Client Services Associate (Travel Agent) Location: Remote | Work From Anywhere Type: Independent Contractor / Flexible Schedule Do you love to travel and help others create unforgettable experiences? ️ Were looking for motivated individuals to join our growing team as Remote Guest Services Representatives! As a Travel Agent, youll work remotely assisting clients with booking vacations, cruises, group trips, and more. Full training is provided no prior experience needed! Responsibilities - Provide excellent guest service while helping clients plan their travel - Research destinations, accommodations, and activities - Book travel arrangements (flights, hotels, cruises, tours, etc.) - Maintain client relationships and ensure seamless travel experiences - Stay informed on current travel trends, deals, and vendor promotions Qualifications - Passion for travel and helping others - Strong communication and customer service skills - Self-motivated, organized, and detail-oriented - Must be 18 years or older - Reliable internet connection Perks & Benefits - 100% remote work from anywhere - Flexible hours (full or part-time) - Access to exclusive travel discounts & perks - Comprehensive training and mentorship provided - Growth opportunities within the travel industry

• Improve the customer journey — onboarding, QBRs, renewal workflows, and retention processes. • Run weekly 1-on-1s with CSMs to level up their skills, navigate stuck accounts, and drive performance against targets. • Own the NRR and gross retention strategy; identify churn risks and build frameworks for the team to mitigate them. • Audit current tools and implement our first CS platform to move from spreadsheets to data-driven health scores. • Identify expansion opportunities within existing accounts and equip the team to execute.

• Own a portfolio of high ARR, multi-region enterprise accounts • Define and manage joint success plans with clear KPIs • Lead Monthly / Quarterly Business Reviews (MBRs/QBRs) • Drive deep adoption across core WorkSpan modules and AI-powered features • Act as a trusted advisor to senior leaders in Alliances, Channels, Partner Sales, and Revenue Operations • Own major escalations and complex issues • Serve as a role model and mentor for other CSMs

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Senior Customer Success Manager at Seamless, you will be responsible for the retention and expansion of Seamless AI’s accounts in our Strategic business segment. The Strategic CSM is responsible for driving growth and product adoption across the overall book of business, while ensuring the success of our customers and maximizing lifetime value. - Engage with existing customers, understanding their needs and experiences with Seamless.AI to ensure satisfaction and identify opportunities for account growth. - Lead the renewal process from start to finish, including contract negotiations, ensuring a high retention rate. - Develop and implement strategies to increase customer investment in Seamless.AI products and services. - Work closely with customer success and sales teams to identify opportunities for account expansion. - Conduct regular account reviews to monitor customer satisfaction and identify any potential issues before renewal. - Maintain accurate records of customer interactions, transactions, and feedback, while using this data to improve future strategies. - Stay updated on Seamless.AI product developments and industry trends to provide knowledgeable support and advice to customers. - Leverage a combination of tech-touch and personal-touch outreach to employ a proactive approach to ensuring customer health across the Strategic customer-base. - Take a consultative approach to make sure that the customer is maximizing their usage of Seamless.AI, and ensure that they will renew their subscriptions year over year. - Keep track of customer organizational changes, identify at risk customers, and coordinate efforts to eliminate risk. - Escalate issues to drive resolution in a timely, proactive manner. Qualifications - Excellent written and verbal communication skills. - Team player, able to work alongside several internal teams. - Detail-oriented, well organized, sales experience an advantage. - Ability to learn new technologies quickly and train others. - Strong negotiation and closing skills. - Ability to build rapport and foster long-term relationships with customers. - Self-motivated with a results-driven approach. Requirements - Bachelor’s Degree in Business, Marketing, or a related field. - 3-4 years experience in sales, account management, or customer success, preferably in a technology or SaaS environment. - Salesforce, Gainsight, Outreach, high density call volume experience an advantage. Company Description Seamless.AI has been delivering the world's best sales leads since 2015. Our product is the first real-time, B2B search engine helping sales teams maximize revenue, increase sales, and easily acquire their total addressable market using artificial intelligence. - Recognized as one of Ohio’s fastest growing companies. - Ranked No. 7 in LinkedIn's Top 50 Startups of 2022. - Featured in Forbes as #1 Software company in Ohio in 2022. - Listed on G2’s “Top 100 Highest Satisfaction Products for 2022” list. - Equal opportunity employer valuing diversity. - Visa Sponsorship is not included in our hiring package; applicants must be authorized to work in the U.S.