This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As we continue to grow, we are seeking a dynamic and experienced Account Coordinator to join our team and drive our relationships with hyperscale clients to new heights. This position is ideal for a detail-oriented professional who thrives in a dynamic environment, juggling multiple responsibilities across finance, compliance, safety, vendor management, and operational excellence. The ideal candidate will have strong analytical skills, excellent communication abilities, and a results-driven mindset to ensure smooth and efficient execution of business functions. Salary: $65,000-$85,000/yr Work Schedule: Monday - Friday | 8:00am - 5:00pm Please note: This is a remote position and will require occasional travel. Qualifications - Minimum 2+ years in account coordination, accounting, finance, or related roles. - Bachelor's degree or relevant qualification in Accounting, Finance, or a related field. - Strong organizational and multitasking abilities. - Excellent written and verbal communication skills. - Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and relevant business tools. - Ability to track and analyze financial transactions and reports. - Experience in vendor and contract management is a plus. - Knowledge of safety and compliance standards (preferred). - Familiarity with accounts receivable, WIP tracking, and budgeting processes (preferred). - Experience using enterprise resource planning (ERP) systems (preferred). Requirements - Process and review timesheets, expense reports, and coding for payroll and reimbursement accuracy. - Assist in the planning and coordination of team events and engagement activities. - Track and report employee absences, ensuring accurate record-keeping and compliance. - Maintain and generate HR reports and matrices to support workforce planning. - Generate and issue sales invoices, ensuring accuracy and timely processing. - Prebilling the client timely. - Tracking any make-up invoicing for 3rd party vendor coming in higher than pre-billing. - Monitor and follow up on Work in Progress (WIP) for ongoing projects. - Track and collect outstanding accounts receivable, following up as needed to ensure prompt payments. - Analyze account profitability, extra work costs, and project expenses to optimize financial performance. - Maintain deferred revenue schedule for SDC. - Create journal entries for deferred revenue entries, accruals, and any necessary reclasses. - Schedule and oversee maintenance tasks, ensuring timely and efficient completion. - Monitor quality assurance and maintain high operational standards. - Maintain and update Method of Procedures (MOPs), Standard Operating Procedures (SOPs), and Emergency Operating Procedures (EOPs). - Ensure accurate and organized operations record-keeping for compliance and efficiency. - Manage and track contract changes, ensuring accurate documentation and record updates. - Oversee and implement annual Consumer Price Index (CPI) increases. - Document and monitor contract expansions and extensions, ensuring alignment with company policies. - Support early dispute resolution processes, assisting in proactive issue management. Benefits - 8 company-paid holidays, 2 floating holidays, and PTO. - Comprehensive Benefits Package: Medical, Dental, and Vision that you can enroll in starting on Day 1. - Employee Assistance Program available to all employees. - Employer-supported 401(K) with immediate 100% vesting, plus a 3% employer match and a 50% match on the next 2%. - Access to HSA, mental health resources, and gym discounts. - Discounted group programs, such as legal services, home & auto insurance, pet insurance, and ID theft protection.

• Identify and develop new business opportunities within your assigned territory • Achieve and exceed agreed annual sales targets (minimum £250,000) • Build and execute a strategic territory plan • Maintain a healthy sales pipeline and provide accurate forecasting • Deliver compelling product demonstrations showcasing features, benefits, and value • Apply consultative selling techniques to drive product adoption and increase client satisfaction • Strengthen long-term client relationships to maximise retention and NPS • Respond to inbound enquiries promptly and professionally • Partner with Marketing to deliver territory-specific campaigns and engagement strategies • Represent Caseware at industry events, webinars, seminars, and client meetings • Support the preparation of marketing collateral and campaign resources • Maintain accurate and up-to-date CRM records • Follow established sales processes and procedures • Manage priority tasks and opportunities effectively • Support sales administration and wider team initiatives as required

• Identify and develop new business opportunities within your assigned territory • Achieve and exceed agreed annual sales targets (minimum £250,000) • Build and execute a strategic territory plan • Maintain a healthy sales pipeline and provide accurate forecasting • Deliver compelling product demonstrations showcasing features, benefits, and value • Apply consultative selling techniques to drive product adoption and increase client satisfaction • Strengthen long-term client relationships to maximize retention and NPS • Respond to inbound inquiries promptly and professionally • Partner with Marketing to deliver territory-specific campaigns and engagement strategies • Represent Caseware at industry events, webinars, seminars, and client meetings • Support the preparation of marketing collateral and campaign resources • Maintain accurate and up-to-date CRM records • Follow established sales processes and procedures • Manage priority tasks and opportunities effectively • Support sales administration and wider team initiatives as required

The Account Director is a senior leadership role responsible for overseeing a team of SEO Managers (Account Strategists) and ensuring the quality, consistency, and strategic integrity of work delivered across client accounts. This is not a purely hands-off management role, you will conduct regular audits of your team's work, step into client calls when senior strategic input is needed, and serve as the standard-setter for SEO excellence at MeanPug. You will not manage every account day-to-day, but you will know what good looks like and hold your team to it. Key Responsibilities Team Leadership & Quality Control - Oversee a team of SEO Managers, providing direction, mentorship, and accountability - Conduct regular audits of account work to ensure strategic quality and consistency across the team - Identify gaps in execution or strategy and coach managers to correct course - Establish and maintain internal standards for SEO deliverables, reporting, and client communication - Run structured performance check-ins and support the professional development of your team Client Strategy & Senior Support - Step into client calls to provide senior strategic perspective on complex accounts or escalations - Serve as a strategic resource when account managers need support navigating difficult client conversations - Partner with firm leadership on high-value accounts to communicate performance, strategy, and growth opportunities - Review and approve strategic recommendations before they reach clients when stakes are high SEO Oversight - Stay current on Local SEO and Technical SEO best practices to effectively evaluate your team's work - Review technical audits, content strategies, and keyword frameworks produced by your managers - Troubleshoot complex SEO challenges that fall outside a manager's scope - Ensure Google Business Profile optimization, citation management, and local link building strategies are executed at a high level across accounts Cross-Functional Collaboration - Partner with development, content, and analytics teams to ensure seamless execution across disciplines - Contribute to agency-level strategy conversations and help shape how MeanPug delivers SEO at scale - Collaborate on process improvements, tooling, and workflow optimization for the SEO team