• Conduct clinical assessments and review health data to evaluate member needs and program eligibility • Assess member readiness, health literacy, and technology capability • Engage members in chronic condition support and personalized coaching • Provide individualized telephonic health coaching using motivational interviewing • Support sustainable behavior change and promote positive health outcomes • Empower members to make informed healthcare decisions • Apply clinical guidelines, policy criteria, and regulatory standards • Consult with supervisors and Medical Directors to address barriers • Identify and escalate quality-of-care concerns • Provide accurate health information to support understanding • Develop and maintain individualized care plans • Document all interactions per regulatory and accreditation requirements • Monitor progress and adjust plans to meet member needs

• Provide technical consultation, assist in proposal development, and support technical sales efforts • Act as a subject matter expert • Maintain strong client relationships • Lead design workshops for complex solutions • Develop and maintain customer-facing materials • Estimate effort for service engagements and contribute technical input • Design and oversee infrastructure upgrades • Provide 24x7 support for critical systems • Conduct expert-level throughput analysis, root cause analysis, and infrastructure planning • Provide technical assistance for Disaster Recovery exercises

• As a Senior Consultant, you will be a lead player on your account teams working with junior colleagues and supporting your Account Directors to meet tactical and strategic needs, all of which will inform impactful business decisions for your clients. • Immersing yourself in not only the clients business, but also the perspective of their customers, to bring relevant and strategic ideas and recommendations to your work. • Shaping project briefs, asking the right questions to define project objectives that will deliver meaningful results. • Developing project plans efficiently to ensure objectives are met, timelines adhered to and team members are clear on their roles and contributions. • Designing a range of creative and rigorous market research approaches that yield deeply rich and human data. • Executing custom quantitative and qualitative research and other project methodologies, and honing research design and analysis skills. • Analyzing data from multiple sources (from first-hand consumer responses to secondary knowledge) to tell compelling stories that highlight the what, so what, and now what for our clients. • Writing persuasive reports and deliverables; displaying versatility in writing styles and formats (e.g., from quick team emails to C-suite communications), effectively adapting your writing to diverse audiences. • Presenting insights to clients in an engaging and inspiring way, with an eye towards actionable next steps. • Managing and building relationships with clients on a day-to-day basis, with the long-term goal of becoming a trusted advisor. • Collaborating regularly with your account teams, to ensure a diversity of perspective that elevates all work; inclusive of coaching junior team members on research design, project execution, research analysis & reporting, and client management. • Taking a consultative mindset, drawing from your experience and insights from other industries, projects and references to add depth to project work and relationships.

Description Who We Are Joffe Emergency Services is an all-in-one provider of expert emergency response training, event safety, and disaster preparedness supplies for individuals, schools, non-profits, small businesses, and corporations throughout the country. Our goal is to save lives and prevent emergencies through highly skilled response training that builds trust, demonstrates respect, and empowers learners to apply life-saving techniques to any individual in need, under any circumstances. Who You Are We're seeking a Los Angeles-based Safety Consultant to add to our LAMP team (Learning & Management Practice) and to serve as the primary point of contact for assigned clients, partnering with them to identify safety concerns, establish preparedness goals, and build programs that create safe, empowered communities. The Safety Consultant’s role is to teach, equip, and support clients in all things safety, as well as collaborating closely with the Division’s leadership and other Joffe consultants to ensure client concerns are met, and content and resources are developed. The ideal candidate will have a background working in or with K-12 schools as well as an extensive knowledge of emergency management and preparedness. Requirements Essential Responsibilities - Client Relations - Partner with the client’s leadership to identify safety concerns and goals. Create and manage a program to achieve a safe, empowered, and prepared community - Primary contact for clients after they have contracted with Joffe emergency services for school safety - Facilitate 1:1 thought partnership calls - Establish big picture goals at the beginning of the contract - Create a schedule of engagement via a timeline and priorities document - Collaborate with School Health Services and Event Safety Divisions to train and support EMT and Health Coordinators to provide client staff members with a wide array of advanced disaster response skills and on-site preparedness and crisis support - Manage internal and institutional knowledge of individual schools - Collaborate on the creation of resources and training presentations - Establish continuous and open lines of communication - Manage shared folders and resources for clients - Pre-empt and anticipate client questions and concerns - Look for collaboration and connection opportunities with clients - Manage out-of-scope questions and requests - Support one-off requests - Plan and execute risk assessments of campuses virtually and/or on-site, deliver comprehensive reports on findings and recommendations, and partner with clients to build a plan to operationalize the recommendations - Time Tracking - Track client engagement hours to ensure client-consultant relationship remains within hourly parameters - Addresses time concerns that arise regarding above to ensure equitable and sustainable division of consultant time between clients - Communications & Content Creation - Manage content creation project workflow, developing strategy for content creation including contractor support and external needs as appropriate - Support content creation and facilitation of ongoing Joffe outreach efforts, which could include web pages, webinars, newsletters, association partnerships, and conference presentations & sessions - Create resources that can be adapted and used by clients and other members of the Joffe team - As necessary, act as liaison with vendors and partner organizations - Technology - Manage and support the implementation and improvement of the LAMP Division's existing and planned marketing materials, webpages, and resources - Engage in active improvement of current client management, project management, and time tracking systems and applications - Emergency Response - Participate in On-Call (24/7): Emergency Line Support - Act as an Incident Commander for regional incidents as assigned by Division management - Other Responsibilities - Communicate and coordinate with other divisions and colleagues in a timely and professional manner - Perform other duties and tasks as assigned. Qualifications - Must reside in the Los Angeles area - Bachelor’s Degree - Healthcare/Educational Institution Experience - CPR/First Aid/AED Certification - Strong computer skills; proficient in Microsoft Office and Google Suite - Collaborative, team player, confident in front of large groups and public speaking - Keen understanding and excellence with administrative duties; high attention to detail - Excellent trainer and communicator in written and verbal communication - Incident Command System (ICS) 100, 200, 700, 800 courses - Willingness to travel 70% of time Job Details and Benefits - Schedule: Full-Time - Benefits: Medical, Dental, Vision, STD/LTD, Life, FSA - Matching 401(k) - Untracked PTO - Fully remote work with flexible work schedule - Compensation: $75,000 - $90,000 per year