• Conduct orientation sessions for new employees • Introduce staff to organizational policies, programs, and service expectations • Ensure all onboarding steps are completed for new hires • Support new employees as they transition into their roles • Manage and maintain training modules within the LMS platform • Assign required courses to new employees • Monitor and track staff training completion • Update training materials as program policies evolve • Provide training on housing stabilization services and program expectations • Teach documentation standards and service note requirements • Support staff understanding of Medicaid service documentation • Coordinate training related to client engagement, housing search strategies, and community resource navigation • Coordinate shadowing opportunities for new staff • Support practical learning experiences • Provide coaching to staff during their first 30–60 days • Work closely with supervisors to ensure new staff develop strong service delivery skills • Facilitate periodic staff training sessions • Identify skill gaps and training opportunities • Recommend improvements to training systems and onboarding processes • Support ongoing professional development for staff

Pay: $24.51 - $29.52 per hour Job description: About Our Organization: We are a New Jersey-based human services organization providing Housing Supports, Home Health, and Intellectual & Developmental Disabilities (IDD) services to individuals across all 21 counties in New Jersey. Our programs are designed to help individuals experiencing housing instability, healthcare challenges, or developmental disabilities access the support they need to live safely and independently within their communities. Through partnerships with Medicaid programs, managed care organizations, healthcare providers, and community organizations, our team works to ensure individuals receive housing stabilization services, healthcare coordination, and community-based support. Our Housing Supports program assists individuals in: - locating safe and affordable housing - securing and maintaining stable tenancy - navigating housing barriers and landlord relationships - connecting to healthcare and community services Our Home Health and IDD programs provide additional services that help individuals maintain independence and improve quality of life. As our programs continue to grow statewide, we are seeking a Training & Onboarding Coordinator to ensure new staff receive the training and support needed to deliver high-quality services. Position Overview The Training & Onboarding Coordinator is responsible for preparing new employees to successfully serve individuals receiving housing stabilization services, home health support, and IDD services. This role leads staff onboarding, training coordination, and workforce development efforts to ensure employees understand program policies, service delivery expectations, documentation standards, and client engagement practices. The coordinator will manage the organization’s Learning Management System training platform, deliver new employee orientation, and support new staff during their first 30–60 days of employment. This role helps ensure staff are fully prepared to support individuals experiencing housing instability, medical challenges, and developmental disabilities. Key ResponsibilitiesNew Hire Onboarding - Conduct orientation sessions for new employees - Introduce staff to organizational policies, programs, and service expectations - Ensure all onboarding steps are completed for new hires - Support new employees as they transition into their roles Training Program Management - Manage and maintain training modules within the LMS platform - Assign required courses to new employees - Monitor and track staff training completion - Update training materials as program policies evolve Staff Training & Development - Provide training on housing stabilization services and program expectations - Teach documentation standards and service note requirements - Support staff understanding of Medicaid service documentation - Coordinate training related to client engagement, housing search strategies, and community resource navigation Field Training Support - Coordinate shadowing opportunities for new staff - Support practical learning experiences - Provide coaching to staff during their first 30–60 days - Work closely with supervisors to ensure new staff develop strong service delivery skills Continuous Workforce Development - Facilitate periodic staff training sessions - Identify skill gaps and training opportunities - Recommend improvements to training systems and onboarding processes - Support ongoing professional development for staff Qualifications Preferred qualifications include: - Bachelor’s degree in Education, Social Work, Human Services, Healthcare Administration, or related field (preferred) - 2–3 years experience in workforce training, onboarding, or staff development - Experience working in human services, healthcare, housing programs, or IDD services - Experience delivering training sessions or facilitating group learning - Strong organizational and communication skills - Comfort using online learning platforms such as LMS systems Skills & Competencies Successful candidates will demonstrate: - strong training and presentation skills - excellent communication and interpersonal abilities - strong organizational and time management skills - ability to mentor and coach new employees - attention to detail and ability to maintain training records Why Join Our Team Joining our organization provides an opportunity to make a meaningful impact in communities across New Jersey by helping individuals access housing, healthcare services, and community support. Our team is dedicated to improving the lives of individuals experiencing housing instability and supporting those with healthcare and developmental needs. As we continue to expand our programs, we are committed to building a well-trained workforce capable of delivering high-quality services. Benefits: - 401(k) - Health insurance - Paid time off

• Oversee the account opening and asset transfer process for all firm channels, including Marketing, CRP, SRP, and Advisor Teams. • Establish and monitor KPIs including cycle time, NIGO rates, throughput, SLAs, and quality metrics to drive accountability and performance. • Develop and implement best practices and standardized operating procedures for onboarding workflows. • Manage team capacity planning to support peak onboarding volumes while maintaining a high-touch, client-focused service model. • Address and resolve onboarding challenges with urgency to minimize disruption to the advisor and client experience. • Partner closely with internal teams and advisor groups to understand advisor/client needs and design effective workflows. • Serve as a trusted operational partner to Advisors, proactively communicating updates and managing escalations. • Lead and coordinate onshore and offshore teams to ensure seamless execution and consistent service standards. • Monitor performance of distributed teams, providing coaching, feedback, and development opportunities. • Build and maintain strong relationships across leadership, external partners, custodians, and vendors. • Identify opportunities, design scalable workflows, and execute strategic initiatives to enhance onboarding efficiency. • Evaluate and redesign processes to improve accuracy, scalability, and risk mitigation. • Partner with Product and Technology teams to enhance and drive adoption of account opening technology solutions. • Develop and adhere to Service Level Agreements, quality control standards, and process documentation. • Drive adoption of Client Service Operations offerings through clear communication of value and continuous refinement. • Recruit, mentor, and lead a high-performing operations team aligned with organizational values. • Build unified, collaborative teams across multiple locations. • Provide coaching and training to foster team growth and operational excellence. • Align daily team execution with strategic organizational priorities. • Encourage cross-training and professional development to improve productivity and service quality.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves being a crucial part of our Telehealth Clinic and Outpatient programs. You will be the first point of contact for individuals seeking our services, ensuring that appointments are scheduled seamlessly. - Be the friendly first point of contact for individuals, helping them schedule appointments and access telehealth services. - Explain telemedicine services to individuals served, referral partners, medical offices, schools, and community agencies. - Help individuals successfully connect to their telehealth appointments (tech support stars welcome!). - Process and manage referrals, schedules, eligibility, consents, and documentation in our electronic health record. - Coordinate care-related tasks such as lab requests, medical records, and required forms. - Ensure provider schedules are accurate, complete, and aligned with scheduling guidelines. - Support daily administrative workflows including faxes, emails, eligibility checks, and payment processing. Qualifications - High School Diploma or GED (Associate's or Bachelor's degree preferred). - At least 1 year of experience in a medical, clinical, or fast-paced office setting. - A designated home workspace with reliable internet. - Strong communication, organization, and problem-solving skills. - Comfort using technology, portals, scheduling systems, and EHRs. - Bilingual skills are a plus! Benefits - Health Insurance Options – includes a preloaded benefit card to help cover out-of-pocket expenses. - Dental & Vision Insurance. - 401(k) Retirement Plan. - Generous PTO & Sick Time. - Robust Employee Assistance Program (EAP) – mental health, legal, financial & more, available digitally and in person. - Employer-Paid Life & AD&D Insurance. - Optional Supplemental Coverage: Life Insurance, Short-Term & Long-Term Disability, Critical Illness (with cancer protection), Accident Insurance.