• Own and lead a portfolio of strategic health partnership programs • Drive structure from ambiguity by clarifying goals and aligning stakeholders • Manage the full program lifecycle on a day-to-day basis • Act as the central point of coordination for cross-functional stakeholders • Serve as the leadership team’s subject matter expert on your programs • Continuously assess launch and operational risk factors • Identify and initiate continuous process improvements • Hold teams to a “finish the job” mindset

• Manage the day-to-day operations of Bark’s affiliate program, including partner onboarding, communications, and tracking accuracy within Impact Radius. • Review, vet, and process inbound affiliate applications to ensure alignment with Bark’s quality standards, traffic requirements, and brand guidelines. • Identify, research, and support outreach to new affiliate, publisher, and partner opportunities in alignment with growth objectives. • Monitor daily partner performance and traffic to assess traffic source health, identify optimization opportunities, and detect potential fraud, compliance issues, or anomalies. • Coordinate with partners and internal teams to address performance issues, resolve concerns, and maintain program integrity. • Prepare and deliver regular performance reports, including weekly and monthly summaries, insights, and recommendations, to the Director of Partnership Growth. • Collaborate with the Director of Partnership Growth and cross-functional teams to communicate partner needs related to tracking, promotional mechanics, and asset requirements. • Support the development, distribution, and maintenance of partner-facing creative assets and promotional materials. • Manage partner communications, including newsletters, product updates, and promotional announcements. • Maintain accurate partner terms, offers, and placement details within affiliate platforms and internal documentation. • Monitor competitive activity, affiliate marketing trends, and emerging traffic sources, and communicate relevant findings to leadership.

• The Program Director will lead the planning and implementation of a broad, coordinated set of deliverables to meet the goals and priorities of Clients in multiple regions/ timezones (APAC, EMEA, North America) • Leverage your industry experience and customer management skills to drive highly technical, cloud, and B2B software services to multiple clients/airlines. • Manage internal resources for delivery of technical solutions in collaboration with design and service delivery teams. • Documenting program and customer progress and financial performance of the client program. • Identify, and manage customer services deficiencies and be the ears of the customer representing their needs and desires while working closely with the sales team to develop new, customer value-driven solutions. • Work cross-functionally (typically with the sales team and senior management) to offer alternate solutions and product growth opportunities. • Function as the primary driver of communication (including broad-based/complex communications) between Client and Customers stakeholders. • Develop resource utilization and planning tools for program and portfolio management. • Implement established program management processes, dashboards, templates, policies, and metrics. • Lead timely resolution of key issues, decisions, escalations, and risks. • Help identify and fix processes and procedures that impede the smooth implementation of customer initiatives and programs. • Review, understand, and ensure the Quvia team adheres to the contract and client's agreements.

• Triage and follow-up on inbound requests • Complete ad hoc reporting and analysis • Execute Salesforce.com testing & coordinate with stakeholders • Create and maintain documentation of current state and future state processes • Create and maintain team and/or project pages in Wiki/Confluence • Participate/Lead special projects as assigned