• Own the end-to-end design delivery operating model for the Product / Delivery track. • Establish practical standards for how design estimates, prioritizes, and aligns with product roadmaps. • Help cultivate a strong culture of design craft, accountability, and continuous improvement. • Run core design rituals — critiques, design reviews, lock decisions, handoff checkpoints, and retrospectives. • Integrate design into our strategic delivery lifecycle process by partnering with Product, Engineering, and the Head of Strategic Delivery. • Ensure all design outputs meet global requirements including accessibility, analytics, localization readiness, and documentation standards that you develop and manage. • Lead multiple interconnected design systems, guiding their evolution, governance, and cross-surface utilization. • Improve and scale design processes, identifying bottlenecks, optimizing workflows, and introducing structured practices that raise velocity, clarity, and quality across the team. • Foster strong cross-functional alignment, helping teams understand design decisions, tradeoffs, and rationale.

• Own provider-facing product areas from problem framing through shipped, measured outcomes. • Translate clinical and operational complexity into clear workflows, information architecture, and interaction patterns. • Partner with Product and Engineering to define scope, success metrics, and iteration plans. • Facilitate working sessions that drive shared understanding and decision-making. • Plan and run research with support from Research, including discovery, concept validation, usability testing, and post-launch feedback loops. • Create user flows, prototypes, and high-fidelity designs with clear rationale and decision logs. • Provide detailed handoff materials and partner with Engineering during build to ensure design quality through launch. • Use and extend the design system to raise quality and consistency across surfaces. • Collaborate with Brand/Creative to ensure provider tools maintain Octave’s brand aesthetic and standards, while prioritizing clarity, trust, and clinical usability. • Mentor other designers through critique, pairing, and practical guidance; contribute to team norms and craft standards.

As a Junior Digital PR Associate, you’ll work at the intersection of SEO, PR, brand storytelling, and emerging AI-powered tools. You’ll help promote impactful content that connects with audiences, using data and search insights to support smart, effective execution. You’ll build and maintain relationships with journalists, influencers, and industry experts to help amplify our content and grow brand visibility. You’ll support the promotion process, including campaign ideation, outreach, distribution, and performance analysis, learning to optimize campaigns based on real-time insights. A successful Junior Digital PR Associate is curious, detail-oriented, and excited to learn the fundamentals of SEO and digital PR. You’re a strong writer with a knack for telling compelling stories from data, able to juggle multiple priorities in a fast-paced, collaborative environment, and eager to explore how tools like AI can support research, ideation, and outreach. This role is ideal for a recent graduate or early-career professional who’s eager to learn by doing. From day one, you’ll contribute to meaningful campaigns while receiving the guidance, feedback, and training needed to grow your skills and confidence. Digital PR Strategy & Execution - Support the planning and execution of digital PR campaigns that drive media coverage, referral traffic, social engagement, and brand awareness for ConsumerAffairs. - Stay tapped into trends across news, pop culture, and digital marketing to help inspire timely, relevant campaign ideas. - Write compelling, tailored pitches that capture journalists’ attention and help earn high-quality media coverage across top-tier and niche outlets. - Build and maintain relationships with media contacts, including journalists, editors, and influencers, while keeping outreach organized and up to date. - Support media interview preparation for TV, radio, and digital outlets, including briefing materials, talking points, and coordination with internal stakeholders. - Monitor competitor activity and flag relevant trends, media moments, and industry opportunities for the broader team. - Collaborate across teams to brainstorm creative content ideas and support initiatives that grow ConsumerAffairs’ authority and visibility.

• Take ambiguous product problems and frame them into clear design solutions • Own the quality standard for design and ensure cohesion and unity across application surfaces • Complete designs directly and, as needed, direct contractors and collaborators • Define and run the Design critique process, ensuring high quality designs ship consistently • Collaborate with integrity and be open to feedback without defensiveness • Use AI tools to accelerate your work