• Analyse de la performance des comptes clients • Préparation et mise en œuvre du plan comportant vision, stratégie, objectifs et actions communes entre les ventes, le marketing et les services clients • Suivi de l’évolution des business plans et prise des mesures correctives nécessaires • Pilotage des plans d’action avec les clients et les équipes commerciales • Négociation des contrats en lien avec le service juridique

• Responsible for successful delivery of solutions for clients and business results • Collaborate effectively with team members, stakeholders, and clients to ensure successful project delivery • Provide consultative advice, recommendations, and solutions to clients • Lead through data driven analysis of business results • Make business decisions with key performance indicators and data • Collaborate with Sales for project estimates and customer inquiries • Provide management, coaching, and leadership to the team

• Strengthen the meetings and travel program by overseeing meeting policy and compliance • Manage the meetings team members • Provide strategic oversight of meeting logistics and technology services • Develop and continuously improve standard operating procedures (SOPs) • Offer training on approved tools and services

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This position is responsible for leading the Quality ERP strategy and roadmap within SyteLine Cloud, including evaluating options, defining the implementation path, and aligning stakeholders across the enterprise. The role will focus on identifying which quality processes should be managed within SyteLine, what enhancements or integrations are needed, and driving consensus and adoption among quality leaders. - Lead the development of a strategic roadmap for quality management within SyteLine Cloud ERP, including short- and long-term goals. - Evaluate existing and potential quality modules, enhancements, and integrations to support enterprise-wide quality processes. - Collaborate with quality leaders, site teams, and business stakeholders to gather requirements and align on priorities. - Define and document project plans, milestones, and detailed actions for quality-related ERP initiatives. - Serve as the primary liaison between IT, business units, and vendors for quality-related ERP functionality. - Establish and enforce standards and best practices for quality processes within SyteLine Cloud. - Coordinate and support testing and validation of quality features, including automated testing strategies. - Maintain centralized documentation and governance tools (e.g., SharePoint) for quality ERP initiatives. - Support change management and enterprise buy-in for quality roadmap execution. - Assist project managers during implementations with quality-related software and service support. - Monitor and enforce compliance with corporate IT policies, including SOX and SOC controls related to quality systems. Qualifications - 10+ years of experience in ERP systems, with a heavy focus on quality management within a manufacturing industry (preference for Aerospace Manufacturing experience). - Bachelor’s degree in related discipline. - Demonstrated project management experience. Requirements - Strong ability to document processes, standards, and policies. - Proven problem-solving and communication skills. - Ability to travel to global sites for stakeholder engagement and project support, up to 50% as needed. - Experience with quality systems, ERP implementations, and strong cross-functional collaboration.