This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description AdRoll ABM, a brand of NextRoll, is seeking a Strategic Account Manager to manage renewal relationships and expansion strategies of AdRoll ABM’s Strategic customers. In this role, join an industry-defining team with a clear vision, surrounded by intelligent and caring individuals who are passionate about tackling challenges together. This role offers the opportunity to have a significant business impact in a developing space. The impact you’ll make: - Manage medium to large customers with annual spend of $100k - $500k. - Own the commercial relationship by focusing on retaining and growing a portfolio of approximately 20-30 accounts. - Drive increased revenue and deliver marketing and sales success for customers. - Work harmoniously with appointed Customer Success Manager(s) to support the book of customers jointly. - Develop and expand cross-functional relationships across several customer departments. - Manage contracts, negotiations, billing, legal, and financial questions for the customer. - Work collaboratively with new business and onboarding teams to ensure a frictionless customer experience. - Develop internal relationships to advise and improve processes and support customers effectively. Qualifications - 3-5 years of successful Account Management experience in B2B SaaS. - Experience in ad-tech and/or digital marketing is preferred. - Track record of success in customer-facing Account Management roles. - Proven ability to achieve a quarterly managed sales quota. - Proficient experience in renewing and expanding deals, alongside managing sales processes. - Experience working in a dynamic, evolving, high-energy sales culture. Benefits - Competitive salary and equity. - 100% coverage of employee-only premium for HSA medical plan, and 95% for PPO, HMO, dental, and vision plans. - 75% contribution toward dependent premiums across all medical, dental, and vision plans. - Access to Multiply Mortgage, a concierge homebuying service. - Short and long term disability benefits at no cost to the employee. - Basic life and AD&D insurance at no cost to the employee. - 401K Plan (Pre-tax, Roth and After-tax). - 4 weeks of paid time off and work/life balance. - Up to 6 weeks of paid disability leave (up to 12 weeks for pregnancy disability leave). - Up to 12 weeks of paid family leave for birthing parents. - Up to 16 weeks of paid family leave for non-birthing parents. - Up to 12 weeks paid family leave to care for a family member. - Join a community of fellow Rollers as a member of one of our Employee Resource Groups. - Ample opportunities to volunteer with local organizations with NextRoll Gives Back. - For additional benefits not mentioned, visit our Careers page. Additional Information - Minimum salary of $72,420 to maximum salary of $107,100 + commission + equity + benefits. - On-target earnings are 42.86% of base (i.e. 70/30 split) and will be paid quarterly based on achievement of sales targets. - The range provided is NextRoll’s reasonable estimate of the base compensation for this role. - Consult with your Recruiter during the initial call to determine a more targeted range based on job-related factors.

• Drive customer retention and identify upsell opportunities • Responsible for account plan strategies that result in performance and/or improved customer experience • Attend customer onsite visits, including ownership of key relationships in a client and hosting Quarterly Business Reviews and identify risk and opportunity • Build relationships with strategic leadership level customer contacts • Exceed quarterly renewal and net renewal goals • Partner with internal resources to resolve customer escalations or operational issues, and remove roadblocks from team • Coordinate with business users and procurement to ensure timely renewals • Identify Process inefficiencies and provides recommended solutions

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Patient Care Coordinator (PCC) is a client-focused professional responsible for managing a dedicated book of veterinary practices and supporting their clients through proactive communication, scheduling, and preventive care outreach. In this role, the PCC partners closely with assigned clinics to help drive patient compliance, improve client engagement, and provide operational support. This position requires a self-directed individual who can independently manage their workflow, prioritize outreach activities, and support multiple practices simultaneously. The PCC serves as a key liaison between veterinary clinics and their clients while ensuring a high level of service and communication. Qualifications - Strong ability to work independently and manage multiple priorities - Excellent written and verbal communication skills - Comfort working across multiple technology platforms - Strong organization and attention to detail - Ability to handle challenging client conversations with professionalism Requirements - Experience working in a veterinary clinic or animal health environment (preferred) - Familiarity with PetDesk or veterinary practice management systems (preferred) - Prior experience in client service, appointment scheduling, or preventive care coordination (preferred) - Experience working in a remote environment (preferred) Benefits - Competitive compensation dependent on location and experience, with annual bonus potential - Robust set of medical, non-medical, and retirement benefits - Exclusive programs like Alliance Educates, Alliance Propel, and Alliance Cares to support financial, learning, and wellness opportunities Company Description Alliance Animal Health is a fast-growing private equity backed Veterinary Service Organization that operates as a majority owner and business partner to many veterinarian practices across the US. Our goal is to make it easier for our practices at every step by providing world-class business solutions like talent acquisition, marketing, human resources, finance, and operations, so that they can focus their energy on providing incredible care for animals. We pride ourselves on maintaining a culture of open communication and collaboration to deliver innovative solutions to advance today’s veterinary environment - without disrupting the medical autonomy and what makes each of our hospitals unique. WE ARE A DRUG-FREE & EQUAL OPPORTUNITY EMPLOYER. Company Policy Forbids Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Marital Status, Sexual Orientation or National Origin.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Territory Manager supports Natera’s division and provides world class service to customers consisting of medical professionals, patients and cross functional internal and external teams. This position primarily consists of working with customers and sales representatives to ensure a smooth ordering process and quick reporting of results. Requires ability to work independently, multi-task, and use critical thinking skills to resolve issues in a timely manner. - Respond promptly to internal and external customer inquiries. - Serve as the lead contact for accounts and Sales and document all interactions, communications, actions taken, and follow ups. - Build rapport with accounts, patients and Sales to resolve missing information in a timely manner, ensuring TAT is met. - Communicate delays and cancellations to customers and help facilitate redraw of samples as needed. - Deal directly with internal and external customers via telephone and electronic channels to research and resolve escalated issues and communicate clearly and logically root cause of issue and resolution. - Familiarity with all oncology tests performed by Natera, including samples needed, TAT to results, all required patient health information, proper completion of request forms, and required waivers. - Special projects and other duties may be assigned to meet business needs. - This role works with PHI on a regular basis both in paper and electronic form and have access to various technologies to access PHI (paper and electronic) in order to perform the job. - Must maintain a current status on Natera training requirements. Qualifications - Two year degree and/or 2-5 years of related experience, undergraduate degree preferred. - Skilled specialist, completes tasks in a resourceful and efficient manner. - Advanced professional growth education. - Must complete training relating to HIPAA/PHI privacy, general policies and procedure compliance training and security training as soon as possible but not later than the first 30 days of hire. Requirements - Excellence in de-escalating customer behavior. - Excellent organizational skills and ability to balance multiple client needs and internal stakeholders. - Problem analysis and problem solving skills. - Adaptability to change and self-starter. - Knowledge of customer service principles and practices. - Experience in both phone and written customer support. - Knowledge of administrative procedures and protocols. - Knowledge of numeric, oral, and written language applications. - Intermediate knowledge in GSuite applications and typing with excellence in spelling and grammar. - Excellence in attention to detail and critical thinking. - Ability to maintain professionalism during highly escalated situations. Preferred Skills and Experience - Experience with Salesforce ServiceCloud, laboratory information management systems, customer portals, efax, secure email, and cloud based call center functionalities. - Problem analysis and problem solving. - Data collection and maintenance. - Bilingual is a plus. Benefits - Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. - Natera employees and their immediate families receive free testing in addition to fertility care benefits. - Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. - Generous employee referral program!