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Origami Risk logo
Origami Risk

Origami Risk is a leading provider of integrated risk, compliance, safety, healthcare, and P&C insurance SaaS solutions.

Site Reliability Engineer

DevOps EngineerDevOps EngineerOtherRemoteSeniorTeam 501-1,000Since 2009H1B SponsorCompany SiteLinkedIn

Location

Illinois

Posted

131 days ago

Salary

$100K - $120K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglishAWSAzureJavaScriptSQL.NET

Job Description

Site Reliability Engineer

Origami Risk

• Leads post-incident investigations for the Site Reliability team. • Conducts in-depth post-incident analyses to identify root causes and develops preventive strategies. • Drafts clear and insightful RCAs for customer delivery. • Cross trains colleagues on how to best leverage observability tools during incident and performance investigations. • Provides visibility to all stakeholders throughout the entire Site Reliability process. • Collaborates with cross-functional teams to implement system enhancements that enhance scalability and stability. • Develops client-focused dashboards/alerts to proactively identify performance challenges. • Monitors and continuously improves our time to resolution metrics. • Maintains and configures core observability tools to ensure optimum performance and key metrics/data are available for incident response and performance investigations. • Provides an actionable feedback loop to Observability and Engineering teams toward improving MELT and development patterns. • Contributes to the development of automation tools to streamline incident response. • Works proactively to prevent incidents and reduce their impact on our platform. • Partners with the larger Cloud Operations, SRE, Engineering teams, and the business-at-large to advance our SaaS platforms. • Participates in on-call rotation with other team members as needed. • Other duties as assigned.

Job Requirements

  • Bachelor's degree in Computer Science or related field (or equivalent experience)
  • 5+ years of proven experience in a Site Reliability Engineering role.
  • Strong knowledge of SRE best practices and incident management protocols
  • Deep experience using and/or configuring New Relic, Data Dog, SumoLogic or similar observability tools
  • Proficiency in reading and writing code (e.g., JavaScript, .NET, SQL)
  • Familiarity with cloud platforms (e.g., AWS, Azure) and architectural patterns
  • Excellent problem-solving skills and a data-driven approach to incident analysis
  • Prior experience operating within a Public Cloud environment (AWS strongly preferred)
  • Experience troubleshooting C#/.Net based web applications to identify bugs/performance challenges.
  • Solid knowledge of SaaS operations
  • Ability to succeed when facing ambiguity and differing levels of operational maturation
  • Advanced written and verbal communication skills
  • Windows and SQL-server troubleshooting skills preferred
  • Knowledge of Continuous Integration and Continuous Delivery (CI/CD) pipelines preferred
  • Experience working in an Infrastructure as a Code (IaC) environment preferred
  • Previous experience as a Software Engineer and/or System Administrator is a plus

Benefits

  • Medical and Dental coverage available for employees, dependents, domestic partners, and spouses
  • Paid Time Off – Flexible options plus 10 paid company holidays where available
  • Fully Paid by Origami Risk – Vision insurance, Short & Long-Term Disability Insurance, and Basic Life Insurance
  • Generous family leave options—including adoption and foster care placements
  • Pre-Tax Savings Accounts – Flexible Spending Account, Health Savings Account, Commuter Benefits, Dependent Care Savings Account
  • Retirement Savings – 401(k) with company match up to 4%
  • Employee Assistance Program (EAP) – Confidential & Free support offered to colleagues facing personal or work-related complications
  • Education Assistance Program – to help colleagues pursue industry/role-specific certifications
  • Wellness Benefits – reimbursement program to invest in healthy habits as well as support better colleague productivity and stress management
  • Additional coverages available – Pet Insurance, Critical Illness Insurance, and Voluntary Life & AD&D coverage

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