• Administer and optimize Microsoft Azure environments (IaaS, PaaS, SaaS) • Manage and support Active Directory, Azure AD, group policies, and multifactor authentication • Monitor and maintain system performance, capacity, and availability • Implement and maintain security best practices and compliance standards (HIPAA, etc.) • Perform routine maintenance, patching, and updates across environments • Troubleshoot and resolve system issues, escalating when necessary • Develop and maintain automation scripts (PowerShell, etc.) to improve efficiency • Assist in planning and deploying infrastructure projects and upgrades • Maintain accurate documentation, change management logs, and runbooks • Provide Tier 2/Tier 3 technical support for escalated incidents • Collaborate with cross-functional teams to align IT operations with organizational goals

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Senior Systems Analyst is responsible for technical program support across Project Management, Tier III PIV Service Desk, Testing & Release, reporting, and transition activities. Acts as a primary technical integrator between contractor teams, VA stakeholders, vendors, and the COR/PM to ensure CPMP execution, timely reporting, high-quality Tier III support, and smooth releases and transitions. - Provides the technical backbone for CPMP execution, Tier III service excellence, release readiness, reporting integrity, and low-risk transitions for PIV NextGen support. - CPMP & Reporting: - Support development, maintenance, and monitoring of the Contractor Project Management Plan (narrative + graphical). - Produce monthly progress reports (Word/MS Project) with data definitions, ICT deliverable Section 508 status, issues/resolutions, and CPMP variance tracking. - Meetings & Coordination: - Prepare materials, present technical content, and produce minutes for Technical Kickoff, weekly PIV Operations meetings, monthly contract reviews, Technical Interchange Meetings (TIMs), and biannual Program Management Reviews (PMRs). - Tier III Service Desk Support: - Provide subject-matter troubleshooting for PIV NextGen integrations (Active Directory, IAM, PKI, certificates, client software). - Follow VA workflows in ServiceNow, resolve/ticket escalations, coordinate vendor escalations, and produce weekly/monthly Tier III metrics (tickets assigned/resolved, avg closure time). - Testing & Release Support: - Validate NextGen client updates and patches against VA baselines, coordinate field testing, document anomalies, prepare release intake/packaging support, and publish OIT bulletins/knowledge articles. - Maintain installer packages and release readiness artifacts. - Knowledge Management: - Author and review knowledge base articles, SharePoint/Teams content, troubleshooting guides, and technical documentation; manage PIV Champions channel content and training materials. - Metrics & Dashboards: - Extract and analyze ServiceNow/Jira metrics; produce tabular and graphical reports and daily/weekly status products (PIV System Status Report). - Transition & Onboarding: - Develop/execute 90-day Transition Plan when required; coordinate knowledge/data transfer, training, asset disposition, and personnel support to successor teams. - Compliance & Security: - Ensure solutions meet VA TRM, VA Critical Security Controls, FICAM/HSPD-12/PIV requirements, Section 508 guidance, and support ATO/FedRAMP documentation needs. - Continuous Improvement: - Identify process inefficiencies, recommend automation, and implement improvements to reduce ticket resolution time and increase system stability. Qualifications - Degree in Computer Science, Engineering, Mathematics, or an equivalent technical discipline. - 8 additional years of relevant experience may be substituted in place of the Bachelor’s degree. - 5 years of relevant IT experience, specifically in: - Analysis, design, and integration of information systems. - Working with COTS (Commercial Off-The-Shelf) software and development software. - Translating business requirements into system requirements using structured analysis and design methodologies. - Evaluating cost factors and risks in system implementations. - 8+ years’ systems analysis/engineering experience supporting enterprise IT programs for federal customers (VA/DoD preferred). - Demonstrated experience with ServiceNow, Service Desk/Tier III workflows, and support reporting. - Strong technical skills with directories/authentication (Active Directory, PKI/PIV), Windows client software, and application/server troubleshooting. - Experience in testing and release coordination, field test management, and producing test reports. - Proficiency in SQL and data extraction for metrics reporting; experience with MS Project, Word, Excel, Power BI or similar. - Experience authoring knowledge articles, technical guides, and presentation materials. - Strong oral/written communication and stakeholder facilitation skills; proven ability to lead TIMs and brief executive audiences. - Familiarity with VA security/compliance frameworks (RMF, NIST, FICAM, Section 508). - Active federal clearance (Public Trust minimum; higher preferred) or ability to obtain. Requirements - IT Service Management and Ticketing: - ServiceNow - Tier III incident and request management - Knowledge article creation and maintenance - Service desk workflow and escalation management - Reporting and metrics generation for service desk performance - Identity, Credential, and Access Management: - Microsoft Active Directory - Public Key Infrastructure - Personal Identity Verification - VA Identity and Access Management - Experience supporting: - Certificate-based authentication - PIV card issuance and lifecycle management - Identity credential management - Directory integration and group policy administration - Authentication and authorization services - Operating Systems and Enterprise Desktop Platforms: - Windows 10 - Windows 11 - Experience with: - Client configuration and troubleshooting - Software deployment packages (.msi and .msp) - Desktop security configuration and STIG compliance - Collaboration and Knowledge Management Platforms: - Microsoft Teams - Microsoft SharePoint - Productivity and Reporting Tools: - MS Suite: - Monthly progress reports - Project schedules and CPMP documentation - System documentation and architecture diagrams - Technical presentations and status briefings - Remote Access and Virtual Desktop Infrastructure: - Azure Virtual Desktop - Citrix Access Gateway - Experience supporting: - Secure remote access to enterprise systems - Troubleshooting remote connectivity issues - Working within controlled federal IT environments - Software Testing and Deployment Support: - Experience supporting enterprise software release processes including: - Software validation and compatibility testing - Patch and update deployment coordination - Field testing and deployment preparation - Software packaging and installer management - Security and Compliance Frameworks: - Familiarity with federal security standards and frameworks including: - National Institute of Standards and Technology security guidance (e.g., NIST SP 800-63) - Cybersecurity and Infrastructure Security Agency directives - U.S. Department of Veterans Affairs security policies and technical reference models - Zero Trust security architecture concepts - FICAM identity management standards - FIPS-201 PIV credential compliance Benefits - Competitive total compensation package including paid leave. - Options for employer-sponsored group medical, dental, vision, short-term and long-term disability, life insurance, AD&D coverage, legal services, identity theft, and accident insurance. - Flexible spending account and health saving account options for pre-tax savings for qualified medical, dental, and vision expenses. - Company-sponsored 401(k) retirement plan with an employer contribution match that is immediately vested. - Investment in the professional growth of employees through professional courses, certifications, and tuition reimbursement programs.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description GovCIO is seeking a candidate (remote) for a Configuration Management Associate position to join our Health Informatics Product line, in the Office of Information Technology at the Department of Veterans Affairs. The candidate will support the release management and package verification of VistA‑related patches using the National Patch Module (NPM) on FORUM. This position will be a fully remote within the United States position within core hours of operation from Monday to Friday 8 AM to 5PM ET. - Collaborate closely with development teams, Health Infrastructure and Systems Management (HISM) VistA Applications teams, Software Quality Assurance (SQA), and VHA Initial Operating Capability (IOC) test sites throughout the full patch lifecycle. - Ensure all requirements, validations, and release steps are executed according to VistA Patch Release standards. - Coordinate end-to-end VistA patch testing and release activities using the National Patch Module (NPM). - Perform Verifier responsibilities, including checklist execution, review validation, compliance date alignment, and patch status updates. - Manage release artifacts by moving builds, executables, and documentation to the National File Server as required. - Analyze defect incidents, reproduce issues, conduct assessments, and document findings for defect resolution. - Maintain Problem Incident updates throughout development, testing, and verification phases. - Evaluate enhancement requirements by reviewing user stories and validating expected functionality. - Create Patch Stubs following VistA Patch Template standards, including Packman and Host File formats. - Develop complete Patch Descriptions with accurate installation steps and required supporting documentation. - Upload KIDS Builds to NPM on FORUM and document progress in Problem Incidents. - Coordinate with other Verifiers or Functional Analysts when development overlaps across product areas. - Conduct technical preparation activities such as checksum verification and routine backups. - Update routines using approved VistA tools (KIDS Utilities, ^XINDEX) and submit Data Dictionary changes to the DBA. - Validate ICR usage, submit new or updated ICR requests, and coordinate HL7 messaging reviews for impacted components. - Support FDA impact reviews and assess external system impacts, engaging stakeholders as needed. - Assist developer unit testing, coordinate peer code reviews, and support SQA using the VistA SQA Checklist. - Prepare all required SQA and UAT distribution materials, including developer checklists, documentation, and versioned Host File Builds. Qualifications - Master's with 10 years (or commensurate experience) - Strong understanding of software development lifecycles (SDLC), Agile/SAFe, and CI/CD pipelines. - Proven experience coordinating complex, multiteam releases in enterprise or mission critical environments. - Exceptional communication, facilitation, and stakeholder management skills. - Ability to manage multiple releases simultaneously with tight deadlines. - Strong analytical, organizational, and problem solving skills. Requirements - Ability to obtain and maintain a Suitability/Public Trust clearance. Benefits - Employee Assistance Program (EAP) - Corporate Discounts - Learning & Development platform, to include certification preparation content - Training, Education and Certification Assistance* - Referral Bonus Program - Internal Mobility Program - Pet Insurance - Flexible Work Environment Company Description GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. We are changing the face of government IT and building a workforce that fuels this mission.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description GovCIO is currently hiring for a seasoned Microsoft 365 Administrator with hands‑on experience managing, securing, and optimizing enterprise‑scale M365 environments. The person should be adept at architecting cloud productivity solutions, driving modernization initiatives, and ensuring operational excellence across collaboration, identity, and security workloads. This position is located within the United States and will be a fully remote. - Tenant Administration: Oversee full lifecycle management of Microsoft 365 tenants, including configuration, governance, and service health monitoring. - Exchange Online Management: Administer mail flow, hybrid configurations, retention policies, and advanced troubleshooting. - SharePoint Online & OneDrive: Manage site collections, permissions, content lifecycle, and migration initiatives. - Teams Administration: Configure collaboration policies, voice features, compliance settings, and integration with other M365 services. - Security & Compliance: Implement DLP, retention, eDiscovery, Insider Risk, and compliance frameworks. - PowerShell Automation: Develop scripts to automate provisioning, reporting, and configuration tasks. - Monitoring & Optimization: Use admin center, message center, and analytics tools to ensure service reliability and performance. - User Support: Provide Tier 3 support for escalated issues across all M365 workloads. Qualifications - High School with 9+ years (or commensurate experience) - Microsoft 365 Administration at enterprise scale - Azure AD/Entra ID identity and access management - Exchange Online configuration and troubleshooting - Teams collaboration management - SharePoint Online architecture - Security & Compliance Center administration and eDiscovery experience - PowerShell scripting and automation Requirements - US Citizenship is required to obtain and maintain an EPA Public Trust Benefits - Employee Assistance Program (EAP) - Corporate Discounts - Learning & Development platform, to include certification preparation content - Training, Education and Certification Assistance* - Referral Bonus Program - Internal Mobility Program - Pet Insurance - Flexible Work Environment Company Description GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?