Who is Flock? Flock Safety is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. Our hardware and software suite connects cities, law enforcement, businesses, schools, and neighborhoods in a nationwide public-private safety network. Trusted by over 5,000 communities, 4,500 law enforcement agencies, and 1,000 businesses, Flock delivers real-time intelligence while prioritizing privacy and responsible innovation. We’re a high-performance, low-ego team driven by urgency, collaboration, and bold thinking. Working at Flock means tackling big challenges, moving fast, and continuously improving. It’s intense but deeply rewarding for those who want to make an impact. With nearly $700M in venture funding and a $7.5B valuation, we’re scaling intentionally and seeking top talent to help build the impossible. If you value teamwork, ownership, and solving tough problems, Flock could be the place for you. The Opportunity Flock Safety is looking for a Billing Specialist, known internally as an Order Management Specialist, to join our team in a remote capacity. Exemplary time management skills, a desire to solve customer problems, and effective communication are all key components to being successful in this role. This role is part of the Case Management department, and will be responsible for the day-to-day internal and external case handlings and escalations in regard to invoice and order questions. You will be a member of the team that drives and owns customer billing operations resolutions. Key Responsibilities: - You will be the primary point of contact for customers and internal stakeholders to resolve billing operations case issues and escalations. You will collaborate with cross functional teams and individuals in executing this responsibility within your assigned segment. - Proactively manage case counts to ensure resolution is achieved in a timely manner. - Maintain concise, complete, and accurate case notes and tags to enable management to report on performance and objectives. - Perform customer reconciliations and analysis relating to perceived discrepancies and customer clarity as needed. - Foster strong relationships with internal teams to streamline communication and problem-solving. - Escalate internal and external inquiries through management meetings and email communication to ensure timely resolution. - Identify and suggest process improvements to enhance efficiency, optimize workflows, and maximize resources. - Perform other duties as assigned to support the finance team, including but not limited to cash application, customer invoicing, collections, and MEC deliverables. The Skillset - 2-5 years of experience in billing operations and/or accounts receivable in a fast-paced, high-growth environment, demonstrating the ability to thrive under pressure and manage multiple priorities efficiently. - Excellent written and verbal communication skills. - Experience in managing escalated customer matters with professionalism and tact, along with the ability to support team members. - Strong analytical skills with the ability to navigate and manipulate datasets in Excel, utilizing pivot tables, VLOOKUPs, and complex formulas to extract insights and drive informed decision-making. - Possess a high level of enthusiasm, a positive attitude, and the ability to remain adaptable in response to changing needs and priorities within a dynamic, fast-paced work environment. - Self-motivated and organized, with the ability to work independently, effectively managing and using time through organization and structure. - A team player, capable of collaborating cross-functionally with various departments to solve complex issues and drive effective, optimal account resolutions. - Excellent communication skills, with the ability to interact confidently and clearly with both internal stakeholders and external customers. - Proven experience with Salesforce and Zoom calls is a plus. Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day. 90 Days at Flock We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days lead to good weeks, which lead to good months. This serves as a preview of the 90-day plan you will receive if you were to be hired in this role at Flock Safety. The First 30 Days - Schedule time with all “Key People” in the first 30-45 days. Meet with CSM/TSMs that oversee the same accounts as you. - Gain an understanding of the workflows relating to cases and escalations. Start to get an understanding of how to investigate and respond to requests. - Gain an understanding of the company’s products and services, customer contractual terms and payment terms. - Learn how to navigate Salesforce Cases and the AR aging in Tesorio. The First 60 Days - Be comfortable with working through your case queue. - Start gaining an understanding of your customer’s needs. - Be able to walk through your aging and explain what is going on with customers and their invoices. - Be able to answer most questions that come into your case queue. - Start answering more customer questions by email and phone call in regards to invoices and concerns. 90 Days & Beyond - Thorough understanding of billing and collections issues on all your customer accounts. - Solid working relationships formed with TSMs and CSMs on all your customer accounts. - Ability to provide timing of collections on all your accounts. - Collections notes are current and accurate. - By now you are working independently to resolve customer billing and collections issues and engaging internal stakeholders as necessary. - Understand the invoice and collection process. Work to hit SLAs and collections goals. Location We’re building the impossible, together. To drive innovation through in-person collaboration, we’re prioritizing candidates in our key hubs: Atlanta, Austin, Boston, Chicago, Denver, Los Angeles, New York City, and San Francisco. While we value the energy of our hub communities, we embrace remote work and welcome applications from exceptional talent across the United States. Salary & Equity The salary range for this role is $52,000 - $70,000, as well as Flock Safety stock options. Where you fall within the compensation range is based on how well you demonstrate the competencies required for the role, along with years of directly related experience. Due to typically reserving the upper half of our compensation bands for internal growth, you can expect a starting compensation around the midpoint of the posted salary band. During the first interview with one of our recruiters, they can further clarify the exact starting salary. The Perks 🌴Flexible PTO: We seriously mean it, plus 11 company holidays. ⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match. 👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time. 🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses. 🧠Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs. 💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support 💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions. 💚ERGs: We want all employees to thrive and feel like they belong at Flock. We offer four ERGs today - Women of Flock, Flock Proud, LEOs and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know. 💻WFH Stipend: $150 per month to cover the costs of working from home. 📚Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more. 🏠Home Office Stipend: A one-time $750 to help you create your dream office. Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together. If you need assistance or an accommodation due to a disability, please email us at recruiting@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process. At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level. Flock Safety is aware of fraudulent individuals and agencies falsely claiming to represent our company. All legitimate communication from Flock Safety will come from an email address ending in @flocksafety.com. We do not make job offers through messaging apps, social platforms, or unauthorized third parties, and we will never request payment or sensitive personal information during the hiring process. If you encounter suspicious outreach related to a Flock Safety role, please report it to recruiting@flocksafety.com

• Follow VitalCaring billing Standard Operating Procedures and regulatory billing guidelines • Collaborate with your supervisor and the billing team to address payor and billing concerns • Ensure documentation accuracy and submit claims in accordance with Medicare and other payor requirements • Serve as a key liaison to Branch Directors and administrative staff to gather information needed for claims • Meet individual productivity standards and maintain confidentiality of financial information • Manage workflow tasks and documentation in our EMR system • Upload payor communication documents and input billing Coordination Notes to support team communication • Participate in learning and development to continue growing professionally • Represent VitalCaring with integrity, positivity, and alignment to our mission • Maintain compliance with federal, state, and ethical billing regulations • Perform additional duties as assigned

Role Description The Pharmacy Specialist will work to support people who have been injured on the job. This role will respond to departmental inquiries regarding pharmacy benefits for pharmacy lines of business. The Pharmacy Specialist works closely with pharmacies, claims adjusters, providers, claimants, and other CorVel offices to quickly and professionally answer questions. This position is not quota driven, nor is this a “scripted” position. This role requires a service-minded individual, active listening, and pro-active problem-solving skills to be successful. The Pharmacy Solutions team hours are 8 a.m. to 11 p.m., Monday through Friday. This is a remote role. Qualifications - Familiarity with external pharmacy adjudication system and internal billing/claims management applications - Excellent verbal and written communication skills - Exceptional decision-making and problem-solving abilities - Ability to work independently and within a team environment - Computer proficiency with knowledge of Microsoft Office applications Requirements - High school diploma or equivalent - Some customer service and/or call center experience - Pharmacy Benefits Management experience preferred - Pharmacy Technician Certification preferred Benefits - Medical (HDHP) w/Pharmacy - Dental - Vision - Long Term Disability - Health Savings Account - Flexible Spending Account Options - Life Insurance - Accident Insurance - Critical Illness Insurance - Pre-paid Legal Insurance - Parking and Transit FSA accounts - 401K - ROTH 401K - Paid time off Company Description CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health, and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enables us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity, and Teamwork (ACE-IT!).

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM. Responsibilities: - Manage the day-to-day billing process for respective team line of business focus area(s) ensuring billing goals are achieved. - Responsible for coordinating and organizing schedules, processes, and procedures for the timely billing of the firm’s services. - Responsible for the teams’ day-to-day task management, performance, and driving accountability toward key performance indicators. - Meet with team members, ensuring compliance to standard billing practices, resolving complex billing issues/questions, and education of primary billers and functional leads. - Understand and be able to articulate the impact/effects of all financial concepts related to billing as well as impact to the firms standardized reporting. - Independently investigates complex billing issues and processes invoice adjustments to ensure invoice and margin accuracy. - In collaboration with the Billing Manager, cultivate seamless and highly effective working relationships, interoperability, and lines of communication with the Firm’s applicable Primary Billers and Functional Leads, and finance peers. - Supervisory duties include connecting with team members regularly, driving performance and ongoing development of skills. - ​​​Ongoing performance management (goal setting, feedback, performance assessment) - Skills development (experience, exposure, education) - Supports employees with the development of knowledge, skills, and abilities by working to help gain exposure through on-the-job experiences, alignment of work, learning opportunities and connectivity to others. - Utilization/productivity – works with employee to monitor personal metrics, help align to LOB and firm expectations and monitors for issues or gaps. - Long-term career coaching and development.   Required Qualifications: - Associate's degree with a finance operations, accounting or equivalent experience - Required - Strong Microsoft Office skills - Required - Ability to learn, implement and train others – Required - Ability to work in a large, complex, dynamic organization where a high degree of ambiguity and change exists – Required - Ability to work effectively with all levels of employees including senior leadership – Required - Ability to work autonomously and as a team leader – Required - Strong problem solving and analysis skills – Required - Strong organization, prioritization, and time management skills – Required - 4-6 years’ experience - Required - Prior professional billing experience - Required - Ability to supervise, direct and review the results of projects or assignments - Required - Demonstrated success in influencing and engaging stakeholders, building collaborative relationships while managing conflicting priorities – Required - Demonstrated ability to respond positively to changing circumstances, seek and implement change to drive business process improvement, and serve as a model of change – Required - Strong communication skills. Able to communicate effectively with people at all levels of the firm – Required - Able to motivate, inspire and develop individuals and teams to collaborate and deliver to their highest potential - Required   Preferred Qualifications: - Bachelor's degree - Preferred - Professional services experience - Preferred At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits. All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com. RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate. RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information. At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range. Compensation Range: $57,200 - $94,600 Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.