• Assist team members in the successful execution of projects by conducting research, preparing reports, and contributing to project planning and management. • Drafting support to Designers and Interior Designers on various projects working in AutoCAD. • Collect and analyze data to help make informed decisions, generate insights, and support the development of data-driven strategies. • Attend training sessions, workshops, and team meetings to gain a better understanding of our industry and company operations. • Participate in special projects that provide exposure to different aspects of our business and help you develop a well-rounded skill set. • Must have the ability to travel between 10 - 25% of the time for project needs; possibly including overnight stays.

• Define and own the enterprise architecture north star, principles, and reference architectures • Establish clear architectural direction across Digital Experience (web, mobile, chat, IVR), Platforms & APIs, Integrations & eventing, Data & analytics, AI & Agentic systems, Cloud, reliability, and security • Provide architectural leadership for top-priority, cross-domain initiatives • Guide teams on build vs buy vs partner decisions • Ensure architectures are API-first, event-driven, cloud-native, and modular • Establish and run architecture governance that enables speed • Partner closely with Digital AI to define AI & Agentic AI reference architectures • Partner with Security and SRE to ensure architectures meet security, privacy, and regulatory requirements • Build and lead a high-impact architecture function • Act as a trusted architecture advisor to senior executives • Translate complex architectural topics into clear executive narratives

• Lead solution discovery workshops with stakeholders and business leaders. • Perform current-state analysis of CRM, patient management workflows, and care coordination processes. • Design end-to-end architecture diagrams, data flow maps, and integration blueprints. • Conduct fit-gap analysis for Dynamics 365 CE, Power Platform, and healthcare system integrations. • Produce a comprehensive Technical Solution Blueprint for the full implementation phase. • Architect and oversee the implementation of Dynamics 365 CE solutions for large-scale patient and member population management. • Lead multi-tenant Dynamics setups across multiple client environments. • Design and implement integrations using Azure (Function Apps, API Management, Service Bus, Logic Apps). • Drive governance, security, and compliance best practices. • Collaborate with technical teams, developers, analysts, and client stakeholders. • Participate in sprint planning, technical reviews, and architectural sign-offs. • Ensure the solution adheres to enterprise healthcare data standards. • Act as primary technical liaison between engineering teams and business executives.

• Serve as a trusted advisor, delivering exceptional customer service to healthcare clients at all levels, from IT teams to executive leadership. • Translate complex technical concepts into business value, showcasing how Cloudticity’s solutions enhance healthcare operations, improve patient outcomes, and drive innovation. • Ensure Cloudticity’s solutions meet operational and security requirements and align with broader business objectives, such as cost optimization, innovation acceleration, and regulatory compliance. • Oversee Cloud Engineering decisions, including the design, build, and maintenance of HIPAA-compliant cloud infrastructure tailored to the healthcare industry, leveraging AWS, Azure, and GCP technologies to support scalable and secure solutions. • Serves as a bridge between technical teams and business stakeholders, effectively communicating with stakeholders, vendors, and C-suite executives, aligning cloud strategies with healthcare business goals. • Take ownership of tasks and projects, using Cloudticity-approved project management tools to deliver high-quality outcomes on time. • Manage and execute multiple projects simultaneously. • Participate in periodic on-call rotations for 24/7 support requests. • Become an expert in Cloudticity and continuous education of Microsoft technologies.