• Leads post-incident investigations for the Site Reliability team. • Conducts in-depth post-incident analyses to identify root causes and develops preventive strategies. • Drafts clear and insightful RCAs for customer delivery. • Cross trains colleagues on how to best leverage observability tools during incident and performance investigations. • Provides visibility to all stakeholders throughout the entire Site Reliability process. • Collaborates with cross-functional teams to implement system enhancements that enhance scalability and stability. • Develops client-focused dashboards/alerts to proactively identify performance challenges. • Monitors and continuously improves our time to resolution metrics. • Maintains and configures core observability tools to ensure optimum performance and key metrics/data are available for incident response and performance investigations. • Provides an actionable feedback loop to Observability and Engineering teams toward improving MELT and development patterns. • Contributes to the development of automation tools to streamline incident response. • Works proactively to prevent incidents and reduce their impact on our platform. • Partners with the larger Cloud Operations, SRE, Engineering teams, and the business-at-large to advance our SaaS platforms. • Participates in on-call rotation with other team members as needed. • Other duties as assigned.

• Collaborate with the development team to facilitate the development process • Automate and align the process of building (CI), deploying (CD), maintaining and upgrading the technologies supporting the application • Diagnose production problems and coordinate with the development team to align code deployment • Manage access and environment controls • Administer the development environment and support the development team • Write relevant documentation on new technologies and processes that are implemented • Evaluate the performance, availability and security of our systems and recommend the restructuring of existing configurations • Respond to requests and investigate problems to apply corrective measures to the systems under their responsibility • Optimize the use of the cloud to reduce operational costs

• Design, implement, and maintain secure CI/CD pipelines aligned with DoD Enterprise DevSecOps Reference Design (DSOP). • Automate deployment of secure environments using Terraform, Ansible, or CloudFormation for DoD or FedRAMP-compliant systems. • Integrate static code analysis (SAST), dynamic testing (DAST), container scanning and various security toolsets within pipelines to enforce continuous compliance. • Implement and manage DoD STIGs, DISA baselines, and RMF controls in Infrastructure as Code (IaC). • Collaborate with security, development, and operations teams to ensure alignment with DoD RMF, NIST SP 800-53, and/or FedRAMP.

• Establish best practices and standards for the DevOps team including policies, procedures, runbooks, and disaster recovery processes • Develop and implement security best practices for AWS, including adherence to international regulations, review of the framework, cloud failover, scaling, and issue tracing • Provide support to Engineers and Customer Success Managers, including troubleshooting failed builds as well as dev/QA/production issues • Evaluate and update Terraform project structures and reusable modules • Develop and refine processes for debugging and network configurations • Manage reporting and action steps for key metrics, including alerts for all key system indicators • Work closely with the engineering team to refine and enhance our production and development setups, and develop a continuous improvement approach to software development, testing, and deployment