• Leads the clear and accurate completion of complex medical writing deliverables. • Completes a variety of documents including clinical study protocols and reports. • Advises clients and study teams on data presentation and production strategies. • Serves as expert peer reviewer for internal team, providing review comments. • Assures adherence to established regulatory standards in all written documents. • Interacts and builds working relationships with clients and team members. • Identifies and proposes solutions to resolve issues, escalating as appropriate. • Mentors and leads less experienced medical writers.

• Manage and integrate AV, network technologies in support of mission-critical operations • Troubleshoot complex issues • Drive innovation to enhance the performance and reliability of AV, VTC, UC, and network systems

• Work in close collaboration with the VP, Content & Campaign Strategy to craft Swoop’s comprehensive social media strategy and calendar • Create relevant social posts, short-form video, and content to help Swoop build authority as the omnichannel marketing partner of choice for pharmaceutical brands • Create engaging, industry-relevant content that aligns with Swoop’s brand voice and fosters meaningful interactions with our audience • Monitor Swoop's LinkedIn engagement and messages • Lead awards roadmap and entry writing • Assist in drafting and distributing press releases • Develop and maintain relationships with industry journalists and media outlets • Monitor industry news and competitors’ and partners’ social media for opportunities for Swoop to contribute expert commentary on relevant topics • Compile actionable insights on PR, social media, and awards to create data-driven strategies • Prepare regular reports on key metrics in social media, PR, and awards for leadership and internal communications • Collaborate cross-functionally with internal teams • Support paid campaign asset development and reporting as needed

• You will be the primary point of contact for guests during your shift, acting as the 'voice' of our Swiss properties. • 95% Digital Communication: Managing all guest interactions via Guesty. • 5% Voice Support: Handling our emergency line for urgent issues. • Efficiently resolving guest inquiries and de-escalating issues to ensure 5-star reviews. • Working closely with our local Swiss on-site teams to ensure maintenance and cleaning are perfectly timed.