Cloudticity

• Solve customer support requests using industry-leading tools. • Solve the most challenging customer needs across Azure-hosted environments. • Ensure customer delight with thoughtful and innovative solutions to customer requests. • Identify, analyze, and resolve infrastructure vulnerabilities and application deployment issues within Azure. • Design, deploy, and maintain Azure infrastructure including virtual networks, compute, storage, and security services. • Support Azure governance, policy enforcement, and compliance configurations aligned to healthcare regulatory requirements. • Periodic on-call rotations for 24/7 support requests. • Continuously expand your Azure and broader cloud engineering experience and skills. • Managed critical L2 Support Engineering needs, including deployments of new services using Infrastructure as Code and other innovative solutions.

• Serve as a trusted advisor, delivering exceptional customer service to healthcare clients at all levels, from IT teams to executive leadership. • Translate complex technical concepts into business value, showcasing how Cloudticity’s solutions enhance healthcare operations, improve patient outcomes, and drive innovation. • Ensure Cloudticity’s solutions meet operational and security requirements and align with broader business objectives, such as cost optimization, innovation acceleration, and regulatory compliance. • Oversee Cloud Engineering decisions, including the design, build, and maintenance of HIPAA-compliant cloud infrastructure tailored to the healthcare industry, leveraging AWS, Azure, and GCP technologies to support scalable and secure solutions. • Serves as a bridge between technical teams and business stakeholders, effectively communicating with stakeholders, vendors, and C-suite executives, aligning cloud strategies with healthcare business goals. • Take ownership of tasks and projects, using Cloudticity-approved project management tools to deliver high-quality outcomes on time. • Manage and execute multiple projects simultaneously. • Participate in periodic on-call rotations for 24/7 support requests. • Become an expert in Cloudticity and continuous education of Microsoft technologies.