Overview We are currently hiring motivated individuals for a Remote Technical Support Representative position. In this role, you will assist clients with travel-related inquiries, booking support, reservation coordination, and issue resolution. No prior travel industry experience is required. Training and ongoing support are provided. What Youll Do - Respond to client inquiries via phone, email, and online platforms - Assist with travel bookings, reservations, confirmations, and updates - Research and compare travel options using approved systems - Troubleshoot booking issues and resolve service concerns - Maintain accurate records and documentation - Support clients with itinerary details and travel information What Were Looking For - Strong communication and customer service skills - Detail-oriented and organized - Comfortable working independently in a remote environment - Basic computer skills and reliable internet access - At least 18 years old - Legally authorized to work in the U.S., U.K., Mexico, Australia, or Spain - English proficiency What We Offer - 100% Remote position - Flexible scheduling - Training provided - Incentive programs and travel-related perks - Growth opportunities

Role Summary We are seeking a Remote Support Agent to serve as the primary point of contact for our clients, supporting travel coordination and ensuring booking details are accurate and complete. In this fully remote role, you will assist with itinerary organization, reservation management, and client communication to deliver smooth and reliable travel experiences. This position is ideal for detail-oriented individuals who enjoy problem-solving, customer service, and working independently in a virtual environment. No prior travel experience is required; training and tools are provided. Primary Responsibilities - Assist clients with organizing and coordinating personalized travel itineraries - Research, compare, and confirm reservation options using approved systems - Provide accurate information and thoughtful recommendations based on client preferences and budgets - Communicate professionally with clients via email, phone, and messaging platforms - Manage booking updates, schedule changes, and service-related inquiries efficiently - Maintain accurate client records, documentation, and booking details - Participate in required training sessions, meetings, and professional development Required Qualifications - Strong written and verbal communication skills with a professional approach - High attention to detail and strong organizational abilities - Basic computer proficiency and reliable high-speed internet access - Ability to work independently and remain productive in a remote setting - Must be at least 18 years of age - Legal eligibility to work in the U.S., U.K., Mexico, Australia, or Spain What We Offer - Fully remote role with flexible scheduling - Comprehensive training and ongoing professional development - Access to incentive programs and travel-related perks - Supportive, collaborative team environment

Role Description Xplore is now hiring Bilingual Virtual Technical Support Specialist in the Cornwall, Ontario / Fredericton, New Brunswick / Woodstock, New Brunswick area to fully train and work all from the comfort of your own home! - Connect directly with customers to support in solving challenges they face. - Learn through multiple development channels. - Multi-task while managing stress in a work-from-home environment. - Complete at-home learning with a robust training program. Qualifications - Bilingualism (French/English) is an asset. - Experience in a contact center environment considered an asset. - Previous remote working experience is an asset. - Strong customer focus and a willingness to learn. - Self-motivated with a demonstrated ability to work independently and manage time effectively. - Highly reliable with the ability to maintain regular attendance and punctuality. - A high level of accountability and trustworthiness. - Well-developed interpersonal and customer service skills. - Strong time management and organizational skills. - Ability to analyze and solve problems with strong attention to detail. - Ability to prioritize and multi-task while adapting in a fast-paced work environment. Requirements - Advanced technical troubleshooting with customers calling to resolve concerns related to internet/network connectivity and email. - Providing an excellent customer experience by interacting with customers in a courteous, knowledgeable and professional manner. - Liaise with internal departments to investigate and escalate technical issues as appropriate including Channel Support and Network Operations. - Documenting and prioritizing trouble tickets and technical issues on customer accounts. - Maintaining extensive knowledge of technical troubleshooting for Xplore products and staying current on relative technology advancements. Benefits - Competitive compensation package. - $3.00/hour Bilingual Premium (French/English). - Eligible for an additional employee loyalty bonus of up to $1000. - Bonus incentive opportunities up to $2,800 annually. - Excellent company benefits including health and dental. - Matched participation in group RRSP. Condition of Employment As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process. Accessibility Commitment Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

• Analyse knowledgebase user engagement data and contribute helpful content to improve the customer experience. • Receive, analyse and manage customer support cases and provide meaningful solutions to ensure customer success. (new or existing knowledge base articles, remote support, scheduled training, troubleshooting and advice) • Provide customers with space planning advice that goes beyond mere technical support to ensure that they achieve their goals. • Analyse customer support cases to determine new features to be logged for development and deployment/software errors to be logged for immediate fixing. • Provide data analysis, processing and validation using excel and SQL. • Subject to a rotational on-call schedule with remuneration above your monthly total cost to company salary.