• Managing day-to-day client delivery, operations, and project execution for Loan Manager. • Driving contract renewals, new account portfolio setups, and cross-sell opportunities with partner services. • Collaborating with internal teams to provide strategic insights for the roadmap, testing new releases, and problem-solving for platform and business unit success. • Advising clients and prospects with expert guidance on loan/lease servicing to improve efficiency and profitability. • Preparing monthly management reports and delivering business and technical consulting that drives project revenue. • Monthly billing and contract management to ensure accuracy and timeliness of invoices to client(s). • Supporting sales enablement including Loan Manager demos, presentations and industry conferences.

• Conduct clinical assessments and review health data to evaluate member needs and program eligibility • Assess member readiness, health literacy, and technology capability • Engage members in chronic condition support and personalized coaching • Provide individualized telephonic health coaching using motivational interviewing • Support sustainable behavior change and promote positive health outcomes • Empower members to make informed healthcare decisions • Apply clinical guidelines, policy criteria, and regulatory standards • Consult with supervisors and Medical Directors to address barriers • Identify and escalate quality-of-care concerns • Provide accurate health information to support understanding • Develop and maintain individualized care plans • Document all interactions per regulatory and accreditation requirements • Monitor progress and adjust plans to meet member needs

• Provide technical consultation, assist in proposal development, and support technical sales efforts • Act as a subject matter expert • Maintain strong client relationships • Lead design workshops for complex solutions • Develop and maintain customer-facing materials • Estimate effort for service engagements and contribute technical input • Design and oversee infrastructure upgrades • Provide 24x7 support for critical systems • Conduct expert-level throughput analysis, root cause analysis, and infrastructure planning • Provide technical assistance for Disaster Recovery exercises

• As a Senior Consultant, you will be a lead player on your account teams working with junior colleagues and supporting your Account Directors to meet tactical and strategic needs, all of which will inform impactful business decisions for your clients. • Immersing yourself in not only the clients business, but also the perspective of their customers, to bring relevant and strategic ideas and recommendations to your work. • Shaping project briefs, asking the right questions to define project objectives that will deliver meaningful results. • Developing project plans efficiently to ensure objectives are met, timelines adhered to and team members are clear on their roles and contributions. • Designing a range of creative and rigorous market research approaches that yield deeply rich and human data. • Executing custom quantitative and qualitative research and other project methodologies, and honing research design and analysis skills. • Analyzing data from multiple sources (from first-hand consumer responses to secondary knowledge) to tell compelling stories that highlight the what, so what, and now what for our clients. • Writing persuasive reports and deliverables; displaying versatility in writing styles and formats (e.g., from quick team emails to C-suite communications), effectively adapting your writing to diverse audiences. • Presenting insights to clients in an engaging and inspiring way, with an eye towards actionable next steps. • Managing and building relationships with clients on a day-to-day basis, with the long-term goal of becoming a trusted advisor. • Collaborating regularly with your account teams, to ensure a diversity of perspective that elevates all work; inclusive of coaching junior team members on research design, project execution, research analysis & reporting, and client management. • Taking a consultative mindset, drawing from your experience and insights from other industries, projects and references to add depth to project work and relationships.