facilitates team and cross-team meetings and initiatives. PREFERRED QUALIFICATIONS: Epic Certifications:Resolute Hospital Billing Fundamentals for Single Billing OfficeResolute Hospital Billing Administration Epic Hospital Billing experience across multiple areas such as: - Claims - Billing edits - Workqueues - Denials - Charge capture - Payment posting - Integrations Revenue cycle background, (hospital) i.e. regulatory requirements and how they affect us (i.e. MNC, CCI, LCDS)Understanding of flow from scheduling, registration, charges, medical records to patient financial services MINIMUM QUALIFICATIONS: - Bachelor's degree from a recognized college or university with major course work in computer science, Information Technology, engineering, or equivalent related experience. - A minimum of 7 years of progressive experience in clinical, business, or other healthcare operational areas or 9 years no degree. - This position requires the appropriate Epic certification for the specific area of assigned responsibility. - Working knowledge and subject matter expertise in the assigned operational department areas. - Knowledge and Abilities: Expert oral and written communication skills with a diverse population. Expert organizational, problem-solving, analytical, and time management skills. Expert interpersonal skills to interact positively and productively with teams across organizational lines. Creative problem-solver with strong focus on achieving objectives within prescribed timelines while maintaining quality standards and organization requirements. Flexibility to manage multiple initiatives and shift priorities based on business needs. Instructs, directs, supports, and provides technical guidance to other analysts and contractors and consultants, as necessary. Additional Details Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Validation Project Manager / Business Analyst is responsible for leading validation system implementation activities for digital validation platforms such as ValGenesis or within a regulated pharmaceutical environment. This role serves as both a project manager and a validation business analyst, bridging business, quality, and technical stakeholders to ensure successful deployment, configuration, and adoption of electronic validation lifecycle management systems. The ideal candidate has hands-on experience implementing ValGenesis for Life Sciences organizations, strong understanding of validation and compliance workflows, and the ability to drive structured requirements, system configuration, testing, and end-user readiness. Work Location Travel to client sites may be required based on project demands and client expectations. Key Responsibilities - Lead end-to-end project management activities related to the implementation of ValGenesis, Kneat, or similar electronic validation lifecycle management platforms. - Conduct detailed analysis of client validation processes to document user requirements, functional specifications, system requirements, and workflow needs. - Plan and facilitate stakeholder workshops, discovery sessions, and Conference Room Pilots (CRPs) to assess current-state validation processes and define future-state solutions. - Configure ValGenesis or Kneat software to meet client-specific requirements including workflows, templates, user roles, and validation objects. - Develop business requirements, configuration documents, user stories, and related documentation needed to support system implementation. - Partner with Quality, Validation, IT, Engineering, and Manufacturing stakeholders to ensure alignment on system functionality, compliance requirements, and operational needs. - Develop and support testing activities including unit testing, functional testing, regression testing, and user acceptance testing (UAT). - Troubleshoot system issues, track resolutions, and coordinate with technical teams to ensure timely remediation. - Prepare training materials and lead end-user training sessions to support system adoption and change management. - Support go-live readiness activities including cutover planning, migration validation, and hypercare support. - Ensure implemented solutions align with GxP expectations, validation best practices, and regulatory standards. - Provide ongoing support, guidance, and continuous improvement recommendations for validation system usage. - Contribute to best practices, process standards, and knowledge sharing across the project team. Qualifications - Bachelor’s degree in Computer Science, Life Sciences, Engineering, Industrial Engineering, Pharmaceutical Technology, or related field. Equivalent experience considered. - 7–12 years of experience as a Business Analyst, Project Manager, or Validation SME supporting system implementation within the pharmaceutical or Life Sciences industry. - Direct experience implementing Kneat or ValGenesis in a GxP environment is required. - Experience working with validation, quality, compliance, or regulated manufacturing processes. - Experience supporting cross-functional technical and validation workstreams on medium- to large-scale programs. - Experience with CSV, GAMP 5, validation documentation, and electronic validation systems. Knowledge, Skills, and Abilities - Strong understanding of validation workflows including IQ, OQ, PQ, user requirements, traceability, deviation handling, and approvals. - Ability to translate complex validation and compliance processes into system requirements and actionable configurations. - Strong analytical and problem-solving skills with the ability to evaluate validation processes and recommend optimized future-state solutions. - Strong project management skills including risk tracking, issue management, and timeline coordination. - Excellent communication, facilitation, and stakeholder management skills; ability to work with Quality, IT, and Business leaders effectively. - Strong documentation, requirements-gathering, and technical writing skills. - Proficiency with MS Office and standard business analysis tools. - Ability to work both independently and collaboratively across diverse teams. Essential Functions - Physical Demands: The physical demands described here represent the requirements for successful performance of the essential functions. Reasonable accommodations may be made for individuals with disabilities. While performing job duties, the employee is regularly required to use a computer keyboard and mouse; reach with hands and arms; talk and listen. The role requires frequent walking and sitting, and occasional lifting of objects up to 25 pounds. Vision requirements include close vision and the ability to adjust focus. - Work Environment: The work environment characteristics include a typical office environment with moderate noise levels, bright lighting, and an indoor temperate setting. Benefits - We define total rewards as compensation, benefits, remote work/flexibility, development, recognition, and our culture. - This includes a competitive base salary, annual incentive plan, comprehensive benefits, and ongoing recognition and career development opportunities. - Employees benefit from flexible paid time off, company-paid holidays, flexible working hours, and remote work options for most roles. - Office locations are available in Greater Boston; San Diego, CA; Boulder, CO; and India. Legal Statement Syner-G is proud to be an Equal Employment Opportunity and Affirmative Action employer. All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee’s race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law. Syner-G is an E-Verify employer.