This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Financial Aid Advisor supports online learners through the tuition and financial aid process. This remote role is responsible for guiding students through payment options, collecting documentation, and ensuring compliance with federal and institutional policies. The ideal candidate will demonstrate exceptional customer service, problem-solving skills, and a commitment to student success and retention. The work schedule for the position requires some weekend and evening hours. Pay: $45,000/annually; $21.64 hourly Essential Responsibilities: - Advise students on tuition payment plans, financial aid options, and application procedures. - Collaborate with internal departments (Admissions, Student Accounts, Registrar, Advising) to support student financial needs. - In collaboration with the packaging specialist, collect and verify financial aid documentation to complete student files. - Maintain accurate records and perform timely data entry in university systems. - Counsel students with high balances or delinquent accounts to identify additional financing solutions. - Respond promptly to student inquiries and follow up to ensure resolution. - Participate in student registration and retention initiatives. - Stay current with federal financial aid regulations and university policies. - Attend training sessions and contribute to continuous improvement efforts. - Maintain a minimum of 80% “ready time” on inbound phone queue. Qualifications - Associate’s degree or equivalent experience. - Possess a thorough understanding of Title IV funds, regulations, and eligibility requirements. - Excellent phone, email, and face-to-face communication skills; maintains a positive attitude. - Proven ability to work effectively with all members of the financial aid team to improve student experience. - Excellent computer skills; proficient with Microsoft Office and university systems. - Exceptional problem-solving skills and attention to detail. - Energetic and goal-oriented; strong interest in working in a fast-paced environment that requires multi-tasking. Requirements - Must be in good standing on all federal student loans to access NSLDS. - Individuals with default status on federal student loans are not eligible for this role. - 40 hours per week, including some evening and weekend hours.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a bilingual 988 Crisis Counselor, you will be responsible for providing crisis intervention, emotional support, and resources to all help-seekers in English and Spanish via telephone. A high emphasis is placed on quality assurance and efficiency for this role. Primary Duties - Offers crisis counseling services via telephone and chat. - Works alongside shift supervisors to answer, manage, screen and conduct risk assessments of crisis calls. - Serves as a mandated reporter in cases of suspected abuse. - Maintains accurate and detailed call reports. - Fulfills continuing education requirements as requested or required for the agency and the Suicide Prevention Center program. - Assists in the training process of new counselors and volunteers. - Participates in community outreach and/or media events such as resource tables and presentations about suicide prevention. - Attends routinely scheduled meetings as requested or required for the Suicide Prevention Center. Qualifications - Fluency in required language for assigned program (Spanish). - Minimum of six months of relevant behavioral health experience, with one year of experience in crisis intervention or suicide prevention strongly preferred. - Possess a high school Diploma or equivalent. - Be 18 years of age or older. - Possess strong interpersonal skills, including the ability to empathetically engage with any individual regardless of background, and demonstrate a high level of emotional intelligence in the process. - Exceptional at multi-tasking and time management, able to drive multiple pieces of work forward simultaneously while meeting all deadlines. - Demonstrated ability to effectively use web-based platforms, electronic documentation systems, and communication tools, with strong typing and data entry skills required to accurately document interactions in real time. - Have high speed internet with an active Ethernet connection, and a quiet/confidential workspace. - Be empathetic, flexible, and adaptable to varying situations. - Have open availability and flexibility to work within the program’s operating hours, including weekends and holidays. - Be reliable and able to adhere to schedules based upon program needs. - Complete yearly required continuing education trainings. - Have knowledge of all job specific skills including safety assessment, data collection, and triage. - Goal-oriented team player with strong experience working in large and complex systems. - A commitment to team objectives and Didi Hirsch philosophies. - Successfully pass our pre-employment screening, including a background check and live scan fingerprinting. Benefits - The pay for this position is $26.00 per hour with a $3.00 overnight differential. - Schedule is 0 weekly scheduled shifts, with the expectation to pick up a minimum of 8 hours monthly based on program needs. - Availability preferred for weekends, nights and overnights. - This role requires a three-week 40-hour per week training (Monday to Friday 9:00 AM to 5:00 PM PST) at the start of employment. - Ask us about loan repayment programs you may qualify for by working at Didi Hirsch. Company Description Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation’s first Suicide Prevention Center. We are a nonprofit organization providing care to about 270,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. More than 1,000 dedicated employees and volunteers make Didi Hirsch’s work possible.

Licensed Professional Counselor (LPC) Location: Texas Setting: Remote/Telehealth Position: Full-Time Salary: $115,000 to $120,000 a year Schedule: Monday–Friday, 9:00 AM - 5:00 PM Job Summary We are seeking a Licensed Professional Counselor (LPC) for a full-time remote opportunity. This position is centered on direct client care through virtual counseling sessions. The LPC will assess needs, guide treatment, document care accurately, and help clients address mental health concerns in a way that is practical, organized, and clinically sound. Responsibilities - Provide telehealth counseling to clients across a range of mental health presentations - Perform intakes, clinical assessments, and treatment planning - Track client progress and update interventions based on response to care - Document sessions, plans, and follow-up needs in the EHR - Recognize crisis situations and act within established clinical protocols - Maintain professional, ethical, and licensing standards in all interactions - Participate in team communication and support continuity of care

Licensed Professional Counselor (LPC) Location: Texas Setting: Remote/Telehealth Position: Full-Time Salary: $115,000 to $120,000 a year Schedule: Monday–Friday, 9:00 AM - 5:00 PM Job Summary We are seeking a Licensed Professional Counselor (LPC) for a full-time remote opportunity. This position is centered on direct client care through virtual counseling sessions. The LPC will assess needs, guide treatment, document care accurately, and help clients address mental health concerns in a way that is practical, organized, and clinically sound. Responsibilities - Provide telehealth counseling to clients across a range of mental health presentations - Perform intakes, clinical assessments, and treatment planning - Track client progress and update interventions based on response to care - Document sessions, plans, and follow-up needs in the EHR - Recognize crisis situations and act within established clinical protocols - Maintain professional, ethical, and licensing standards in all interactions - Participate in team communication and support continuity of care