Role Summary We are seeking a Remote Support Agent to serve as the primary point of contact for our clients, supporting travel coordination and ensuring booking details are accurate and complete. In this fully remote role, you will assist with itinerary organization, reservation management, and client communication to deliver smooth and reliable travel experiences. This position is ideal for detail-oriented individuals who enjoy problem-solving, customer service, and working independently in a virtual environment. No prior travel experience is required; training and tools are provided. Primary Responsibilities - Assist clients with organizing and coordinating personalized travel itineraries - Research, compare, and confirm reservation options using approved systems - Provide accurate information and thoughtful recommendations based on client preferences and budgets - Communicate professionally with clients via email, phone, and messaging platforms - Manage booking updates, schedule changes, and service-related inquiries efficiently - Maintain accurate client records, documentation, and booking details - Participate in required training sessions, meetings, and professional development Required Qualifications - Strong written and verbal communication skills with a professional approach - High attention to detail and strong organizational abilities - Basic computer proficiency and reliable high-speed internet access - Ability to work independently and remain productive in a remote setting - Must be at least 18 years of age - Legal eligibility to work in the U.S., U.K., Mexico, Australia, or Spain What We Offer - Fully remote role with flexible scheduling - Comprehensive training and ongoing professional development - Access to incentive programs and travel-related perks - Supportive, collaborative team environment

Role Description Xplore is now hiring Bilingual Virtual Technical Support Specialist in the Cornwall, Ontario / Fredericton, New Brunswick / Woodstock, New Brunswick area to fully train and work all from the comfort of your own home! - Connect directly with customers to support in solving challenges they face. - Learn through multiple development channels. - Multi-task while managing stress in a work-from-home environment. - Complete at-home learning with a robust training program. Qualifications - Bilingualism (French/English) is an asset. - Experience in a contact center environment considered an asset. - Previous remote working experience is an asset. - Strong customer focus and a willingness to learn. - Self-motivated with a demonstrated ability to work independently and manage time effectively. - Highly reliable with the ability to maintain regular attendance and punctuality. - A high level of accountability and trustworthiness. - Well-developed interpersonal and customer service skills. - Strong time management and organizational skills. - Ability to analyze and solve problems with strong attention to detail. - Ability to prioritize and multi-task while adapting in a fast-paced work environment. Requirements - Advanced technical troubleshooting with customers calling to resolve concerns related to internet/network connectivity and email. - Providing an excellent customer experience by interacting with customers in a courteous, knowledgeable and professional manner. - Liaise with internal departments to investigate and escalate technical issues as appropriate including Channel Support and Network Operations. - Documenting and prioritizing trouble tickets and technical issues on customer accounts. - Maintaining extensive knowledge of technical troubleshooting for Xplore products and staying current on relative technology advancements. Benefits - Competitive compensation package. - $3.00/hour Bilingual Premium (French/English). - Eligible for an additional employee loyalty bonus of up to $1000. - Bonus incentive opportunities up to $2,800 annually. - Excellent company benefits including health and dental. - Matched participation in group RRSP. Condition of Employment As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process. Accessibility Commitment Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

• Analyse knowledgebase user engagement data and contribute helpful content to improve the customer experience. • Receive, analyse and manage customer support cases and provide meaningful solutions to ensure customer success. (new or existing knowledge base articles, remote support, scheduled training, troubleshooting and advice) • Provide customers with space planning advice that goes beyond mere technical support to ensure that they achieve their goals. • Analyse customer support cases to determine new features to be logged for development and deployment/software errors to be logged for immediate fixing. • Provide data analysis, processing and validation using excel and SQL. • Subject to a rotational on-call schedule with remuneration above your monthly total cost to company salary.

Role Description As technical support, your main duties would be as follows: - Analyse knowledgebase user engagement data and contribute helpful content to improve the customer experience. - Receive, analyse and manage customer support cases and provide meaningful solutions to ensure customer success (new or existing knowledge base articles, remote support, scheduled training, troubleshooting and advice). - Provide customers with space planning advice that goes beyond mere technical support to ensure that they achieve their goals. - Analyse customer support cases to determine new features to be logged for development and deployment/software errors to be logged for immediate fixing. - Provide data analysis, processing and validation using Excel and SQL (a mandatory course for this will be a part of your onboarding). - Be subject to a rotational on-call schedule, with remuneration for “On-call” time over and above your monthly total cost to company salary. - Work remotely, with a monthly Cost to Company between R18 000 and R22 000 (depending on your qualifications and experience). Qualifications - Any relevant IT certificates or qualifications would be advantageous. - Strong written and oral communication skills in English. - An additional language will be advantageous, specifically Spanish, Portuguese, French or another widely spoken language. Requirements - Knowledge of the principles of customer service in relation to software products. - DotActiv Enterprise software knowledge. - Computer packages & systems currently in use by the company. - Project management. - Customer coaching & support. - Competent use of job-specific in-house systems used by the company. - Intermediate MS Office (Word, Excel, PowerPoint) & deploy ability within Google Suite. - Basic to Intermediate MS SQL or similar solution. - Problem-solving (Troubleshooting). - Intermediate MS Operating Systems (Windows 10, 11, Server). - Ability to test software for bugs and feature readiness. - IIS/SSL Certificates. Soft Skills - Ability to patiently support, educate and assist customers. - Good oral & written communication skills. - Excellent client relationship skills (Quality client engagement). - High capacity to represent the brand. - Ability to multitask & remain attentive in an often-busy environment. - Be naturally calm and focused. - Be versatile if participation in other types of activity is required. - Team player (especially within a matrix project environment). Character Traits - Empathetic. - Able to deal with regular stress peaks. - Curious. - Positive and Upbeat. - Technician/Problem solver at heart. Benefits - Starting monthly Cost to Company salary of between R18k and R22k, depending on your qualifications and experience. - Working remotely and assisting customers remotely online. - Significant investment in your development (both internal and external training). - Transparent job grading system for fair pay. - Developmental path specific to your circumstances, allowing you to grow your career with us.