This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a Director of Operations to serve as the operational anchor of the company. This role is responsible for building structure, reinforcing accountability, and creating sustainable systems that support long-term growth. Success in this seat requires a systems-first mindset, strong intellectual curiosity, and the ability to translate vision into disciplined execution. This is a hands-on operational leadership role. You’ll be visible, engaged, and deeply involved in how the work flows through the organization. The Director of Operations ensures that priorities are clear, commitments are honored, and operational cadence is maintained consistently across teams. While this is not an individual contributor or technical engineering role, a strong operational presence and a working knowledge of managed IT services are essential. The Director of Operations partners closely with service leadership and service delivery but does not function as a Service Manager or ticket escalation point. Key Responsibilities - Operational Execution - Drive and improve operational workflows across service delivery, projects, and internal operations. - Establish clear processes, accountability, and structured execution rhythms. - Identify inefficiencies and implement practical, scalable solutions. - People & Accountability - Lead, coach, and support managers and team leads. - Create clarity around roles, expectations, and priorities. - Partner with leadership on performance management and development. - Hold teams accountable to commitments, timelines, and performance standards while maintaining a supportive culture. - Visibility & Performance - Ensure strategic initiatives move from idea to completion. - Track KPIs, service metrics, and operational performance. - Create visibility into progress, risks, and results. - Leadership Alignment - Work closely with ownership and leadership to align operations with business goals. - Serve as the bridge between leadership vision and team execution. - Support clear communication and coordination across departments. Qualifications - Working understanding of managed IT services or a technical services environment. - Proven experience in an operations leadership role (Director of Operations, Head of Operations, or similar). - Background in leading teams and managers within a service-based organization. - Demonstrated ability to build repeatable systems and establish consistent operational cadence in a growing organization. - Strong experience in process improvement, execution, and accountability. - Strong intellectual curiosity with a commitment to continuous learning and operational improvement in a technology-driven environment. - Calm, organized, and decisive leadership style with a systems-first mindset. - Comfort balancing strategy with hands-on operational involvement. Nice to Have - Experience in a Managed Services Provider (MSP), IT services, or technical services environment. - Familiarity with service delivery metrics, SLAs, and project management workflows. What This Role Is Not - This role is not a strategy-only position; it requires translating leadership vision into execution and measurable operational results. - It is not a super Service Manager, a ticket escalation point, or a technical architect role. - It is not focused on driving rapid change for its own sake; it is responsible for building sustainable systems, reinforcing accountability, and protecting operational rhythm as the company scales. - This role requires patience with process, consistency in execution, and comfort working within structure. Benefits - Medical benefits - Paid Time Off (PTO) - Paid holidays - Supportive leadership culture focused on accountability, clarity, and continuous improvement - Opportunity to influence how teams, processes, and systems evolve as the company grows - Additional benefits and details will be discussed during the interview process Location & Work Arrangement This role is open to remote candidates. Candidates located within driving distance of Madison, GA will participate in hybrid collaboration and periodic in-office meetings. On-site presence will be required during onboarding, with additional in-person time as needed for leadership planning and team coordination. How to Apply Apply with your resume. Qualified candidates will be contacted to begin our structured interview and assessment process. No Phone Calls. Please no phone calls or direct inquiries regarding this position. Qualified candidates will be contacted as part of the interview process. BDManagedIT is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status in accordance with applicable law.

• Responsible for providing Currance Standard Operating Procedure (SOP), accounts receivable follow up, training to new employees, including retraining as needed. • Develop training materials, review HealthStream courses and work with Human Capital training team to identify courses for new employees to take. • Conduct classroom and virtual training. Complete special project needs as requested. • Develop educational resources, user guides and job aids (training docs/PPP, checklists, quizzes/test, etc.). • Identify, create, implement and maintain Standard Operating Procedures. • Partner with department leaders to assess post-training development needs for all team members.

This is a fantastic opportunity to work from the comfort of your own home! We are excited to offer a fully remote position with a reputable and thriving company. Currently, we are recruiting in select states across the US: AZ, FL, GA, ID, KS, LA, MI, MN, NC, NE, TX, UT, VA, MO, OK. The wage for this position is $23.55 per hour, equivalent to an annual salary of $49,000 Please apply to only one location only per role. As a fully remote company, we post to multiple locations. Applying for more than one location could result in receiving multiple communications around a position. Are you thrilled by the idea of assisting entrepreneurs nationwide in achieving their dreams of launching their own businesses? For more than 23 years, Guidant Financial has been committed to empowering entrepreneurs and enhancing the growth of small businesses.. So far, we have distributed an impressive $5 billion in funding, supporting the launch of over 30,000 businesses and generating nearly 100,000 jobs that enrich the economy. We aim to inspire and empower you just as we do for the entrepreneurs we assist, allowing you to make a meaningful impact on their success and your own career path. At Guidant, we believe in empowering our employees to make a genuine difference for our clients and their own professional paths. Our commitment to ownership is reflected in our daily work through accountability, innovative problem-solving, and diligent follow-through. We are on an exciting journey towards becoming an ESOP company, further solidifying our dedication to shared accountability and long-term prosperity. Our Values Adaptability: Embracing change is your superpower. You are always ready to seize opportunities to adapt and inspire others along the way. Connection: Building meaningful connections is at the core of what you do. Elevating others is your way of growing and empowering yourself. Excellence: You thrive outside of your comfort zone, constantly seeking ways to improve. Your unquenchable curiosity fuels your drive to make things better. Role Summary As a Retirement Plan Specialist at Guidant Financial you will take the first step down the path of learning the full process of what it takes to administer, test and report on 401(k) plans. Through accelerated learning, in-depth training and practical experience, you will quickly grow from document review to administering basic plans. You’ll review documents submitted by our clients, proactively keep clients updated on progress and help clients understand the year-end reporting documents necessary to complete government filings, including the annual 5500 return. What You'll Be Doing: - Work with clients to obtain necessary information to prepare the annual reporting - Review documents submitted by clients for completeness and accuracy - Reconcile plans with only rollovers and plan stock using Excel and administration software - Utilize administration software to complete 401(k) testing and reporting - Make outgoing reminder calls and send emails to clients during the plan year reporting process - Prepare required 401(k) plan government filings, including the IRS Form 5500, using filing software - Educate clients regarding the administration of their 401(k) plan and 401(k) plan documents Extra Tasks - Share knowledge and explain complex topics simply - Training on concepts for a Retirement Plan Administrator I - Performs other duties as required

This is a fantastic opportunity to work from the comfort of your own home! We are excited to offer a fully remote position with a reputable and thriving company. Currently, we are recruiting in select states across the US: AZ, FL, GA, ID, KS, LA, MI, MN, NC, NE, TX, UT, VA, MO, OK. The wage for this position is $23.55 per hour, equivalent to an annual salary of $49,000 Please apply to only one location only per role. As a fully remote company, we post to multiple locations. Applying for more than one location could result in receiving multiple communications around a position. Are you thrilled by the idea of assisting entrepreneurs nationwide in achieving their dreams of launching their own businesses? For more than 23 years, Guidant Financial has been committed to empowering entrepreneurs and enhancing the growth of small businesses.. So far, we have distributed an impressive $5 billion in funding, supporting the launch of over 30,000 businesses and generating nearly 100,000 jobs that enrich the economy. We aim to inspire and empower you just as we do for the entrepreneurs we assist, allowing you to make a meaningful impact on their success and your own career path. At Guidant, we believe in empowering our employees to make a genuine difference for our clients and their own professional paths. Our commitment to ownership is reflected in our daily work through accountability, innovative problem-solving, and diligent follow-through. We are on an exciting journey towards becoming an ESOP company, further solidifying our dedication to shared accountability and long-term prosperity. Our Values Adaptability: Embracing change is your superpower. You are always ready to seize opportunities to adapt and inspire others along the way. Connection: Building meaningful connections is at the core of what you do. Elevating others is your way of growing and empowering yourself. Excellence: You thrive outside of your comfort zone, constantly seeking ways to improve. Your unquenchable curiosity fuels your drive to make things better. Role Summary As a Retirement Plan Specialist at Guidant Financial you will take the first step down the path of learning the full process of what it takes to administer, test and report on 401(k) plans. Through accelerated learning, in-depth training and practical experience, you will quickly grow from document review to administering basic plans. You’ll review documents submitted by our clients, proactively keep clients updated on progress and help clients understand the year-end reporting documents necessary to complete government filings, including the annual 5500 return. What You'll Be Doing: - Work with clients to obtain necessary information to prepare the annual reporting - Review documents submitted by clients for completeness and accuracy - Reconcile plans with only rollovers and plan stock using Excel and administration software - Utilize administration software to complete 401(k) testing and reporting - Make outgoing reminder calls and send emails to clients during the plan year reporting process - Prepare required 401(k) plan government filings, including the IRS Form 5500, using filing software - Educate clients regarding the administration of their 401(k) plan and 401(k) plan documents Extra Tasks - Share knowledge and explain complex topics simply - Training on concepts for a Retirement Plan Administrator I - Performs other duties as required